Financial Clinic
Extremely Disappointed – Found Hair in My Food & Poor Hygiene Standards.
I went to the Chipotle in Ocoee with my family of four, expecting a normal meal, but what we got instead was absolutely disgusting. We found a long hair in the food, and when I looked around, I noticed that most of the staff weren’t even wearing proper hair coverings. It was clear that hygiene is not being taken seriously at this location.
What made it even worse was how the situation was handled. The manager didn’t apologize at all. No concern, no accountability just a casual, “I can make you another plate,” as if this wasn’t a serious health issue. That’s not just disappointing, it’s unacceptable.
We didn’t come here for free food or a do-over. We came for a clean, safe meal for our family, and we left disgusted and angry. Chipotle needs to do better, especially when it comes to basic food safety and customer service.
Until I see some clear changes at this location—like staff wearing proper hairnets and managers who actually care. I won’t be returning, and I wouldn’t recommend this location to anyone.
… morePaolo Cogliati
They really need to clean the place up. The glass above the food was full of mold. The ingredient line was a hot mess with meat and veg all over it. They get my order wrong on DoorDash 80% of the times so if I go I only pick up now. Even while there they forget things : side pita, guac etc.
To be honest I don’t think it’s the workers fault, they get slammed due to there not being many chipotles in the area. They are totally understaffed. Whoever is managing this location should do their job and prioritize sanitation and adequate hands on deck.
There were no forks. No spoons. No knifes. No napkins. Trash overflowed. Line cook told staff they literally have no chicken in the back so they are totally out of chicken (on a Thursday at 8pm means they got no chicken the next day too). It’s just so badly managed I’m shocked someone is getting paid to do so.
… moreCarl Satterwhite
Came into this location last night and it was just absolutely disgusting. From the second I walked in the door the dining room almost every table had crap all over it, and almost empty (people wise), food all over the floor. Clearly not periodically cleaning the dining room ever. Walked up to the counter, stood there looking around for a couple minutes waiting for the guy in front of me, and turned around and walked out. That kitchen, the line where they assemble the food, was absolutely just filthy. And this was not from just being busy, this is just not giving a shit. The walls, the hood area, everything, just filthy. The glass, food everywhere, all of it.
No pride in workmanship, absolute disgrace. Will never spend my money there ever again.
Should fire everyone in there, start with the owner.
… moreDANNY “#CHEFLIFE” OTERO
Chipotle!!! What’s happening??? Empty business looking like this, it is very sad. Food served cold. Who is managing?
… morePam Allen
2/21/26. I love Chipotle. I have been coming to the Ocoee Fl West Colonial Drive location for many years. Management needs to do better. Within the last 2 months the rice has been crunchy (undercooked) or mushy. Also they barely gave me any pork meat in the Bowl.
… moreDrew H
My children went to order dinner and they basically received a rice bowl. They ordered chicken and the person in front of them order the exact same thing and their bowl was full of chicken. When my children brought their food home to eat it you could count the little chicken they received. The line server was rude to them as well and rushing. I tried to call right away and the next day no one ever answers the phone. My kids need to have their bowls remade for that price.
… moreVeronica Dejean
Been there so many times because I work across the street. When the rice is not under cooked, it’s salty, overcooked, or sour. Y’all need to do better. They can only feed birds with they rice.
… moreBrooke Crespo Leonard
5:30 on Thurs. Haven’t been in a long while and now I remember why… service was so slow. One line cook, one making orders, one working register and staring at the one making food like he doesn’t know how to help him finish bowls to kill the line. An extra food prepper finallu showed up after we were half done eating. Part of wait was for white rice replacement. Get up there, only protein is chicken or scrapings of dry barbacoa and scrapings of carnitas. New meat had just been started so nowhere near ready. No brown rice either. If you’re missing the majority of your menu, you could put up a sign out of courtesy. 2 people left because they had little to no options after standing in line for 10min.
… moreAndia Schehera
Service was mediocre. After waiting for almost ten minutes to be acknowledged, i ordered tacos and watched as one server slung my food down the line and the other missed the mark with my sour cream. If i wasn’t so hungry, i would have made them remake it. This is what it looked like.
… moreDale New
I literally walked in here saying out loud “please don’t piss me off today Chipotle” and I went in and there was absolutely nothing to order. And I mean that wholeheartedly… They had some beans. And they had some chorizo. The guy behind the counter said “I’m sorry bro I don’t got nothing here” I said what time do you close. And he said “we close in about an hour. It’s just been a really rough day” like I’m so confused what do you mean it’s been a rough day. You’re a Chipotle do you not make food. What the hell are we talking about here… He told me that was one further down and I told him I specifically passed that one for this one because that one has 2.7 Stars
I’m absolutely done with Chipotle
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