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Shake’s Frozen Custard is a popular dessert shop in Destin, known for its delicious frozen custard, concretes, and other sweet treats. It’s a great place to cool off after a hot day at the beach or to satisfy your sweet tooth at any time. Highlights: Frozen Custard: Shake’s Frozen Custard is made fresh daily using high-quality ingredients. It’s known for being rich, creamy, and flavorful. Concretes: These thick and indulgent treats blend frozen custard with your choice of mix-ins, such as candy, fruit, or nuts. Other Treats: Besides frozen custard and concrete, Shake’s also offers shakes, sundaes, and floats. Drive-Thru: There is a drive-thru available for your convenience.
Address and Contact Information
Address: 1065 US-98 E, Destin, FL 32541
Phone: (850) 269-1111
Website: http://shakesholdingcompany.com/
Menu Photos
Order and Reservations
Order: Order online
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Shake’s Frozen Custard Ice Cream Shop – Destin Florida
Shake’s Frozen Custard in Destin, Florida. Ice cream shop restaurants located at 1065 US-98, Destin, FL 32541. Read reviews and contact today!
Order Shake’s Frozen Custard – Destin – DoorDash
Get delivery or takeout from Shake’s Frozen Custard at 1065 U.S. 98 in Destin. Order online and track your order live. No delivery fee on your first order!
Shakes Frozen Custard – World’s Best Frozen Dessert!
Shake’s Frozen Custard is always made on-site using the highest quality most exclusive ingredients attainable and scooped fresh for you at the peak of flavor …
Product
Reviews
AdvocateGwen Brown (Advocate2022NAL)
I appreciated the associate who took our order with a smile. The one who delivered our order had a wonderful smile as well.
I was very disappointed for a traveler wanting to taste a delicious Chicago Hotdog. It was not cooked well and it had a topping that I specifically requested not to have. They were not busy so I was not sure why that happened. My receipt even had, no mustard.
The drink and chips were the only enjoyable part of our meal. We spent $23.00 for two combos. I was looking forward to enjoyment and unfortunately, I was disappointed.
… moreI was very disappointed for a traveler wanting to taste a delicious Chicago Hotdog. It was not cooked well and it had a topping that I specifically requested not to have. They were not busy so I was not sure why that happened. My receipt even had, no mustard.
The drink and chips were the only enjoyable part of our meal. We spent $23.00 for two combos. I was looking forward to enjoyment and unfortunately, I was disappointed.
Apple Sauce
Nasty, don’t waste your money!
Response to owner:
Hello,
I’m responding to your reply to my review. The comment about reviewing my public profile and suggesting dissatisfaction is a “common theme” was unnecessary and unprofessional. My review was based solely on my experience at your establishment, not my history elsewhere.
When I realized there was an issue with the product, I was already driving away and did not feel it was worth returning. Based on that experience, I chose not to come back. I did not ask for a refund or for the issue to be corrected, I simply shared my opinion.
The statement that your “hands were tied” also felt misplaced, as I never claimed your staff was unable to fix the issue. Google reviews exist to allow customers to share honest feedback, whether positive or negative, and this review reflects mine. I will not be returning.
Response to owner 2:
Thank you for the follow-up. Reviews are meant to reflect a customer’s personal experience, which is exactly what mine does. I’m not obligated to remain on-site or return to a business to validate my opinion, nor is that a requirement for leaving an honest review.
Commenting on my public profile rather than addressing the substance of my experience is what I found unprofessional. Feedback that is positive or negative should be used for improvement, not deflection.
I stand by my review and consider the matter closed. I agree that we’ve reached a resolution that works for everyone. I will not be returning or spending my money at your establishment again due to the quality of your products and the unprofessional, rude response to my feedback.
Response to owner 3:
After reading additional reviews from other dissatisfied customers, I find it concerning how differently those individuals were addressed compared to the response I received. This inconsistency further reinforces my impression of unprofessionalism.
For example, your response to Jon was notably different in tone and accountability. Based on both that response and my personal experience at your establishment, I perceived what appeared to be unequal treatment, which raised concerns for me.
