Vanessa Robison
Been to Taco Bell accross the whole country and this is the first time I’ve been impressed enough to want to leave an unprompted (without Google asking days later) review immediately. The late night crew was not just an efficient team, they genuinely seemed to enjoy working together and providing top notch service despite the late hour. My compliments to them!
… moreHazy Owl
I didn’t realize the ‘Minimalist Collection’ had arrived at Taco Bell. I received a taco shell that appears to have been lightly seasoned with a single tablespoon of beef and two strands of cheese. If you’re looking for a taco that’s 90% air and 10% disappointment, this is the place for you. Otherwise, save your money
… moreCo Sa
Workers were too busy talking rather than reading my order. I ordered to have beans put on my tacos, with meat. My tacos ONLY had beans. Then my nachos I ordered no sour cream and to add beans. Guess what? No beans on my nachos and decided to not put my beans on either. The location wasn’t busy, and it took forever to get my food. Really hope the customer service remedies the error.
… moreBruce InCharlotte
Not exactly my best choice of the day but it had been a few hours since lunch and this was convenient. I liked that I was able to order and pay on the kiosk and not have to deal with a human. And for those who have challenges with English, it offers a number of alternative languages.
My food order was prepared in an appropriate amount of time, packaged properly and I was ready to go after I stopped and grabbed a few sauce packets. The burritos were easy enough to eat while driving and were wrapped properly.
… moreJustin Morgan
Horrible customer service. Shockingly unprofessional in any way. The order was not only missing 2 items, but the rest of the order was made without following instructions or modifications for anything that was ordered. Got home to feed five people and I guess some people just don’t get their order because the workers are to busy yelling and complaining about the length of the drive through line to actually pay attention and do their job. Don’t get me wrong I love Taco Bell and for the most part it’s good and accurate. But they put beans in Chilupa instead of beef???, put no beans in a 5 layer burrito, missing items including a chilupa and a soft taco and nacho chz add on’s to multiple items, and the 2 nacho chz cups for sides of chips were not even a quarter full, pictured below. This experience was bad enough to warrant complaint. Sad. Food went into the trash where it belongs. I certainly wasn’t going to waste my time, driving it back to the restaurant to deal with further incompetence or ignorant behavior.
Edit: Taco Bell reached out to me and gave me a single free taco for all of the errors above. WOW what amazing customer service. I guess its chipolte and del taco from now on
… moreMelissa Gonzalez
had a great experience at the Ellenton Taco Bell thanks to Aisha! She went above and beyond—she was super kind and accommodating, even accepting my special soda water request. Her kindness made my day—thank you, Aisha!
… moreJulio Marin
Absolutely Disgraceful Experience
I’ve had bad fast food experiences before, but Taco Bell managed to set a new low. My order was incomplete, missing several items I paid for, and what I did receive looked like it was thrown together by someone who couldn’t care less. The lack of attention to detail and basic quality control is shocking.
To make matters worse, the customer service was just as bad—rude, dismissive, and completely unprofessional. When I tried to politely explain the issue, the staff acted like I was inconveniencing them. No apology, no attempt to make things right, just pure indifference.
This kind of incompetence and lack of workmanship is unacceptable. If Taco Bell wants to keep customers, they seriously need to retrain their employees, improve management oversight, and learn the meaning of customer service. I’ll be taking my business elsewhere until they can prove they deserve it.
… moreTempo Rogue
Drive thru experience was disappointing to say the least.
-Unclear while taking the order
-After telling him my order, instead of asking if I wanted anything else he prompted me to pull to the next window… I was going to order more but instead I just went to the window.
-Didn’t ask if I wanted any sauce etc.
-The bag had no napkins
Ended up going next door ro McDonald’s to get the rest of the family food. I’m not picky and I don’t often complain, but this experience was just shitty.
… moreLisa Moscarello
I placed my order in the app. Went to pick up at the drive-through. The drive-through is closed. My food was not ready. It was very unorganized, and my food was horrific. The cinnamon twists were still, the taco stuff to the wrapper the burrito squirted everywhere.
… moreBubbie Iturrino
Ppl bagged up my laxative with care and smile..you want me to say how the “food” was..I only ate it because I needed to take my meds..I’d love someone to put the meat under microscope. I bet it’s stomach,heart and roof of mouths
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