Michelle White
Over priced for items serving
Service was slow
Overall food was okay
Our drinks were over filled with ice, ask for lite ice.
Not a return comstumer
… moreFood guru
I haven’t eaten here in years and glad I came in. The food is always good. Good service too.
… moreRobin Moore
Best service I’ve had at any restaurant! Our server Jake was very friendly and funny, cracking lots of jokes. He said the freckled lemonade had “ethically source freckles” haha. A different server (didn’t catch his name, but I remember he had gauges in his ears) immediately gave us extra fries with our meal and had Jake bring out more sauces to try with our onion rings. It was also my birthday, my bf asked if they did anything special for birthdays, Jake says (paraphrasing) “Oh yeah we got something for that! Won’t tell you what it is but you’ll know it when you see it.” Later the servers came out and sang happy birthday and gave me a little sundae on the house! Also got a card for a free appetizer for our next visit. One server wished me a happy birthday as she left, and the others did the same as we were getting ready to leave. I’m surprised everyone was so nice and generous considering we admittedly came a little closer to closing. 10000/10 amazing experience.
… moreFabian Rey (Yup That Guy)
The service was fantastic! When we called for a table and asked for seating for 10 and on our way they asked “How many children?. Do you need any high chiars?”. Which showed me a “We got you!” attitude. We got seated and served very promptly, and the food was great. I was very happy, obviously. I would definitely return, especially if you have a large party.
… moreMr Drone
The staff at Red Robin West Shaw work hard to make sure your food is right the first time. If not they will make sure it is right for you. The staff are friendly and know how to treat customers.
The food is pretty good, not excellent. The environment has a slight sports bar vibe with big screen TVs in multiple areas of the restaurant. It has a large bar area.
This restaurant gets very busy at the busy times. If you go at the off time you’ll be in and out no problem
… moreKeri Norton
This location needs to get it together. We ordered a very simple burger Just the patties, cheese and ketchup and mustard and that’s it. Not only did they fail to do that but they added tomato, lettuce, onion. So we reordered drove all the way back over there which is 5 mi away. Totally disrupted our whole dinner with our family. Picked another burger up. Started driving home and thought we better check this. And can you believe it? They did it again. Something so simple and they can’t follow instructions. So then we had to go back and reorder it again. They finally got it right!!! It’s not that hard to read an order guys. Just follow the instructions. Pretty simple. I personally wouldn’t go back to this location not only was their Customer service horrible, And the kitchen can’t get nothing right but the food was ice cold. Make sure you’re very specific. When you order make sure you tell them twice well actually three times cuz it takes three times for them to get it right!! It wasn’t even worth it. The food was awful. We had six people ordered dinner and every single one of them did not like it. You might want to get your team back on board here. Might want to retrain your employees on how to get things right. Especially simple tasks. Get it together Red Robin!!!
… moreChristine Ortega
Super Thanks to the staff. Had my two littles birthday lunch there our waitress was super friendly sweet. We had a party of 20 and everyone food was out at once warm delicious shout out to the cooks. Thanks to all the staff
… moreJohn P
We are regular patrons and love the food and service. We always have great service and this week was no different. Kayla took care of us very well. Two managers came by to check on us as well. This red Robin never disappoints!
… moreBB J
This is by far the best Red Robin in the Central Valley. The staff in the bar area are great and always on top of things, even when they’re short staffed. The food is always good too. The cooks here get down back there because the burgers they serve are some of the best you can get in the area! We try to eat at local restaurants, but this Red Robin is our go to chain spot. We love this spot.
… moreHeather Lee
Great experience here! Tanya our server was excellent and manager Sam and Dani went above and beyond for us. We will definitely be back! 5 stars!
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