Panera Bread

  3.7 – 1,033 reviews   • Cafe

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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread St Augustine is here with warmth and welcome. Panera Bread. Food as it should be.

Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Panera Bread 32086

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Reviews

Gianna Lucano (Gianna)
Honestly I’m not sure who was working that day but I am incredibly disappointed. I ordered the chicken avocado melt and they were out of avocados. I decided to get it anyways. But when I got my food, I realized I didn’t get my chips. The sandwich was extremely sad looking. The middle of the sandwich was cold. There was no sauce or cheese so it was very dry. One half had cilantro and the other didnt. both halves were wrapped separately and apparently made and packaged by separate people. The chicken also didn’t look entirely cooked.
I always get the chicken avocado melt and its never looked like this or tasted like that. Not to mention the meal and a small soda was $16. I won’t be visiting again sadly. There was also an eyelash on the bread. I just plucked it off but seriously be better! so embarrassing for a corporation
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Dennis Branch
Wanted to try the green goddess avocado toast for the first time. It was supposed to come with tomatoes, feta cheese, and all the wonderful stuff for avocado toast. Check out the picture below to see what pathetic thing I got when I opened up the box at home. No tomatoes, no feta cheese. Just arugula, way too much dressing, & barely an hint of avocado. Absolutely pathetic! They should be embarrassed to have served this!
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Madeline T
My daughter placed an order through the app. Her food was delivered on time , but was missing her drink and her complimentary bread with her soup. After multiple calls , she just got the run around saying they are too busy call in 15 minutes, we will send you a drunk with another driver. She called at least 5 times. Sometimes her calls weren’t answered. I finally took apon myself to call. My daughter is in college and has the flu. She was waiting 3 hours for her tea and bread. Thankfully, I got the assistant manager on phone. She was so unbelievably understanding. So much so , that she delivered my daughter’s drink and bread personally. I can’t thank Nikki enough for going out of her way. I will be placing a call to corporate so they can acknowledge you. I’m so grateful! You’re truly amazing!
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Matthew Kunze
If you are a fan of Panera Bread.. get ready for disappointment. This location has gone down hill incredibly fast. The food is just ok, but the prices have gone up. The service here is terrible and they are completely understaffed!
I don’t think any of the 16 year olds in there could smile if you paid them. The manager seemed stressed and aloof. The restroom was worse than a gas station.

Also. It’s Panera Bread.. how can they run out of bread!!!!!
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Francine Simplice
I am writing to express my strong disappointment with the service I received today at your drive-through.

I had less than ten minutes before starting work at the business directly across the parking lot, so I chose the drive-through for efficiency. Before ordering, I checked my app and saw that I had a BOGO promotion allowing me to purchase a second sandwich for five dollars. When I reached the speaker, the very first thing I said was that I had this BOGO deal and wanted to use it.

Instead of acknowledging the promotion, the employee ignored what I said and simply asked what I wanted to order. I ordered one breakfast sandwich and one lunch sandwich, which seemed reasonable given the promotion I had already mentioned. When I reached the window, I was told that my phone number “didn’t pull up anything,” despite it being the correct number connected to my app. I then showed the promotion directly on my phone.

Only after consulting with another employee did she return and tell me that the deal required two lunch sandwiches. By this point, nearly ten minutes had passed. What is most frustrating is that this requirement was never communicated when I initially mentioned the deal at the start of the order. To make matters worse, I was then told that I never mentioned the promotion at all — which is simply untrue.

As a manager at a retail store right across the parking lot, I can say with confidence that this interaction reflects poor training, poor communication, and a lack of accountability. The employee appeared rushed, dismissive, and uninformed, and made no effort to resolve the situation or take ownership of the mistake.

Because of this experience, I left without breakfast and had to return to work frustrated and disappointed. I’ll admit I didn’t stop to read every detail of the offer beforehand, but that does not excuse the fact that I clearly stated the promotion upfront and was mishandled at every step afterward.

This experience speaks volumes about the level of customer care being prioritized here — and unfortunately, it was not a positive one.

