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Chipotle 12th & Walnut is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 1200 Walnut St, Philadelphia, PA 19107
Phone: (267) 535-5483
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Wyncote, PA
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Reviews
Jose Mendez
Quite possibly the worst store in Philly. They are constantly out of items. Trash is always overflowing. Tables are dirty and the floor riddled with trash. I’ve tried to give them the benefit of the doubt but after tonight… it’s all of them and on Management. Such an AWFUL experience!
… moreEnrique Vargas
12/18 update improved 11/23 Time is 11:40am Trash cans are full or not in use. Their is no forks only spoons. The place does deserve more stars but the manager should had did their job and reached out to another store and picked up forks. Bad management. Next time if there is forks I’ll change my review.
… morejannatul hasan
Its a typical Chipotle but what makes it great is the customer service. They wore fast and friendly which i loved. Will save this location for next visit.
… moreClemens Ess
Need to improve cleanliness of the restaurant. Trash cans are always full, cutlery and sauces missing and tables not cleaned, but sufficient staff behind the counter prefer chitchating
… moreAustin Provins
Absolutely disgusting. Unbelievable amount of trash and food debris across every single table top throughout the entire restaurant. I guarantee you these tabletops have not been wiped down or cleared of trash and food debris for quite a while this evening. The Food line was disappointing, chaotic with food debris everywhere. No brown rice, no grilled mixed vegetables. I asked for the brown rice and he said that’s going to be a while and when I asked for the grilled mixed vegetables he said they haven’t even grilled them yet this evening. This is a Saturday night in downtown Philadelphia. I witnessed at least two couples changing their mind and walking out after taking a look at the food line. Unbelievable. There is no excuse for this. Absolutely fault the management. The employees behind the line were chaotic and completely uninterested. They were arguing with each other and one was even tossing cigarettes towards another employee. Unacceptable. Can only mark it up as really poor management an uninterested employees. This restaurant is filthy. Saturday December 20th at 6:00 p.m.
… moreDrJay DrJay
There were about 10 young lads “working” here tonight (clearly overstaffed in quantity without quality), yet it took 15 mins to get 1 burrito bowl & another 15 to serve 3 other customers simple burrito orders. I agree with others that walk-ins are given vast priority over pickups. This was anything but “fast” food.
Customer service was clearly either never taught or never learned, as these kids cared far more about standing round chatting loudly & inappropriately and standing round staring at their iPhones. There seemed to be no supervisor present. If there was, then they need to be replaced. Nobody was encouraged by anyone to work instead of talking or doing nothing.
The cashier stood staring down at his mobile phone the entire time I was there, only looking up to process money. When I inquired about my order, he didn’t respond & just walked away. It was clear none of them wanted to be there & they’re too young & unprofessional to be left so unattended & unsupervised.
The fact more & more customers were standing waiting altered nothing of their behaviour, which was lethargic, detached, unprofessional & disinterested. They tossed my order without wrapping it up properly & acted as if THEY were doing ME the favour by (finally) doing their jobs.
Needless to say, I’ve no desire to return to this location.
… moreCustomer service was clearly either never taught or never learned, as these kids cared far more about standing round chatting loudly & inappropriately and standing round staring at their iPhones. There seemed to be no supervisor present. If there was, then they need to be replaced. Nobody was encouraged by anyone to work instead of talking or doing nothing.
The cashier stood staring down at his mobile phone the entire time I was there, only looking up to process money. When I inquired about my order, he didn’t respond & just walked away. It was clear none of them wanted to be there & they’re too young & unprofessional to be left so unattended & unsupervised.
The fact more & more customers were standing waiting altered nothing of their behaviour, which was lethargic, detached, unprofessional & disinterested. They tossed my order without wrapping it up properly & acted as if THEY were doing ME the favour by (finally) doing their jobs.
Needless to say, I’ve no desire to return to this location.
Beau Brasseaux
How do you allow your store to get this dirty, seem overstaffed yet store eas extremely dirty. Very poor management.
… moreJon O
First off I just wanted to tell you thank you so much for everything that you do on Veterans Day to help make veterans feel appreciated that being said I also want you to know that this location could definitely use some love. I’m not actually used to chipotle’s being open this late or typically, I’m not the type to be shopping for chipotle this late tonight, but your location was very dirty. The trash cans were overflowing. There was a lot of trash on the floor. I could see that your grill was very burnt and dirty with discarded meat off to the side and by 9 PM there was no sautéed veggies still available. When I arrived, and I stood there and got ready to order the person behind the counter, just looked at me and I looked at them and they just expected me to start the process of ordering. There was no greeting. There was no welcome to chipotle a good evening welcome in. There was no type of making me feel welcome to your store. Thanks for doing what you do to support veterans, but I also think that your customers would like to feel more welcome. Whenever are they going to your store and also when are they going to your store they would like to go into a store that’s clean.
… moreRay B.
Despite service area, self soda area & tables all needing to be cleaned the food is still one of two favorite fast food chains. I’ve been to this location multiple times & it’s usually maintained more efficiently.
… moreAmber Saraceni
Everyone there was so nice!!! My receipt says Jonnise completed my order, she was so sweet and nice and made sure my bowl was perfect! I’ll definitely come back to this location
… more