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Krystal is the south’s original quick-service restaurant chain located in the heart of Sevierville, TN. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years. Whether you’re in the mood for an early breakfast, quick and satisfying lunch or a late-night snack, Krystal is the perfect spot. With its friendly atmosphere and classic American menu, Krystal is sure to become your new favorite restaurant. So come on down to Krystal in Sevierville, TN and experience the classic taste that has been loved for generations.
Longtime fast-food chain serving square burgers on steamed buns, plus breakfast items & kids’ meals.
Address and Contact Information
Address: 125 Fork of River Pkwy, Sevierville, TN 37862
Phone: (865) 428-1895
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Sevierville, TN | Krystal Restaurants
Krystal is the south’s original quick-service restaurant chain located in the heart of Sevierville, TN. Known for its signature square burgers, juicy chicken …
sevierville – Krystal
Locations | All Locations | Tennessee | sevierville. 125 Fork of River Pkwy. Open until 1 am. Available order modes. Delivery. Pickup. Directions · Call · Store …
Menu | Krystal Restaurants
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Reviews
Google User
Attempted to eat here and stood at the counter waiting to order for around 10 minutes. I was never spoken to, order never taken, etc. Drive thru orders were getting made and given, but they could have cared less about the dining room. The person in front of me left as she was never greeted/had food order taken either. I waited a few minutes the person in front of me left and I also left shortly after. This is the 3rd time this has happened when I’ve tried to eat in the dining room at this Krystal. Won’t be back. Not worth wasting my time for my food order not to be taken.
… moreAshley Sutton
I gave a one star, because it isn’t possible to leave less! I order 12 krystal chick’s, 12 cheese krystals, and 5 ff…. this is christmas eve, and I had made things special, because my boys won’t eat condiments or pickles. The receipt of a $77 order was taped to the box of krystal chick’s and all of them were wrong. The last pushed my husband out the door because they close at 7pm…. I understand everyone wants to be with their families on holidays, but come on, plain items ordered has all toppings on it, ava the receipt is taped to the box, seriously??? Did they not even read the order. Kicker is their phone just heros and hangs up on you….. I’ve been up since 4am, and this was our easy dinner……. now they don’t have one, thanks krystals for ruining our Christmas eve with having no food!!!
Update: almost 2 weeks later I received a refund from Mark. I have still yet to receive an apology, or any kind words showing true remorse. The email i received only stated, your order has been refunded. No….. oh no! I am so sorry, or give us another chance. Sometimes kind words and apologies go WAY further than just refunding the money. The only apology I have received is the person answering these online reviews!! They really should find better management! This was their fault, and they showed they didn’t care at all!! I worked Christmas eve and Christmas, so i chose something quick, if they don’t want to make food on holidays, then close! I gave my guests the best experience they can get on Christmas eve and Christmas! I made sure their family left happy, even though i was away from mine!! Next year, they will be excited to spend just a little part of their Christmas with me! But my family will be buying food from a different restaurant! Taking responsibility is not something they are good at!!!
… moreUpdate: almost 2 weeks later I received a refund from Mark. I have still yet to receive an apology, or any kind words showing true remorse. The email i received only stated, your order has been refunded. No….. oh no! I am so sorry, or give us another chance. Sometimes kind words and apologies go WAY further than just refunding the money. The only apology I have received is the person answering these online reviews!! They really should find better management! This was their fault, and they showed they didn’t care at all!! I worked Christmas eve and Christmas, so i chose something quick, if they don’t want to make food on holidays, then close! I gave my guests the best experience they can get on Christmas eve and Christmas! I made sure their family left happy, even though i was away from mine!! Next year, they will be excited to spend just a little part of their Christmas with me! But my family will be buying food from a different restaurant! Taking responsibility is not something they are good at!!!
