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There’s a Burger King® restaurant near you at 410 Pearl Street, N.W.. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in GRAND RAPIDS, MI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful…
Well-known fast-food chain serving grilled burgers, fries & shakes.
Hours
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
Address and Contact Information
Address: 410 Pearl St NW N.W, Grand Rapids, MI 49504
Phone: (616) 742-5753
Website: https://burgerking.com/store-locator/store/5409
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Marina Robinson
Absolutely ridiculous!
After a long day of work you just want some mozzarella sticks and they are a mess/ don’t even have cheese in them cause it’s all over the container
… moreAfter a long day of work you just want some mozzarella sticks and they are a mess/ don’t even have cheese in them cause it’s all over the container
Rob VanSuilichem
Just the last straw! We never seem to “Have it our way”.
I live nearby and my wife and I have had nothing but bad experiences here. Slow, often rude service. The longest waits and our orders are simple, but they seem to always get them wrong, or bring it out cold.
Tonight I told my my wife, “let’s stop in, we’ll give them one more chance”. Sure enough, we sat waiting on the side for 15 minutes, then we finally got our food and it was disgustingly cold.
So here I am, putting their crap food in the oven to make it tolerable! (See Photo.)
Gross, Never Again!
… moreI live nearby and my wife and I have had nothing but bad experiences here. Slow, often rude service. The longest waits and our orders are simple, but they seem to always get them wrong, or bring it out cold.
Tonight I told my my wife, “let’s stop in, we’ll give them one more chance”. Sure enough, we sat waiting on the side for 15 minutes, then we finally got our food and it was disgustingly cold.
So here I am, putting their crap food in the oven to make it tolerable! (See Photo.)
Gross, Never Again!
RENE L.
Hadn’t been here in a long time but as soon as I saw the SAME manager from the 6-4 visit I began recording in case I needed to share with customer service. Although I HIGHLY doubt they even care. And as usual even arriving 9 minutes after they received the order the delivery order was not ready. And not only that I could see the bag with the name sitting on the pass thru counter. I waited about 4 minutes before even being helped. Then she decided to finish it putting the fries in the bag with the obviously what were cold burgers now. So that immediately kills the we wait so the food doesn’t get cold lie. Also these managers will LIE to you and say they go in order they don’t. And it’s obvious they lie BECAUSE AGAIN YOU CAN SEE THE ORDER SCREENS. The left drive thru screen had 6 orders on it and the lobby one had 4 when I arrived. And when I left the drive thru had 1 and lobby screen had the one order for the guy in line before me. And AGAIN I watched her bag and serve 3 orders on the lobby screen AFTER the order I was there for. And she bagged 3 of the orders from the drive thru screen as well. But again we know drive thru orders are the all important speed numbers. All told from them receiving the order to me receiving it 14 minutes. I can definitely understand being busy but that amount of time for 2 burgers and a fry? And she’s of the mindset that my time or fast service the customer who ordered food are way less important (which was obvious from the food sitting there for almost 5 minutes getting cold) than some one who ordered in the restaurant or drive thru. But this is the typical terrible service from this location and most of the other locations in town. (Although I have yet to try the reopened Plainfield location) Which is why I haven’t personally ordered from this location in over 3 years. I will drive 10 miles out of my way to 44th or Alpine if my s.o. or I crave a whopper. And the new owner who purchased the local chain and reopened several of these restaurants obviously cares LESS than the previous owner. Because their ratings are still terrible and nothing is improving.
6-4-25 New AWFUL customer service here. Arrived 5 minutes AFTER receiving the order. I waited patiently in line while 2 people ordered ahead of me. Told the staff member which delivery order I was there for. Then she got the food for the person who was waiting for their order which I understood. But then she got the food for BOTH people who had ORDERED AFTER I ARRIVED and I was waiting in line. EVEN THOUGH THE RECEIPT FOR MY ORDER WAS THE FIRST IN LINE. I DIDN’T RECEIVE THE FOOD UNTIL 15 MINUTES AFTER I RECEIVED THE ORDER AND 10 MINUTES AFTER I ARRIVED. And when I asked her about it she literally told me it was because THOSE PEOPLE WERE PHYSICALLY HERE WHICH MEANT SHE DIDN’T CONSIDER ME OR THE PERSON I WAS DELIVERING TO WAS A VALID CUSTOMER. AND SHE WAS A MANAGER. She attempted to use the kitchen had to cook the food which was a lie because I saw the food sitting in the warmer. And then the were understaffed excuse even THOUGH SHE LITERALLY SKIPPED MY ORDER WHICH SHOULD HAVE BEEN THE FIRST ORDER BAGGED. Then she tried to say she had good customer service and I’d be wasting my time to contact the corporate customer service or leave this review on Google. Well we’ll see about that. Though I know the owner doesn’t care how terrible his restaurants are. Which is probably why 3 or 4 of his locations got closed PERMANENTLY! As is proved by NOTHING EVER getting corrected. And you know it’s a HORRIBLE customer service experience when you think to yourself this is worse than McDonald’s or Taco Bell.