My ratings for food and atmosphere is based on my general experience at this location this past week.
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David Futch
I really enjoy Panera. It’s just not near my house. Today we had a bread bowl with mac & cheese and a salad. We both enjoyed every bite. I do wonder if they can heat the bread, it was cold, very cold and would not melt the butter.
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Holly Cook
First of all, they closed the lobby as they saw me walking up CLEARLY PREGNANT 12 minutes before closing to order food to-go. This was supposed to be my lunch and dinner for the day since I had been driving all day from Nashville to Florida, craving broccoli soup the entire time. I wanted to walk inside because my car windows aren’t working at all, and it hurts to get up and down. I ordered broccoli soup, a Starry drink, and chicken noodle soup. I paid cash for the food but wasn’t provided a receipt.

I calmly stood outside the window waiting for my food while they were laughing and putting my order together. I’m 90% sure they did something to it because they kept looking at me and laughing, with the blonde manager in the black polo blocking the window. I felt SO UNSETTLED. I asked the manager as she handed me the bag if there was bread included because I was craving bread with my broccoli soup. She said yes, there is.

I drove away, only to realize they forgot to give me my Starry drink. I went back to the window and knocked, and the ladies were all laughing again. When I got my drink, I told them they were very unprofessional and that I’m 5 months pregnant. The lady replied with an attitude, saying she didn’t know what I was talking about, and slammed the window in my face.

When I got home, I found that the bread the manager said was included wasn’t there, and instead of broccoli soup, they gave me tomato soup. I repeated my order at least three times to them. I didn’t eat any of the food—it’s now in the trash. It was a waste of money and time. The experience I received here was by far the worst I’ve ever had in a restaurant.
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Sally Wilson
Did not know what they were doing. Did not get notification to pick up food. Set on the counter. Did not receive condiments we asked for. Girl at counter did not know things about the menu. Back food prep area was junky , dirty looking and unorganized. Food not as good as in the past. New kind of lettuce. Had to go 3 times to get things straight. Probably will not visit Paneras any more.
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Colleen Mix
I’ve been a Sip Club member since the summer promotion Panera Bread ran one year ago. I always enjoy getting a large green tea via the drive-thru when I see a Panera Bread in my travels! Definitely a nice perk how one large drink per day is on Panera for me to enjoy as a member–of course this comes with a monthly fee. I hardly ever go inside, but this day I was craving a broccoli and cheese soup nestled inside one of their bread bowls!

We walked in and it was so very quiet and serene, almost like a library–except really no guests but us seemed to be around. We had the whole dining room of seats to choose from!

The bread bowls we ordered with soup were satisfying comfort food. If I had a wish, it would be that the side which comes with the bread bowl is not automatically another piece of bread. If I were alerted that there were another choice like chips or fruit, I most certainly would have chosen either of those rather than another hearty piece of bread aside from the sourdough my soup already came in (plus the sourdough lid cut from it, too).

I love to spread joy, mostly, with my reviews so I am a bit reluctant to admit… The employee that took our order did not seem very enthusiastic to have us in, overall. Perhaps it was because she was concentrating on entering my phone number correctly for the Sip Club. It took several times for me to say my number slowly, and, no big deal on that–we’re all human! Once it was all well and good I was hoping to see a little more friendly receptivity from the young woman helping us. I decided on a drink and we ordered our food quickly, then. We were glad to have our order placed and to choose a nice, well-lit booth in the dining room. The extra bread on our plates came as a total surprise bonus!

The soup and bread bowl tasted great! The extra bread did go to waste, though, and after leaving Panera I wished I had wrapped it up to give it to someone hungry and in need, instead–who coincidentally are often seen at the corner where the light is coming out of Cobblestone Village very near to this location. Next time I will keep this idea in consideration if there is no other choice of side for our future bread bowls.

Panera Bread seems like a great place to read or study on a Sunday around 5pm in late June according to this experience! We’ll be back!
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Ludivine GUERIN
Fantastic baguette, fresh and served warm and crispy! the young Lady at the front register was welcoming and kind and refilled the coffee right on time to get it fresh. Fantastic experience!
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