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Chipotle West Pratt Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Order: Order online
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Reviews
Larry Fisher
On 10/23/2024, I placed a mobile order that was scheduled for pickup at 12:50pm. When I arrived they did not have the staff to accommodate the individuals who were placing orders in the restaurant or mobile orders.
The manager was very unprofessional and rude to the customers in the mobile order line. It took nearly 30mins to pickup my mobile order after I arrived at the schedule pickup time.
Finally, my order was totally incorrect, the food was cold and the rice was undercooked. I have had issues with this location in the past but I felt it was time to voice my concerns. I truly enjoy Chipotle and the service I receive at other locations. However, this location is poorly managed and the staff is very unprofessional and doesn’t provide a proper level of customer service.
… moreThe manager was very unprofessional and rude to the customers in the mobile order line. It took nearly 30mins to pickup my mobile order after I arrived at the schedule pickup time.
Finally, my order was totally incorrect, the food was cold and the rice was undercooked. I have had issues with this location in the past but I felt it was time to voice my concerns. I truly enjoy Chipotle and the service I receive at other locations. However, this location is poorly managed and the staff is very unprofessional and doesn’t provide a proper level of customer service.
Dennis Royster
No big issues with food. Staff is awful. Making food with clear attitudes & doesn’t show a not a bit of customer service. The men are generally polite & respectful. The ladies need to leave the attitudes at home. No one cares and it makes for bad character building.
… morelen
i heard people in the back chanting an ominous worship hymn. a dark fog began radiating from the kitchen. i was quite terrified but other than that my dining experience was alright and the portions in my burrito bowl were quite generous.
… moreTevin Whittaker
My wife was craving a Chipotle bowl. Let me tell you something. They damn sure ain’t skimpy on nothing. The staff are cool and quick with it. Very nice young men and women. We will be back.
… moreLes McAdoo
The food was great. They were skimpy on the queso, they had little or no ice in the ice dispenser and they service was slow as molasses prior to a Baltimore arena event and an O’s game on the same night.
… moreDizzy Firefly
Some days you get the proper protein serving that you paid for but other days it seems you only get half. 15 bucks for half a bowl is crazy work tho.
Update 1: it only took half the time to eat
Update 2: I’m only half full tho…
… moreUpdate 1: it only took half the time to eat
Update 2: I’m only half full tho…
Debi
I came to this Chipotle location intending to buy a meal and charge my phone in a safe public space. Unfortunately, I was met with a very unprofessional and upsetting situation. One of the employees began verbally confronting me for no reason, and when I defended myself calmly and asked to be treated with respect as a customer, she escalated the situation to the point of asking her manager if she could “clock out and fight me.”
I explained that I am a stroke survivor and did not wish for any confrontation — I simply wanted to purchase food and sit quietly while charging my phone. Despite this, I was told I could not remain in the restaurant or buy food. I left feeling humiliated, unsafe, and discriminated against.
I hope management takes this seriously and provides proper training on professionalism, de-escalation, and respect toward customers, especially those with disabilities or health conditions. No one deserves to feel threatened when simply trying to buy food.
… moreI explained that I am a stroke survivor and did not wish for any confrontation — I simply wanted to purchase food and sit quietly while charging my phone. Despite this, I was told I could not remain in the restaurant or buy food. I left feeling humiliated, unsafe, and discriminated against.
I hope management takes this seriously and provides proper training on professionalism, de-escalation, and respect toward customers, especially those with disabilities or health conditions. No one deserves to feel threatened when simply trying to buy food.
100% Truth
The service was very mid and the staff takes there time while preparing food, but the food was good
… moreTL Parker
Visited this Chipotle at 6pm today. Very low on all food items. No lettuce. Young lady working the register was very rude. Outside eating area disgusting. No management available..
Never again.
… moreNever again.
N’Deye
I came to this Chipotle for lunch and wasn’t told they were out of cheese or vinaigrette until I asked while ordering. When I asked for cheese from the delivery side like they gave to the person before me a rude employee jumped in, saying they can’t do it for everyone. I ended up skipping it, then found out they were also out of vinaigrette. This location constantly runs out of key items last week it was steak and honey chicken. It’s frustrating and unprofessional.
… more