

Discover bold flavors and fresh ingredients at Panda Express in Portland. Located at 1462 Ne 122nd Ave. our restaurant offers a delicious array of Chinese-inspired dishes, from our famous Orange Chicken to savory Beijing Beef. Whether you’re dining in, taking out, or ordering delivery, our friendly staff is dedicated to providing a delightful experience. Join us for lunch or dinner and enjoy a taste of our Asian-inspired cuisine that’s wok-tossed to perfection. Visit Panda Express today and savor the flavors of tradition and innovation in every bite.
Fast-food chain for Chinese standards, including some health-conscious options.
Address and Contact Information
Address: 1462 NE 122nd Ave, Portland, OR 97230
Phone: (503) 254-9988
Website: https://www.pandaexpress.com/locations/or/portland/2099
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Reviews
I am writing to report a deeply frustrating and unacceptable experience I had with a Panda Express location last night. I placed an order through DoorDash totaling approximately $40. Over the course of the night, three different DoorDash drivers went to pick up my order and each one canceled after arriving at the restaurant. This already put me and my family in a difficult position, as we were waiting for dinner.
After the third cancellation, I called the restaurant to check on my order and was told by the manager that she could not locate it, even after I provided the confirmation number. At this point, I decided to drive to the location myself.
When I arrived, a young cashier was confused at first but eventually found my order sitting on the counter. The food was noticeably cold. I politely asked if it could be remade. Before he could assist me, the manager came over and questioned my name and the order name. I explained I was frustrated because my kids were hungry, multiple drivers had canceled, and I had already received conflicting information on the phone.
Instead of helping resolve the issue, the manager accused me of being rude, refused to remake the food, and stated she would not work with me. She offered no solution at all, and eventually ignored me completely. I left the store without my order, even more upset.
Shortly after, DoorDash informed me that they never canceled my order. A fourth driver later attempted to pick it up and was told by the restaurant that I had come in and canceled it myself, which is entirely false. This caused even further delays and confusion. In the end, neither my children, my partner, nor I ate dinner that night.
From a customer standpoint, this was the worst experience I have ever had with Panda Express or DoorDash. I felt dismissed, disrespected, and misled. I believe my family and I deserve not only an apology but also appropriate compensation for the time, money, and stress this situation caused.
Thank you for taking the time to review this. I hope steps are taken to ensure no other customer has to go through this kind of experience.
Sincerely,
Eric
Order number:
39381712510468099
I had a very bad experience with my order at Panda. My order took more than 20 minutes, and one of the staff members did not help me at all. I waited for assistance, but no one helped me until I was forced to cancel my order. This was very disappointing and unprofessional. I hope this issue can be addressed so it does not happen again.bad service I regret