Robert
So based of the other reviews and no ownership reply’s. I doubt they will see this but this restaurant is in desperate need of new leader ship. I love Wendy’s and this one is closest to my work but avoid and drive out of my way cause it’s so poorly ran. I come by every few months to see if it improves. Went by today. Not only has it not improved, seems as it’s got worse. Or I caught them on a really bad. I was behind the car at the speaker. I sat in one spot for over 10 minutes, before I finally moved one spot to the speaker. But while I heard the car in front of me ordering and they were told they were out of tomatoes and something else. Couldn’t hear the other things they were out of.
So i go to order and and basically don’t have any sauce for nuggets. Then tried to order one of the fusion frosty in vanilla. Was told they only have chocolate frosty’s. So I left the line and parked to see where I was gonna find to eat. I sat there for about 15 minutes. The same car that was in front of me still hasn’t received there food. After a total of a half an hour.
Look I understand. People call into work. Delivery orders are messed up. But this isn’t an isolated incident. Everything starts with the store manager. And obviously he or she is in over there head.
… moreTammy Jacobs
They NEVER have BBQ sauce, they use to have the best nuggets now they taste like they been under a heating lamp for 10 hours. They never have potatoes so no baked potatoes. They only take mobile orders after 10pm, but what sucks I ordered a cheese baked potatoe twice & both times no potatoes AGAIN on top of it none of the night mangers know how to refund your money when you order through the app they tell you they will put your name in the “BOOK” & they don’t so AGAIN wasted time wasted gas.
… moreAshlee Fabel
i ordered pick up around 5:45 on a friday. get to wendys around 6:10, sit in the drive thru for 10 minutes and never get acknowledged. go inside, workers are walking around talking on phones (including the drive thru worker). stood around for ~10 more minutes before finally being acknowledged. i ordered 3 bacon biggie bags (burger/nuggets/fries) with the only difference being one had mayo and two had tomatoes – i was completely missing one burger and the other two were not right. i was missing nuggets. called, complained to a manager. get back to wendys only to wait 10 more minutes before finally the manager looked at me (& got snippy when i said i called). it should not take an hour or more to get fast food.
… moreBrittny Sharpe
Never seems to have food ready when there’s no other cars/customers in sight. 3rd week in a row ive come up here yet the 1 thing I expect to be able to get is “out for the night” EVERY TIME.
… moree
The food is fine, but each time I order I always have some sort of issue. Normally its whatever, but its been consistent with this restaurant of getting partial orders. I understand mistakes happens but when it begins becoming a trend, that’s a issue for me.
… moreconnor yuastella
if i could give 0 stars i would. this place is an absolute joke. i door dashed to this location last night and not only did they have the lobby LOCKED where no one could get in (during regular lobby hours) but then had the drive thru at a stand still with 5+ cars in it at all times. we sat in the drive thru (what other choice did we have) for 10 minutes! and it didnt move. i saw an employee wiping tables in the lobby so i went to the door and knocked to try to let them know ive got a door dash order (at this point we had been there for at least 15 minutes), and the girl wiping tables looked directly at me and then turned back around like she didn’t even see me. so i get back in the car (drive thru still hasn’t moved btw) and wait another 10 minutes to finally get to the window. when we get to the window the person at the window is rude, says she’ll “be right back” and continues to ignore us, another 5 minutes go by we honk our horn, they again ignore us. i ended up having to cancel the order i had and leave. so not only did i waste like 30 minutes at this place but also lost out on money. note that at least 8 people were working and at least 7 of them were standing around doing NOTHING. rude, inconsiderate, and lazy are the only words that come to mind. fellow door dashers, DO NOT accept orders from here.
… moreCrystal Polevchak
Love the breakfast burrito
Rhonda was amazing on Mudd lane! She was kind and got us our food quickly as well.
I have heard though this location will randomly close it’s lobby and the drive thru will do door dash pick ups only. Which is weird.
… moreEric Moore
Don’t order on the app because if you get there and they are out of it (which is all the time) nothing will get resolved. They tell you at the location to reach Wendy’s corporate and then they forward it back to the location which never reaches out. Food quality has gone down and they can’t seem to get your order correct. Unsure what is causing this but clearly if corporate can’t even get them to respond to customers then the owners clearly don’t care.
… moreMaurice Jackson
Had me sitting in dive thru line for 20min just to tell me they were out of everything. Instead of telling me that from the start and not wait for nothing….they did this with every car in the line so everyone had to wait
… moreMallorie Spears
Last night, we drove all the way to this location to purchase Frostys, only to be told at the window that they were out, so we left. Tonight, we called ahead to confirm availability and were informed that the store stops taking orders at 1:30 AM. We arrived at 12:30 AM, but the employee at the window rudely told us she was only accepting DoorDash orders.
I am extremely frustrated, as we called specifically to avoid being denied service a second time. The posted closing time is 2:00 AM, so this situation feels unacceptable and unprofessional. I believe this issue should be addressed, as the employee’s conduct and inconsistency in service are concerning.
… more