Stacey Christ
First let me start by saying, I wouldn’t even give them one star because it adds to their ratings. Me and my husband visited here because we wanted to see what the hype was about, where we live, we have White Castle. I would stick to it, not even because we had a bad experience, just because in my personal opinion, White Castle is better, here at Krystal, its literally a little burger with mustard on it. On another note though, it was late and we decided to stop. The business itself wasnt very busy at all, I’d say there were 2 cars in front of us and 2 behind us and the dining room was closed. It took FOREVER!!! I bet, after we got to the window and received our food, it took an additional 10 to 15 minutes to get a Strawberry shake. Ive worked fast food as a manager and the business was nothing that couldn’t have been handled by 2, let alone 3 employees. This wasnt even the kicker though….. my husband ordered 3 or 4 Krystals, A bowl of chili and a strawberry shake, and I ordered their wings. Thank God I only get the lowest count of wings because they were absolutely terrible!!! So terrible that they actually made me sick! They were very tough, and cold, I actually heated them up when we arrived back to our room which is only 6 minutes away from this location. I’m pretty sure they were old and they if not old, they definitely weren’t stored at the correct temperature because they made me absolutely sick!! I only took a few bites off of 2 wings before throwing them away. Nothing like being on vacation and having food poisoning, not even 24 hours after arriving to the area. For this experience alone, I would never eat at another Krystal, let alone this location. They simply can’t be trusted now in my opinion. Stop being lazy and do better before you kill someone!!!!!!
… moreMarie Jones
What the little literal heck. Just waited 45 minutes to get a bag. Lots of hanging out with friends from the staff, very little effort working. 3 total people in line and they couldn’t get it together. Don’t know how I committed to waiting that long. After all that, tasted awful and bread was a soggy mess. Whole bag headed to the trash. Not even sure the dogs will want this junk. Should have cancelled it. Never again.
… moreMolly Adams
Krystal has the best fries I’ve ever had a great little sliders too. The people are so nice and really caring and friendly people. I love it here and you will too!!!
… moreTravis Cullens
Waited 30 mins in a line of 2 cars Idk what they was doing in there where it toke 30 mins to make 3 Krystals 10 wings and 2 frys with the lobby being closed! But my food was fresh and the male manager 10/12 11pm or so did a great job!
… more・lottie ̊. ୭
ordered a pick 5 with my boyfriend, the wait time was abhorrent and the staff just stared at us awkwardly while they did drive thru orders first.
i ordered a regular chik, the woman working said it would be an upcharge for the chik and i said fine. she rings it up as a regular chik, and only when i get outside and take a bite do i realize she gave me a spicy one. i can’t even have spice, and not once did she mention if that was all they had or anything. beyond furious. the regular krystals also tasted like they were made 12+ hours ago, and the glaze bombs were more glaze than anything, covering the entire bottom of the damn container.
horrible experience overall.
… morei ordered a regular chik, the woman working said it would be an upcharge for the chik and i said fine. she rings it up as a regular chik, and only when i get outside and take a bite do i realize she gave me a spicy one. i can’t even have spice, and not once did she mention if that was all they had or anything. beyond furious. the regular krystals also tasted like they were made 12+ hours ago, and the glaze bombs were more glaze than anything, covering the entire bottom of the damn container.
horrible experience overall.
Todd G.
It’s hit and miss here. Some days the service is good and the food is fine, other days the service isn’t all that great and neither is the food. I won’t be going back any time soon, to give them a chance to get their act together before wasting any more of my time or money.
… moreStephanie Carter
I don’t know what happened to the quality of the food , but everything except the fries was awful. The burgers are literally grey. Taste awful. The chicken was grey and tough. We wasted $32 because we couldnt even eat it . We used to love Krystal but we will probably never eat at another one again! Bring back the old food !
… moreLeslie Gray
I just went through the drive through and was blown away by the Customer Service I was greeted with a smile which made my bad day get a lil better !!! I asked for 2 of the employees names because it’s not that common to get such great service!!! They were friendly, professional and my food was hot and soooooo good!! I want to thank Gavin and Brady for making my day better!!!
… more