I hope you take the opportunity to reflect on this feedback and strive to treat all customers equally and with respect.
Best regards,
Apple
… moreResponse to owner:
Hello,
I’m responding to your reply to my review. The comment about reviewing my public profile and suggesting dissatisfaction is a “common theme” was unnecessary and unprofessional. My review was based solely on my experience at your establishment, not my history elsewhere.
When I realized there was an issue with the product, I was already driving away and did not feel it was worth returning. Based on that experience, I chose not to come back. I did not ask for a refund or for the issue to be corrected, I simply shared my opinion.
The statement that your “hands were tied” also felt misplaced, as I never claimed your staff was unable to fix the issue. Google reviews exist to allow customers to share honest feedback, whether positive or negative, and this review reflects mine. I will not be returning.
Response to owner 2:
Thank you for the follow-up. Reviews are meant to reflect a customer’s personal experience, which is exactly what mine does. I’m not obligated to remain on-site or return to a business to validate my opinion, nor is that a requirement for leaving an honest review.
Commenting on my public profile rather than addressing the substance of my experience is what I found unprofessional. Feedback that is positive or negative should be used for improvement, not deflection.
I stand by my review and consider the matter closed. I agree that we’ve reached a resolution that works for everyone. I will not be returning or spending my money at your establishment again due to the quality of your products and the unprofessional, rude response to my feedback.
Response to owner 3:
After reading additional reviews from other dissatisfied customers, I find it concerning how differently those individuals were addressed compared to the response I received. This inconsistency further reinforces my impression of unprofessionalism.
For example, your response to Jon was notably different in tone and accountability. Based on both that response and my personal experience at your establishment, I perceived what appeared to be unequal treatment, which raised concerns for me.
I hope you take the opportunity to reflect on this feedback and strive to treat all customers equally and with respect.
Best regards,
Apple
Q
Always worth the drive out from Navarre for this. The custard flavors are amazing and they are willing to make whatever you want. On top of that the employees are so nice! Highly recommend!
… moreKahlea S
I was excited to try this dessert shop because the menu items looked wonderful, but the experience was disappointing. When I ordered, the lady assisting me was unfriendly and lacked proper customer service. I also found it strange that she didn’t offer the smallest size, so I ended up ordering the next size up. The concrete wasn’t horrible, but it was very grainy and lacked flavor. Despite the dessert being underwhelming, the lack of customer service was the most disappointing part. As a polite, paying customer—especially at these prices—I expected better. Destin has many other dessert options, and I would likely try those before returning.
… moreMichael Zarate
Came here around 9pm, there wasnt really a wait at all ordered a drink and a Sunday very pleased the custard was very flavorful and the workers were very nice and they had my order out fast, I was also very pleased with the amount of toppings and how fresh it all tasted will most definitely be back again the price all makes sense with the current economy well worth it.
… moreMatthew Grant
Came today to service their lawn and decided to stop in and grab a shake. Amazing customer service & even better quality ice cream. As a local, I highly recommend stopping through if you’re ever in the Destin area. 2/19/26
… moreEmily Ruble
Bad price for product — ordered a strawberry shortcake concrete mixer for $11 and only the top third had any toppings in it. The bottom two thirds consisted only of vanilla ice cream. The service was good and the top third of the mixer was great but disappointed in the mixer overall.
… moreDan T
Such a fun and cool spot for desserts! We had the Leroy Brown concrete, came with fudge brownie pieces and peanut butter. So dang good! It’s their signature bestselling concrete. Customer service is fantastic and very friendly!
… moreKen Douglas
Would like to give 5 stars but we have been trying to go there all week. Web site and signs in front say they are open. This is not true. Please correct signs
… moreGreg Buck
Fun, well run custard shop. The staff is super friendly and helpful. And the custard is delicious. Many, many toppings are guaranteed to get you the right combination to suit your personal taste. And the Red Hot Chicago Dogs in the same spot live up to their roadside billing of Destin’s Best Hot Dogs. Big, juicy hot dogs with great flavor, topped with really tasty chili and cheese (if you get the chili-cheese dog, like I did). I’d go back there in a heartbeat.
… more