Dawn Smith
Ordered ahead via the app. When I finally got to the window, I gave my name and person working the window went over and checked my order, which was sitting next to the fry station. The lady put the onion rings in my bag and then I watched as a different employee reached into my bag, took out the apple pie, and placed it on a “dine in” tray.
I was asked to pull forward, around to the handicapped parking space, because “we are waiting on your apple pie.” Really?
So …. my food, that has now been sitting there for 5 minutes, needs to sit there longer while I pull forward and wait? After a few minutes, I went inside and asked them to remake my onion rings, because they were definitely cold now. Then I went back to my car and waited another 5 minutes.
The chicken tenders in the kids meal – cold.
The apple slices in the kids meal – warm/browning.
My Whattaburger – filled with wilting, warm, disgusting lettuce.
All because a dine in customer, who was ALREADY gonna sit down for a few minutes anyway, was given my apple pie.
Paying just shy of $20 for 2 meals that were left sitting on a counter to get cold/warm is INSANE.
Wont happen again. Wont come back to this location.
… moreElisabeth Wilson
This is the most ridiculous place and employees are rude and nasty. I got here in line at 10:50 am cars got in behind me the line didn’t move I don’t to speaker which I was one car away from for over 10 minutes it was 11:02 I ordered my breakfast which the lady was rude and yelled it’s past 11 I said I have been waiting in this line since 10:50 she said well what do you want I said my breakfast she then stated not my problem what are you ordering for lunch I said I don’t want lunch and there is no way to get out of this line. It is now 11:14 and I am still stuck because they can’t get orders out and there is still 4 cars ahead of me . So now I have wasted my whole break plus am now going to be late because they are so incompetent. I have never seen a ruder place in my life. I am now beyond late. My whole Break has been wasted and I am now 10 minutes late. No drive thru should take 35 minutes to get from speaker to drive up to get nothing. Now I am in trouble at work and hungry. You can’t tell me that at 11:02 there was no breakfast food left.. Especially when they know they are not orders filled. 11:26 finally passed the drive thru window the lady couldn’t even apologize for the inconvenience
… moreLee & company
I can’t complain about the food and the service this Whataburger has been good to me for the last month The only thing that I was suggest is to find out what’s going on with the drive-thru it takes forever to get your food even if it’s just a drink seems like takes longer than what it should be other than that Whataburger is always good
… moreStacy Rieders
Me and my husband was dinning in my husband’s hamburger looked like someone stepped on the hamburger fries were cold for mine ask for mustard not any on my hamburger my fries was cold
… moreJohn Belitere
Me and my wife place an order with the app and pulled into the number one slotted parking spot and was told our food would be out by 7:12 and by 7:45 still no food and I go inside and our food just sitting up on the counter and I asked him what the deal was and they tried to hand me that cold food and I told him I didn’t want that cold food I wanted fresh cuz it was already 30 or 40 minutes old sitting up there and then I asked him for a refund I didn’t want to mess with it and they told me they couldn’t refund my money because I had placed an order through the app anyway thank God we have another Whataburgers here in Terrell I’ll never go to this one again
… moreRachel Godfrey
The workers here are usually very nice and friendly. The food is good and my order is usually correct. However, they have GOT to work on how long it takes to get your food. I don’t understand the point of even having a drive through if it takes 30+ minutes to get a couple burgers. I feel like I could sit down at a full service restaurant and be done faster than it takes them to just get you your order. Do better!!
… morehungrytin662
I ordered on the app and pulled up to the curbside when I got the notification that my food was ready , waited 15 mins and the store wasn’t busy , walked in and saw my order behind the worker and all of them are just talking not paying attention, food was cold , they need to do better !
… moreAlicia
Refused to take order then told customer they weren’t making our order
… moreEdward Silverman
Kinda taking the fast out of fast food more concerned about drive thru orders rather than dining room 3 young men waiting for their food to go to work for over 15 minutes and we waited 10 for a breakfast bowl! Pitiful customer service
… moreLindsey Olsen
I almost never eat Whatsburger. I work nights nearby, if I go, I only get a fry. This location is cleaner than most fast food places that I’ve been. And the staff have never been anything but nice! I also love how quickly I get my order and how hot it is. I do recommend this location.
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