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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Monday | 5 AM–12 AM |
| Tuesday | 5 AM–12 AM |
| Wednesday | 5 AM–12 AM |
| Thursday | 5 AM–12 AM |
| Friday | 5 AM–12 AM |
| Saturday | 5 AM–12 AM |
| Sunday | 6 AM–12 AM |
Address and Contact Information
Address: 2621 Charlestown Rd, New Albany, IN 47150
Phone: (812) 940-6259
Order and Reservations
Order: Order online
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Reviews
Lola
I liked the people who work there. They are friendly and competent. They are agile at handling every part of the experience. They have a clean store all the time. You will never encounter any trash or dirt on the floors or tables. I know the manager there she is super sweet. The food is always fresh and they never get the order wrong. I also DoorDash there all the time and they are fast and friendly when dealing with me. ☕️ ❤️
… morePaul Nachand
i want to give a shoutout to the young lady working front counter at 2:15pm, they had probably 25 cars in the drivethrough and 15 people inside and she was working hard. When my food came out someone almost grabbed my food and she made sure i got the food and not them, Awesome customer service shows she really cares! Keep her because good help is hard to find now adays.
… morePink Sunshine
Food is always hot and fresh, service is polite and fast. My only complaint is SHRINKFLATION. Have you noticed the shrinking size of the Filet o Fish? that fish patty is so tiny you cant hardly see it! It used to be twice as big. At least they still have a $5 value meal.
… moreStephanie Smith
Took my husband and newborn to McDonald’s drive thru for a quick breakfast Sunday morning. They had use pullover into a drive thru spot next to curbside while our food was made. We waiting for 30 minutes before a worker asked us to come inside because the manager handed out our food to another customer and did not want to deal with us. If the worker hadn’t taken me inside while my husband stayed with our baby, I would have never received my food. The managers need to manage the store better and ensure all customers who have paid are served without needing to cause a seen. The managers Nikki or Britany never did attend show up to handle the situation and luckily a worker rang up our order and gave it to us finally. This location needs to be managed better, until then we’ll travel to the Grant Line road location instead.
… moreWilliam Barrows
Not the best. OK though. Good crowd for as early as it was. Food was OK. No salt or other condiments easily available. When I asked for salt, I received three little packets for six sandwiches. The employee seemed annoyed that I even asked. I guess it was because they were so busy.
… moreJordan Porlier
Horrible experience. Had 2 tired kids after a middle school basketball game. Pulled up and ordered. Got to the window, paid and didn’t get a receipt, but got the 2 drinks we ordered. We were then asked to pull forward and wait for food. Sat there for 15 minutes before I walked inside and was told they “lost my order”. I asked them to find it, the response was “how would I find it?”. I was then asked to resubmit my order, which they got completely wrong. They offered a refund for a different amount than I was charged. We get home and food we didn’t want or order was in the bag and looked like it was elbow dropped by a pissed off employee. Very very disappointed in the experience.
… moreBrandon Ochoa
Had a really solid visit to this McDonald’s. The food came out hot and fresh fries were crispy, and my burger was made just the way I asked. Everything tasted just like it should, which is exactly what I want from a fast food stop.
Service was quick and the staff was polite. The restaurant was clean, with plenty of open seating and the self-serve kiosks made ordering super easy.
… moreService was quick and the staff was polite. The restaurant was clean, with plenty of open seating and the self-serve kiosks made ordering super easy.
Glenn
Ordered in the drive thru. When I pulled up to get my order, I asked for a water. I told the girl I’d pay for it. She told me I’d have to drive back around and order it. Sucky customer service. But I guess that’s what ALL McDonald’s is now. Crappy customer service
… moreJamie Lea
Service is mediocre at best. Last time we went they lost half our order. Argued with us to the point we had to go into the store and show our bank transaction becuase they didn’t give us a receipt with our order. They gave us our drinks with our value menu orders but didn’t give us our food. This is what we had to argue about. Cleary you know we ordered it because you gave us the drink parts! Then after sorting everything out the burgers they gave us were disgusting. Like eating ketchup sandwiches and these were the burgers they remade for us since they did eventually find our original order, which was cold and old by this point. Now, I understand new staff and messing up orders, but for the shift supervisor to argue with us like we are trying to steal food was ridiculous.
… moreBrenda Martinez
The two goofy managers that worked early in the morning are horrible. I always go and order my coffee with 15 creamers and no flavor and it’s almost like every time I go there upset with me because I don’t want flavor. They forcefully want flavor in the freaking coffee and they had the audacity to put sugar in my coffee even though I said I just wanted 15 creamers and plain, and then they got mad at me and said that they didn’t put flavor and I thought they put sugar and I don’t know what part of plain are they not understanding I speak English clearly And every time I go they get mad at me about how I want my coffee. I ordered extra cream one time and it looks black and they said I didn’t specify how many creams I don’t know what part of extra cream I worked out at McDonald’s before I know damn well That they have that cream machine and it gives you amounts for a large medium and small so these girls are tripping especially the two managers they’re bozos in the morning seriously
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