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Come on in, stay awhile at our welcoming Starbucks coffeehouse in New York. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 38 Park Row, New York, NY 10038
Phone: (212) 608-8073
Website: https://www.starbucks.com/store-locator/store/12020/
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Starbucks Coffee Company
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Reviews
Javier d
I was with my family and the manager decided to close the restroom. It was 6 pm and they close at 9 pm. I asked him why he was closing it, and he said it was his decision. Someone was coming out of the restroom, and I asked them if it was dirty or anything, and they said it was fine… What’s the reason for denying this service to customers? The only solution he offered was to tell us to go to another place to use the restroom… It’s a shame this happened at Starbucks.
… moreIndia Jones
The drinks that the young lady made us was delicious and exact to what I asked for. The doors and windows were also noticeably very clean, which is something that always catches my eye not just at Starbucks but any place I’m going to consume food and beverage. I definitely like the fact that I was greeted which makes it easy for me to leave a review.
… moreAdriane Anderson
Been coming to this Starbucks since they called out customer drinks to each other. As a long time customer of over Twenty years I have seen the decline of customer service as well as drinks. The only thing that has stayed consistent enough are their Arabica beans. My disappointment comes from 1. Online orders made. My order was a Matcha latte which was delivered to me by Uber eats. Uber eats did its job successfully. Starbucks on the other hand failed to execute. My cup was 75% full of Matcha Latte where did the rest go? Oh I know it got left behind in the store to make another beverage with. Ohhhh I understand. Look I understand Starbucks may want to complain about oh we have received complaints about spillage by our customers I get it. Warning customers that they will not receive their full beverage that they pay full price for should be expressed especially since I am paying full price and not 75% of a beverage.
2. Asking a customer if they want theirs pastry warmed or not. Assuming that all customers want a warm pastry it incorrect.
I order a Pumpkin cream muffin which has also included in quality, yet is still pass able enough by me. My order was made in store because this time I want to experience their in store service. Which I was disappointed with my Muffin being warmed. When I returned with the warmed muffins to the register the employee informed me there was no more Pumpkin Cream cheese muffins left. Which then I ask for a refund.
Like wow beverage and pastry they are selling here, why is customer and beverage are so latex. In all honesty everyone just seems uninterested and unhappy and just doing their bare minimum job all for their pay check. The pride in the profession and product and declined immensely in my opinion from what it use to be. But there is other coffee companies like Luckin Coffee that I will be exploring as another Coffee/Matcha option. The photos included are two different occasions that I order a Matcha latte and as you can see 25% of my beverage was left behind in the store. Never again! Don’t bother ordering save your money or this is what you get. Uber eats will not refund not one cent of your money.
… more2. Asking a customer if they want theirs pastry warmed or not. Assuming that all customers want a warm pastry it incorrect.
I order a Pumpkin cream muffin which has also included in quality, yet is still pass able enough by me. My order was made in store because this time I want to experience their in store service. Which I was disappointed with my Muffin being warmed. When I returned with the warmed muffins to the register the employee informed me there was no more Pumpkin Cream cheese muffins left. Which then I ask for a refund.
Like wow beverage and pastry they are selling here, why is customer and beverage are so latex. In all honesty everyone just seems uninterested and unhappy and just doing their bare minimum job all for their pay check. The pride in the profession and product and declined immensely in my opinion from what it use to be. But there is other coffee companies like Luckin Coffee that I will be exploring as another Coffee/Matcha option. The photos included are two different occasions that I order a Matcha latte and as you can see 25% of my beverage was left behind in the store. Never again! Don’t bother ordering save your money or this is what you get. Uber eats will not refund not one cent of your money.
Raphaël LUCIEN
This Starbucks location was truly disappointing. The restroom was unbelievably filthy—an unacceptable standard for any public place, especially in NYC. Furthermore, the seating area was far too cold due to constant, uncomfortable drafts. It made enjoying my coffee impossible. Management needs to address the cleanliness and temperature control immediately.
… moreGabriel Jimenez
The young man who served me was extremely rude. It was, without a doubt, the worst service I’ve ever received. He prepared the coffee with an inappropriate attitude, as if he were doing me a favor, when in reality I went to the establishment intending to enjoy their product.
The experience was very unpleasant. He kept spilling coffee while preparing it, and communication was poor.
In conclusion, this place doesn’t deserve even one star. They should ensure they have trained staff with a suitable attitude, as employees like this ruin the experience of enjoying a good coffee.
… moreThe experience was very unpleasant. He kept spilling coffee while preparing it, and communication was poor.
In conclusion, this place doesn’t deserve even one star. They should ensure they have trained staff with a suitable attitude, as employees like this ruin the experience of enjoying a good coffee.
V M
I’ve been pretty hard on Starbucks. I’ve been complaining for years about how it had turned into a fast food restaurant with no seating in some locations, or uncomfortable/awkward seating in the rest. I stopped going all together a few years ago.
Well, what a difference! At least, in this location, which has been renovated to the new design that I heard a lot about. I love it! They have added the comfortable seating again, condiment bar, cozy atmosphere, warm, inviting lighting, and a real coffee house feel – just like it used to be, and what I grew up on. It looks terrific! Hopefully, all locations will be re-designed into this model soon.
All that remains, in my opinion, to make it the Starbucks we knew and loved is the little glass bottles of toppings (chocolate, cinnamon, nutmeg sprinkles) and soft jazz music.
Otherwise, great job overall, and thank you to your hard-working staff at this location!
… moreWell, what a difference! At least, in this location, which has been renovated to the new design that I heard a lot about. I love it! They have added the comfortable seating again, condiment bar, cozy atmosphere, warm, inviting lighting, and a real coffee house feel – just like it used to be, and what I grew up on. It looks terrific! Hopefully, all locations will be re-designed into this model soon.
All that remains, in my opinion, to make it the Starbucks we knew and loved is the little glass bottles of toppings (chocolate, cinnamon, nutmeg sprinkles) and soft jazz music.
Otherwise, great job overall, and thank you to your hard-working staff at this location!
Dariusz Jemielniak (Pundit)
The coffee is ad you could expect it. There are restrooms for customers only, and the staff does not want to give the code away – instead they walk you to the restroom and open it, which is s bit awkward if you ask me.
… moreSofia Rendon- Perez
If I could leave zero stars, I would possibly some of the worst customer service I have ever seen. The girl with the red hair was having the most nastiest attitude because I asked her to remake a hot chocolate, it tasted nothing but pure, thick milk. They also decided to close the restrooms at 7 PM when they close at 9 PM and they told us we could walk across the street to use the other café‘s bathroom. Never again.
… moreAntoine Lemay
Any way to turn the heat up in this place? It is ridiculously cold in this location. Inside I have to wear a jacket, hat and scarf and it’s still cold! I overheard similar complaints from other patrons. I understand it’s winter and all but the temp in this location is unreasonably cold. It’s very hard to enjoy your experience when you’re shivering. You might need a few space heaters . Please have some consideration for your patrons and address this problem .
… moreRakibul Alam
Busy area, so the cleanliness of restroom is tough to maintain. Their effort was visible, appreciate.
They’re organized and service is faster.
… moreThey’re organized and service is faster.