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Since 1958, guests have visited Village Inn because they know they will enjoy great-tasting food and extra-friendly service in a clean and comfortable family environment. Our breakfast heritage is based on made-from-scratch buttermilk pancakes, eggs cooked any style and a pot of hot coffee on every table. But we’re not just breakfast. Join us in Aurora for lunch, dinner, or swing by for one of our world famous pies!
Family-friendly chain serving homestyle American classics such as chicken-fried steak & pot pie.
Address and Contact Information
Address: 18601 E Hampden Ave, Aurora, CO 80013
Phone: (303) 627-1392
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Wayne Rumambi
Village Inn at 18601 E Hampden Ave in Aurora, CO, provided an extremely disappointing experience on Friday, November 28, 2025, around 2 PM, marked by poor service, unavailable menu items, and unacceptable food quality. This visit has led to the decision not to return.
Visit details
Upon arrival, there was no greeting or acknowledgment, even though a staff member with a clipboard was standing right in front, simply staring until addressed first, which set a negative tone right away. After being seated, the server dropped off menus but seemed rushed and impatient while taking the order, which discouraged any additional questions or add-on items.
Ordering and menu issues
Cod fish sandwiches were ordered, but the server later returned to say the item was not available, and when fish and chips were requested instead, it turned out there was no fish available at all that day. This suggests either poor communication about the items or inadequate management of inventory and menu availability.
Food quality concerns
When switching to an avocado-based entrée, the vegetables served with it were in very poor condition, and the fruit on the plate actually had mold on it. Serving molded fruit and bad produce is a serious food safety concern and indicates a lack of basic quality checks before plates leave the kitchen.
Payment and receipt issue
The bill was paid in cash, and the server said she would return with change but never came back and did not provide a receipt. Another female employee, who was friendly and helpful, eventually assisted with getting a receipt, but by then the experience had already reinforced a sense of neglect and poor service.
Overall impression
While this Village Inn location is listed as a standard family restaurant in Aurora, the combination of no greeting, rushed service, unavailable menu items, bad produce, molded fruit, and failure to promptly return with change makes this visit unacceptable. Based on this experience, this will be the last visit to this location, and it would be appropriate for the general manager or district manager to review staff training, food safety, and customer service practices immediately.
… moreVisit details
Upon arrival, there was no greeting or acknowledgment, even though a staff member with a clipboard was standing right in front, simply staring until addressed first, which set a negative tone right away. After being seated, the server dropped off menus but seemed rushed and impatient while taking the order, which discouraged any additional questions or add-on items.
Ordering and menu issues
Cod fish sandwiches were ordered, but the server later returned to say the item was not available, and when fish and chips were requested instead, it turned out there was no fish available at all that day. This suggests either poor communication about the items or inadequate management of inventory and menu availability.
Food quality concerns
When switching to an avocado-based entrée, the vegetables served with it were in very poor condition, and the fruit on the plate actually had mold on it. Serving molded fruit and bad produce is a serious food safety concern and indicates a lack of basic quality checks before plates leave the kitchen.
Payment and receipt issue
The bill was paid in cash, and the server said she would return with change but never came back and did not provide a receipt. Another female employee, who was friendly and helpful, eventually assisted with getting a receipt, but by then the experience had already reinforced a sense of neglect and poor service.
Overall impression
While this Village Inn location is listed as a standard family restaurant in Aurora, the combination of no greeting, rushed service, unavailable menu items, bad produce, molded fruit, and failure to promptly return with change makes this visit unacceptable. Based on this experience, this will be the last visit to this location, and it would be appropriate for the general manager or district manager to review staff training, food safety, and customer service practices immediately.
lena p
I am beyond frustrated with the order that I got from Village Inn. I ordered a double-decker sandwich with French fries and a Cobb salad through DoorDash, and what I received was completely unacceptable.
The sandwich bread was burnt, and the French fries were practically nonexistent. I counted maybe seven fries total, yet I was charged for a full order. The fries honestly looked like someone had already eaten most of them and sent the leftovers anyway.
The Cobb salad was a complete disaster and didn’t come anywhere close to what it’s supposed to be. It was missing chicken and eggs, the lettuce was old and wilted, and the tomatoes were spoiled. This was not just careless it was flat-out inedible. And that’s why one of the photos is my salad in the trash!!!!
To make matters worse, when I called the store and spoke with the assistant manager, he told me he “checked on my order” and that everything should have been included. That makes this even more insulting. If the order was actually checked, how did no one notice that the salad was missing major ingredients, made with old produce, and that the sandwich bread was burnt and the fries were barely there?
I am appalled at how far customer service and food quality have declined. We are paying more than ever for food, delivery fees, and service, yet somehow receiving burnt food, missing items, spoiled ingredients, and half portions is considered acceptable. This experience was beyond disappointing, and I will seriously think twice before ordering again.
… moreThe sandwich bread was burnt, and the French fries were practically nonexistent. I counted maybe seven fries total, yet I was charged for a full order. The fries honestly looked like someone had already eaten most of them and sent the leftovers anyway.
