Mostly Insane
We went here to grab dinner , bought a veggie bowl and a chicken bowl. Overall good experience but the wait and queue is too long. There were only two people working at the counter and they were not able to keep up with the crowd.
… moreCristina Cordle
Odessa has the worst Chipotle I’ve ever been too and it makes me so sad. They were out of brown rice. Grilled veggies. Steak. Serving area was a disaster, food everywhere, everything/one was chaotic. Chips were stale not seasoned. Seating area was dingy. place was well staffed but nobody had direction and staff had deer in the headlights look. I sure hope they can turn it around. Such a great location. Sucks the quality is so very bad.
… moreAndrew Kramer
Go here multiple time a week when in Odessa. Over the last year it’s been going down hill. Long waits. Inconsistent food.
Today got my online order wrong. Drove back and had them remake it. (I shook it up and couldn’t remove the sour cream after than. My fault I guess). Got back to the hotel the second time and it’s missing the veggies. I guess they were out.
Disappointed and hungry.
… moreCarmen Vela
One of my main reasons to go to Chipotle is their delicious cilantro and lime rice!! The rice should not have a dough texture, but it should have a firm and loose grains, as it used. I have ordered four bowls to go and all of them had a massive or sticky texture and that famous flavors of cilantro -lime- was not there, very disappointed experience!!
… moreCaspian
Last week i tried ordering takeout and when i received my order I was missing multiple items. I went back and the lady with long black hair that was working the togo area was not only rude but made my order wrong again. I said never mind and got a refund. Today i went back to try again with takeout. My burrito was unwrapped and all over the bag and my other item was missing multiple things. I went back and wasn’t surprised it was the same lady working the togo area that made my order wrong and threw my burrito in the bag without wrapping it. I went inside to get my order remade and it wrong again, sloppy and portions so small that it’s ridiculous. I just took my food home because I was over it. I am beyond annoyed to be paying such high prices for poor quality, bad customer service and small portions.
… moreEnrique Miranda
This is a first.. The place was understaffed. The hot table display was all a mess and dirty.. They were out of grilled proteins and the ones that were available were dry and out of temperature. The staff showed to be overwhelmed and not an attitude that they wanted to be there. It was 7:30 p.m. on a Saturday. The eating areas were dirty and unclean. Trash cans inside and outside completely full. I’m quite surprised to see this establishment to be so out of order and so unclean.
… moreisaac diaz
I had to delete a previous 5-star review due to the complete shift in quality and service of this location. What was once friendly, inviting staff, became bitter. Always out of protein. On March 10, 2025, I ordered a Chipotle Honey Chicken bowl via the app. I waited about 5 minutes to even be acknowledged by the mobile line employee. I finally got my food, opened the bowl, took a couple bites, and bit into a staple. I do NOT use staples at my home or workplace (fully digital), let alone near my food. I contacted Chipotle on their website, and have gotten no response or reparations. Sad to see.
… moreDane Nagel
The counter where I ordered my food was very dirty, nasty looking. Book that Mr. Pibb and Coke was very flat it needed attention. Place inside is disgusting tables. Dirty floors dirty. Everything dirty. Trash everywhere. I won’t be going back when I work here.
… morebryanna boyce
So, I had an Uber order to pick up from this place just a few minutes ago. I get there and after waiting for 10 minutes, get told that someone might have stolen the order, that they will talk with their manager, and then proceed to be completely ignored for the remainder of being in there until I got fed up waiting and left after canceling the order. This is not the first time this has happened to me at this place either. The workers really need to pay attention to who is grabbing what order. Something needs to be done so that things like this do not keep on happening. This is messing with my money and income to be able to feed my family. That is now money that I am out of to take care of my family.
… moreManjeet singh Virk
First time I come to this location and the facility is super dirty tables are dirty floors are dirty no one cleans or restocks the straws forks etc they have long lines to order and only one person is serving and their is no help from other team member towards that person trying his best to put the line down (a white guy not sure of his name)
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