… more6-4-25 New AWFUL customer service here. Arrived 5 minutes AFTER receiving the order. I waited patiently in line while 2 people ordered ahead of me. Told the staff member which delivery order I was there for. Then she got the food for the person who was waiting for their order which I understood. But then she got the food for BOTH people who had ORDERED AFTER I ARRIVED and I was waiting in line. EVEN THOUGH THE RECEIPT FOR MY ORDER WAS THE FIRST IN LINE. I DIDN’T RECEIVE THE FOOD UNTIL 15 MINUTES AFTER I RECEIVED THE ORDER AND 10 MINUTES AFTER I ARRIVED. And when I asked her about it she literally told me it was because THOSE PEOPLE WERE PHYSICALLY HERE WHICH MEANT SHE DIDN’T CONSIDER ME OR THE PERSON I WAS DELIVERING TO WAS A VALID CUSTOMER. AND SHE WAS A MANAGER. She attempted to use the kitchen had to cook the food which was a lie because I saw the food sitting in the warmer. And then the were understaffed excuse even THOUGH SHE LITERALLY SKIPPED MY ORDER WHICH SHOULD HAVE BEEN THE FIRST ORDER BAGGED. Then she tried to say she had good customer service and I’d be wasting my time to contact the corporate customer service or leave this review on Google. Well we’ll see about that. Though I know the owner doesn’t care how terrible his restaurants are. Which is probably why 3 or 4 of his locations got closed PERMANENTLY! As is proved by NOTHING EVER getting corrected. And you know it’s a HORRIBLE customer service experience when you think to yourself this is worse than McDonald’s or Taco Bell.
Leah Metivier-Kearney
There aren’t many Burger King’s left in the area but this has been the most pleasant to visit. I went in for lunch today around 12:45 and things were busy but running smoothly. The counter staff were incredibly friendly. All facilities were clean and tidy, including the bathrooms – that’s saying something for being next to a college campus.
… moreJana Connors
Overall the food and service is what you would expect going to a Burger King. However, this deserves 1 star for the parking. We went late at night and in the dark the parking signs are not clear. We did not see the pay to park signs, and were fined $59 for each vehicle. We had 4 vehicles, so we were fined nearly $240. We will not be going to this Burger King again. It is outrageous. It’s very unfortunate that this kind of policy is happening.
… moreAlicia Flockhart
Yesenia was apparently the manager who was very rude and disrespectful. I asked questions about the parking and she told everyone to ignore my friend and I. We were very nice and only curious about their policies and she rolled her eyes and said that the rules are “common sense”. I have worked in fast food as a manager and I have NEVER experienced service like this. I usually go to this Burger King but I will never be returning that’s for sure.
… moreChristine Felver
Sat in the drive through 15 min waiting for food. Employee asked three different times what we ordered and they still got it wrong. Ordered no lettuce no onion extra mayo as it states on the receipt and the grill slip and still got it wrong. Will not be going back.
… moreTyler Dickerson
Went through the drive thru, the person handling the orders had no idea about my order, asked me to pull aside, and seemingly forgot I was there, serving multiple cars behind me. Waited about 20 minutes before I gave up and left. Shit service
… moreAndrew Mendez
I came here after work and ordered my food, and sat down at home super frustrated, as i opened my bag I could smell a burnt aroma. I looked at my bun and it is BURNT! I was so frustrated I had to leave a review. Always check your food! Don’t serve anything YOU wouldn’t eat Burger King!
… moreLenon Davies
The staff are quick and efficient, it’s also a Greyhound stop so they deal with A LOT of extra traffic, located in the heart of downtown.
… more