Emily Martin
Not one to review, however, my experience warrants one. Izzy, the new store manager, was accommodating, understanding, welcoming, and enthusiastic – including recommending top tier customizations – to our order. She not only was warm hearted to me but also her staff. Easily the most gracious coffee shop, nevertheless Starbucks, I’ve been to.
… moreChristine Gray
I rarely leave reviews, but this experience deserves it. I arrived at the Starbucks drive-thru around 6 PM on Sunday the 16th and waited 16 minutes just to get to the ordering speaker. When I finally did, I explained that the last time I ordered a Venti Peppermint Mocha Frappuccino, it tasted like nothing but peppermint ice. I wasn’t being rude just trying to make sure the drink was made correctly this time.
Instead of listening, the barista rattled off the ingredients as if I didn’t know what I ordered. When I said I just wanted it made right, she snapped back asking if I “wanted more flavoring.” I told her no, I just wanted the drink prepared properly. Her rude response: “It’s $7.10.”
Then, after all that, I pulled forward only to wait another five minutes because the barista at the window was busy feeding an entire pup cup to the dog in the truck ahead of me while the rest of us continued to sit and wait. After already being stuck in line for so long, that was completely uncalled for.
This location seriously needs to work on customer service, speed, and professionalism. I should not be spending this much time or money for this kind of experience.
… moreGlenn
I get the impossible breakfast sandwich. I am not really a fan of Starbucks coffee or anything else. Just that sandwich and I go get my coffee from a convenience store across the street or something. I like to make my own coffee. Those squirt liquid creamers are what I try to stay away from. Much too sweet for my liking. Yep, it’s all about me today Starbucks. I have had my sandwich and coffee and I am done with you until next time.
… moreJoanna Teal
Stopped by to get something seasonal. They told me they were out. That’s no biggie, it happens. But I took a minute to decide a plan B and the barista was audibly huffing and puffing through the drive through speaker. All I wanted was a medium blended blonde coffee with a shot of pumpkin spice flavor. The barista kept correcting me -it’s not blended its frappé, it’s not medium it’s venti. She got mad and had me pull to the window to demand what I mean by blonde, blonde espresso, slow roast etc. all I wanted was a medium blonde blended coffee, with 1 shot of flavors. I thought that was clear. Until I tasted it and it tasted like spoiled milk. I went inside and they said that blending espresso makes it taste weird but that’s what I asked for.it wasn’t tho. A few friends did tell me this location is frequently rude and often messes up orders.
… moreHyacinth Kinley
I enjoy going to Starbucks for casual quiet alone time or to take care of business. It’s always clean and busy.
… moreCalista Hatter
White mocha frappe. Everything came out very quickly. The service was excellent. This is my second time here. I love this location so much. The music is amazing. The coffee is always perfect. The staff are kind. The place is a total vibe
… moreXavier Medina
Great service , super friendly! Was in town for the eclipse and went to this Starbucks after a long road trip. I felt like I was a regular there upon stepping foot in the door 🙂
… moreGabrielle Riles-Sumter Realtor
This store is in-front of Lowe’s hardware in Sumter. Next to aspen dental. This location typically stays busy. As at the time of this review it is the only location in Sumter, Sc . Beverages are typically made as expected, hot , quickly and with proper handling. The only complaint is at times the orders can take a bit longer than expected. Due to the amount of orders. Even that can be overlooked . However the lobby could be attended to more often. More times than not tables are not wiped or floor has trash/left over bakery items. Outside of that this location is great (:
… moreAmber Zawisza
This store was friendly from the time I opened the door. Saw 1 barista try to take care of a credit for the mobile order being too long. My order was ready & perfect tasting a minute before the app said. Thank you!!
… moreHeidi Kesner
When I mobile order, pay for a Venti Oatmilk espresso, I expect to get all the coffee and oatmilk for the FULL cup.
My husband picked this up and when he walked in said, you’re not gonna be happy.
Thank goodness I have oatmilk at home to complete the drink.
I’m sorry but this was ridiculous.
I pay and tip with EVERY order.
I used my 250 points to pay for this and there was no option for tip…this is what I get?
Please address this.
Thank you
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