

Fast-food chain specializing in fried chicken fingers, crinkle-cut fries & Texas toast.
Address and Contact Information
Address: 1840 1st Capitol Dr, St Charles, MO 63301
Phone: (636) 925-0132
Website: https://locations.raisingcanes.com/mo/st.-charles/1840-first-capitol-dr.
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Raising Cane’s in St. Charles, MO, – 1840 First Capitol Dr.
Raising Cane’s in St. Charles
Raising Cane’s
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Reviews
I ate a couple of French fries and my mouth started burning. I figured it must have just been the salt, maybe too much on one fry. I waited until I got home, then ate a few more fries and took a bite of chicken. I immediately knew something had been done to my food.
What did you put in my food?. For the record, I am transgender. So you took my money and then tried to poison me? My lips are still burning. oh and your guy didnt give me a receipt when i asked twice. but dont worry, i have the time of the credit card purchase (9:53pm) i have the text from the bank, and the evidence. such a disappointment
Then I get home only to realize they failed to give me my daughters free meal (she was crushed because she earned it). I called the number on my receipt to bring the error to the attention of the manager, who only had apology and and an offer for me to drive all the way back to get the meal that was owed to me in the first place. During this call is when also decided to let me know that I was charged for my daughter’s free meal and it may take several days for me to get my money back. After this service experience, Canes emailed me to request “feedback”. I told them about my experience. They quickly emailed me to request a call to discuss what happened. I called the number and got a message stating that no one was available to take my call. Not a voice mail, just the message. Needless to say, they just lost my family’s business. Oh! And the chicken strip lacked flavor and were rubbery. So, there’s that.
Just now I ordered her usual, with no toast extra fries. The kitchen immediately sent out the order, which can’t happen with how she likes her tenders, so I sent it back. When the employee asked the expeditor what to do with that order I overheard him say to toss it in the trash or an employee could have it. When the right tenders came out the fries seemed like a normal portion, not a no toast extra fries portion, so I showed it and asked if I could have a few more. The employee in the back (key holder??) said he’d already given me a double portion and me asking means I’d have a four times portion…he was so rude and flippant about it…..I was shocked, absolutely shocked as I’ve never been spoken to like that here, and he’d just told the employee to toss the order they’d handed without my mom’s special tenders.
I’ve never asked for a few more fries before and only did it because the portion seemed small. This location has really gone away from an exceptional experience
Pic for reference
was on a road trip and had to use the restroom in a way that I only like to do at home but was pleasantly surprised that the bathroom was clean and I felt comfortable going. I went into the restaurant to order because the drive thru line was literally wrapped around the building.
I got the 3 strip combo but I probably should have gotten the 4 strip combo because you get cole slaw with that combo. Bottom line it was good and I would go back.
This is not only highly unprofessional but also a significant health concern. There are numerous potential risks associated with handling food improperly, and I do not take these matters lightly. The presence of a used sauce packet raises serious questions about the hygiene and safety practices at your restaurant.
I expect better attention to detail, particularly when it comes to food safety. I trust that you will take this matter seriously and investigate the issue promptly to ensure this type of oversight does not happen again.
Please inform me of the steps you are taking to address this situation and prevent future occurrences. I look forward to your response and a resolution to this matter.