The Cobb salad was a complete disaster and didn’t come anywhere close to what it’s supposed to be. It was missing chicken and eggs, the lettuce was old and wilted, and the tomatoes were spoiled. This was not just careless it was flat-out inedible. And that’s why one of the photos is my salad in the trash!!!!
To make matters worse, when I called the store and spoke with the assistant manager, he told me he “checked on my order” and that everything should have been included. That makes this even more insulting. If the order was actually checked, how did no one notice that the salad was missing major ingredients, made with old produce, and that the sandwich bread was burnt and the fries were barely there?
I am appalled at how far customer service and food quality have declined. We are paying more than ever for food, delivery fees, and service, yet somehow receiving burnt food, missing items, spoiled ingredients, and half portions is considered acceptable. This experience was beyond disappointing, and I will seriously think twice before ordering again.
Roberta Cloke
WOW! What a great experience! Every team member busted their bootie! It was very busy! But food came out hot and quick! Our server Mayan was superb and the manager Kelly was great. Well run show! Friendly atmosphere as well. The building inside is clean and beautiful!
… moreLucas Schimmel
Our server brought out our entrees first while extra items were still being made, which was great! The top pancake wasn’t hard from sitting under the heat lamp, and the rest of the food was wonderful. Really appreciate the service and attention to detail.
… moreJasmine Townsend
What a great new experience! The food was amazing! The service was top tier. New school with an old town feel. Tina was our waitress and she was phenomenal! We were celebrating my child’s birthday for brunch and she went above and beyond to exceed our expectations! We will most certainly be back! Thank you Tina (with the pretty smile) for making our experience so memorable! My child thought you were so nice. We look forward to coming back. We love our neighborhood village inn.
… moreNerissa Mitchell
JOHNNY IS THE BEST SERVER I’VE EVER HAD!!! The entire staff was so kind! From the moment we walked in, we were treated like old friends. In a world where kindness seems like it often doesn’t exist, it felt so good to walk into the restaurant. The food was great too. I’ve been coming here for many years, and I’ll always come back. Kudos to the staff, you all are doing an incredible job! Thank you for a beautiful experience!
… moreVincent Velasquez
Went to VI for a late lunch early dinner. Restaurant was clean, host sat us immediately at a booth at our request. Our server Mayan was the best. Very attentive and kept checking in on us. The manager Jordan was also Fantastic, she checked in on us and delivered our food. What a great experience and food was delicious!!! Thank you Village Inn!!!
… moreDuane Wyatt
They have renovated the interior of this location. It’s definitely a cleaner look.
I grew up with Village Inn. My parents used to open new stores for corporate back in the late 70’s, so I got spoiled because everything was made fresh and the service back then was excellent! My dad would train waitstaff to inspect plates of food before serving to make sure it was accurate, presentable, and HOT! If it wasn’t, they were tasked with putting in a reorder and immediately explain to the customer about the delay.
Those days are long gone and I am sorry to say, this new generation just doesn’t operate like that. If the waitstaff gets a plate with cold, burnt bacon, they simply bring it to the table.
This particular location definitely does better than most, but I dare say it’s not consistent.
I give it high marks as compared to other locations that we have been in where it seems nobody cares!
If today’s visit were the “norm”, I would have rated 5 stars. Breakfast was great. My wife had pancakes that were good and hot. I had my go to which is what I consider to be one if the best club sandwiches in Colorado when it’s done correctly! More often than not, the bread is burnt and cold.
… moreI grew up with Village Inn. My parents used to open new stores for corporate back in the late 70’s, so I got spoiled because everything was made fresh and the service back then was excellent! My dad would train waitstaff to inspect plates of food before serving to make sure it was accurate, presentable, and HOT! If it wasn’t, they were tasked with putting in a reorder and immediately explain to the customer about the delay.
Those days are long gone and I am sorry to say, this new generation just doesn’t operate like that. If the waitstaff gets a plate with cold, burnt bacon, they simply bring it to the table.
This particular location definitely does better than most, but I dare say it’s not consistent.
I give it high marks as compared to other locations that we have been in where it seems nobody cares!
If today’s visit were the “norm”, I would have rated 5 stars. Breakfast was great. My wife had pancakes that were good and hot. I had my go to which is what I consider to be one if the best club sandwiches in Colorado when it’s done correctly! More often than not, the bread is burnt and cold.
Michael Barnopoulos
Welcome to the list of restaurants I have decided to boycott. I walked in with my son for some late lunch. There was one other customer in the entire store. I have a specific spot that I like to sit at. East side front window as I am a gazer. I was told that section was not open as there was only one server. I am a very generous tipper. Im pretty sure the waiter or waitress would have appreciated a $20.00 tip as I always do. A tall female dressed in all black refused to sit me where i was wanting to sit. Coupled with the inflation Village Inn has decided to join in on I will not be returning. A slice of pecan pie is priced at 5.95. I can get an entire pie for that price at Walmart. I have been enjoying that location for 20+ years. There is too much competition for restaurant managers to be turning customers away due to seating requests being denied. See ya Village Inn.
… moreAshley Keys
In my opinion this location was not for me. The atmosphere is to corporate. The menu has no flexibility as far as substitutions. The service was just okay. I prefer the homly feeling that some of the other locations have and this one just does not match them.
… more