Koreena Montano
Drove into Windsor from Severance as I had some errands to run and decided to stop at sonic to grab a quick bite for lunch. Not only did I have to wait into the drive-through for over five minutes for them to take my order, even though there was only one other car in front of me. I also had to repeat my order in the drive-through as the person taking my order spoke a little to none english. Then I sat at the actual drive-through window for an additional 10 to 15 minutes waiting on my food. I ordered a crispy chicken sandwich. The lady working the drive-through window told me we are cooking your chicken, it will be just a minute, no problem I waited patiently for my food. Only to drive all the way back home take a bite of my sandwich and my chicken being completely raw!!!! I immediately spit it out and vomited due to the chicken juice going down my throat that’s how raw was. I called the store immediately and was only told come back in and we will remake it, when I told them I didn’t want to eat it from there I would just like a refund, they said, OK come to the store and then hung up! No apology no sincerity nothing about trying to make it right. I then contacted corporate and all they said was I would get a call back! That was at noon and I have yet to receive a call back, reached out a second time same thing I will just receive a call back. Horrible business horrible staff, horrible store. Do not eat at this location.
UPDATE….. it’s been over 4 weeks and after being told numerous times the manager will reach out to me about my matter I NEVER received a call back nor was my money ever refunded.. I have reached out to the 1800 number as well and nothing can be done to resolve the issue apparently. Sad not even a phone call or my money back. This location needs to be shut down
… morecarmen romero
Disappointed with Sonic Vea’s Service
I ordered food from Sonic Vea thinking it’d be a quick pickup, but when I arrived, the place looked completely closed. No workers in sight, no signs of life. I had to call just to let them know I was outside, and even then, it took about ten minutes for anyone to show up.
When I knocked on the glass door to get their attention, I finally saw two employees—a guy and a girl. The guy literally ran off, and the girl couldn’t even look me in the eye. It felt awkward, unprofessional, and honestly kind of rude.
If the store is open, customers shouldn’t have to chase down staff just to get their food. Definitely not the experience I expected.
… moreKyky
Compared to a year ago this sonic is more than thriving. The complete positive change is so refreshing.
Went into a stall the other day and sat for a few minutes, Immediately after i clicked the button i was met with a kind voice. She was bubbly and overall super understanding, even when i asked a few questions. I finished ordering and not long after my food and drinks were out! Food was warm, service was great, employees were super kind and i could tell they enjoyed their job.
… moreTammy Crumpacker
I haven’t been to a Sonic in about 8 years and for the first time I tried their regular hamburger. It was a really good burger! The fries were pretty good, as well. I would have given it 5 stars but the burger cost over $8 which is quite spendy. I would recommend and I will return.
… moreJacob Foster
Come here about 3 times a week always get greeted within seconds of pulling up to the speaker staffs always friendly food is always amazing always fresh and hot definitely one of the best Sonic’s I’ve been too shoutout to the guy working tonight on the 4th of October that remade my crazy drink lol
… moreSophia Jordan
We waited so long for our food. It was taking them so long that they told us to pull into one of the ordering booths. After around 25 minutes of waiting for our food, they came outside with only 5 pieces of chicken and some fries. Last time I got a number 11, there were also onion rings and Texas toast. We went inside to get our food properly remade and the employees said that there were out of bread and onion rings. The manager named Angelo said that he didn’t care that our food turned out like that. He was so rude and very unprofessional. I can’t believe it.
… moreJJDubba
Seriously?! You couldn’t even give me a complete top of a croissant, that I paid for. Food was barely edible as it is and at least give the customer what they paid for. This half of a top croissant should have been thrown in the garbage, and you know it. Looks like someone ate the top of the croissant. Will not be returning! I can see why this location has 2 stars. I should have trusted my gut. After reading the reviews for this sonic location and knowing by the reviews that I would be wasting my money. Which is exactly what happened. I do not see this sonic staying in business much longer with this kind of service. This should never have been served to a customer.
… morechicken little
I took my little siblings in to the drive thru. Ordering was a little difficult because they are little kids, but the staff was completely patient and willing to take the time and difficulty to get it right. I am very impressed and pleased. Even when i came to the window i was very apologetic but they told me it was no worries at all. Even tho they were busy. Thank you guys for creating a fun and happy environment for my little siblings and I!
… moreheather k
I’ve been coming to this one a couple times a week for the last 3 weeks. Has been ok until this week. I order the same thing every time and every time it’s gotten worse. I ordered a BLT extra mayo extra bacon. Yesterday it literally had two half pieces of bacon, a ton of brown mushy lettuce and soggy bread. The chili on the fries was hard and burnt. The sonic blast was 90% Nerds so I couldn’t even enjoy it because it was more candy than ice cream. I dont expect much from fast food places but this was bad.
… moreAmanda Ferguson
We ordered 2 ice creams, slush, and tots. We waited over 20 min to get our 4 items and the tater tots were cold! Very horrible service all around.
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