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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 3200 Chestnut St, Philadelphia, PA 19104
Phone: (267) 338-3464
Website: https://www.shakeshack.com/location/university-city-pa?utm_source=google&utm_medium=listing
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Reviews
Philip
Drexel University/U of Pennsylvania Shake Shack. Great burger and Sprite. Cold but not too cold, ate at outside seating instead of upstairs seating inside. Order at kiosk and they call out your name. Always great!
… morePo-Chen Wu
Ordered the limited menu French Onion Soup Burger on the app. Came to the store to pick up at the estimated time and still had to wait for 20+ min. Came home to find they gave me a burger that has only the patty? Completely unacceptable.
… moreMichael DePetris
No veggie burger. Ordered a veggie burger online for delivery to hospital. tried to call twice to make sure they had veggie burger available , no answer. order showed up with no Veggie burger written on receipt.
… moreDanielle Howze
I don’t frequent Shake Shacks often probably my second time ever having them. I got the Korean Sweet and Spicy chicken sandwich, fries, and the vegan chocolate shake. All the food was fresh, hot, and delicious. Only issue with the sandwich didn’t look quite like the display pic, I felt it could have had more of the coleslaw on it. The shake I wish I would’ve gotten a large!! The workers were friendly, but the wait area is vert small, just glad it wasn’t crowded.
… moreArmaan Gera
always good. big fan of the foosball table in the back.
… moreSamuel Mark
All we wanted is to get some good burger and a friendly staff but instead we got two butter soaked buns and half burned burgers!!
When we placed the order the guy who took out order didn’t even asked if we want it on a tray or to go he just assumed IT WAS TO GO!
Also we paid for 4 shack sauces and they gave us only two!
When we asked from them to put it on a tray the girl that was handing it out made a mad face and gave us only one tray when we asked for another one she was mad but didn’t say a thing just another unpleasant face.
Then we asked for two more shack sauces since we paid for 4 but got only two then the guy that took our order brought three and tossed them on our tray.
This is so disrespectful behavior we will never return again!
Not to mention that the ketchup and water area looked neglected and they didn’t fill anything over there!
If I could put ZERO StARS I would have but it didn’t let me do the review like that!
Also added a picture of the burger that was half smushed that’s not the way to serve a burger!
Also when we wanted to order we waited politely by the register to order and no one approached us so I asked them if we can order from one of the staff members and they said order from the kiosk!
I replied and said I need to pay cash so the guy that took out order didn’t a face and was annoyed by it and “did us a favor” and took our order..
AGAIN THIS IS NOT A RESPECTFUL WAY TO TREAT CUSTOMERS!
Definitely ZERO STARS!!!!
… moreWhen we placed the order the guy who took out order didn’t even asked if we want it on a tray or to go he just assumed IT WAS TO GO!
Also we paid for 4 shack sauces and they gave us only two!
When we asked from them to put it on a tray the girl that was handing it out made a mad face and gave us only one tray when we asked for another one she was mad but didn’t say a thing just another unpleasant face.
Then we asked for two more shack sauces since we paid for 4 but got only two then the guy that took our order brought three and tossed them on our tray.
This is so disrespectful behavior we will never return again!
Not to mention that the ketchup and water area looked neglected and they didn’t fill anything over there!
If I could put ZERO StARS I would have but it didn’t let me do the review like that!
Also added a picture of the burger that was half smushed that’s not the way to serve a burger!
Also when we wanted to order we waited politely by the register to order and no one approached us so I asked them if we can order from one of the staff members and they said order from the kiosk!
I replied and said I need to pay cash so the guy that took out order didn’t a face and was annoyed by it and “did us a favor” and took our order..
AGAIN THIS IS NOT A RESPECTFUL WAY TO TREAT CUSTOMERS!
Definitely ZERO STARS!!!!
tweylin
quick and fast for a burger fix. was not too crowded and got my order in 5 or so min. tuck in! the fries are super yummy….so crisp on the outside and just nicely cooked on the inside…how??!?!
… moreRyan Fuller
Worst Shake Shack experience I’ve ever had. While they were not busy at all, it took over 30 minutes to get our food and once we did everything was cold. The staff seemed to be having a great time while my food waited and got cold. Shake Shack should be embarrassed to put this product out there for consumption. Absolute disgrace.
… moreXiaoLiuAYi (Joy Liu)
I ordered a single shack burger like a hour ago today, a to go order. I’ve had shake shack thousand times already, first time at this location though. I have to take one star off. because the beef patty is a medium rare, but for me, I always want medium well for the burger patty. So expect to see me again tonight. I will need a refund Let me finish my fries and hot dog first. Staffs are nice though.
… moreLuzSelenia Loeb
Nice ambiance upstairs. Nice view of Drexel. Area to play games. Crowded. Parking difficult. Over priced. Fries n sandwich separate. Fries not that good. Nothing special about burger to cost that much. Chicken is good. Plump n juicy n crispy.
… more