DtownsPolarbear
First time at Sonic and I ordered the number 5 bacon double cheeseburger combo with fries. Opted for the large upgrade and was ready to chowdown. But first i had to drive aceoss the street to wait for my work shift. Less than a 5 minute drive, literally. Had I chose to eat at the sonics I would’ve known that my burger AND fries was cold, or lukewarm to be exact. I also wouldve realized that the cashier hadn’t give me my cash reciept. So, my first experience was a bad experience. Disappointment is an understatement.
… moreChristopher J. Rich
The food is not at fault, the waiting in-line for 30 minutes at a “fast food” restaurant is what’s absolutely absurd. I was watching outside my hotel window thinking about my day earlier & what I had to do tomorrow, I looked over & noticed a Sonic drive thru that was 14 cars deep at around midnight, I noticed a really nice vehicle in that rotation, anyways …I went to take a shower got dressed, I was curious to see if Sonic was still open …oh it was, & that nice looking car was still there in-line, this had been probably close to 30 minutes later. My God! How the hell are you 14 cars deep at damn near midnight anyway ?
… moreTaylor
The food is always amazing but when I went through the drive thru Friday night around 10:30, the individual that took my order was disgustingly rude. She was raising her voice and giving me extreme attitude. I asked for extra sauce packets and the girl with pink hair that made my drinks and handed out my food was extremely kind and was going to get me some sauces when the girl who took my order started yelling at me from her work station saying “I already gave you sauces, you’re gonna have to pay extra” I have no issue with paying extra but her attitude and poor customer service made me and my friends so uncomfortable, we just drove away. The girl that was rude to me had brown hair that was up in a bun, had glasses, and medium height
… moreKam Chambers (Kiyaz)
Absolutely terrible experience here at this sonic. This all occurred around 5:00 which was a few minutes from my movie start. Firstly, my order was completely wrong and I got nothing I paid for, there was not one thing correct about my order. I asked for the SuperSonic Bacon Double Cheeseburger, I got the burger with one patty, no bacon and no cheese. I also ordered the Double Sonic Smasher with lettuce added; long story short, didn’t get the lettuce or sauce. Secondly, I always check my order before I leave a place in case anything is wrong so I found out my burgers were wrong and waited an extra few minutes for someone to come back to the window. When the lady returned I mentioned that neither of my burgers were what I asked for and for some odd reason, that really upset. She proceeded to roll her eyes, groan and then raise her voice to say “Fine, give it to me I’ll add it on there.” I don’t believe it’s wrong for me to ask for just a new burger because I like my items to be freshly prepped and not just slapped on, so I proceeded to ask if she could remake my burgers for me instead. She then proceeded to get even more upset and raise her voice to say “okay!” As I was handing over my burgers, I kid you not and without any exaggeration, this lady proceeds to snatch these two burgers out of my hand, scratching my hand along the way. When I say snatch, I mean it seemed like she put her all into it. The screen shut in the drive through so I proceed to yell, “ma’am, ma’am” when she came back she yelled at me that she wasn’t going to remake my burgers like I asked her to and that if I wanted it done I’d have to wait, I asked for a full refund for my meal and she said “give me your receipt then, I need you receipt or your not getting it and give me the bags that came with your food.” I did proceed to toss the bags in the window and drive off after she threw me my change. Luckily right across the street was Panda Express which offered a much better experience! Not only was it very clean but the workers absolutely boosted my mood by offering such efficient and kind service. This sonic experience completely transformed my day for the worst. There was a few minutes before me and a couple others were going to enjoy a movie and we thought sonic would be nice like back in the days. It definitely was not and I 100% would not recommend this. I don’t say this because my experience was terrible but because her reaction was the most unprovoked reaction! I simply feel she was just offended that my order was wrong but personally, I do want what I pay for and if anyone does choose to go, check your bag. They already were very slow with minimal customers so I don’t see why’d it be so hard to make 2 burgers; by the way it took approximately 15 minutes to even get my food so that’s what “fast food” at “sonic” gets you now and days. Wishing the best experience for the next person and I hope that worker got over what ever caused her anger, could’ve been the guy she kept talking to the whole time instead of working, respectfully.
… moreEvette Duvar
This place is shit if you’re working late nights and want a bit second time they’re gotten my order wrong through Uber Eats let’s see how many hoops I have to jump through for my refund I ordered a smash combo btw
… moreMichael Thompson
Worst “service” I’ve ever gotten at a fast food restaurant. When I pull up to take my order I get totally ignored by the 2 girls working the window because they’re both flirting with some random guy wearing a backpack that walked up to the window with his pants hanging half way down. The girl finally puts on her headset to take my order and is still talking to the guy basically just ignoring us even though we were the only customers at the restaurant. I guess socializing & flirting with boys is more important to this locations workforce than doing their jobs. This was at 4pm on Saturday, October 18th.
… moreJesse McDonald
Ordered online, parked and checked in. Waited over 20 minutes for someone to come, no one came so we went through the drive-through. They gave us the wrong shake, and extremly flat pop. We also tried to call them before going through the drive through and no one answered. It was not busy there at all.
… moreAlexis Greer
Was missing multiple parts of our order. Imagine after driving 11-12 hours on the road, you leave in the dark and arrive in the dark. You’re pregnant and hungry, you go to sonic and buy a few small things for you and your husband. You get all the way to the hotel to see that there is food missing in your bag and dips missing that you paid for. We wouldn’t be upset if it wasn’t as expensive as it is and if we hadn’t had driven 12 hours ready for dinner. Super peeved.
… moreAzazel Ariana
Cheyanne took my order (snagged her name off the name tag) rude for absolutely no reason. All I got was two redbull drinks and she practically threw them at me. I was nothing but chill and she had an attitude the entire time as if it was inconvenient I was even there.
… moret s
Ordered a number 1, got home just to take a bite and have RAW patties!! Called the store to let them know and they said “i highly doubt that”, I offered to send her a picture and that im not lying and was told “no you dont need to do that but I highly doubt it”. Absolutely disgusted with the raw patties and the horrible person who called me a liar when I have proof for their failed attempt to serve “cooked” food to people. I will not being going back. Do better.
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