Josh K
Ordered from Uber Eats. Excellent service. Very good food and nearly packed. Bag was tamper sealed with a sticker and closed so people couldn’t access the food. Tasty grilled cheese burrito, excellent grilled technique and cheese was properly melted, with a neatly made cheesy potato. You could tell the people actually took the time to make it well and put care into how they assembled and packed everything. Great job!
… moreClayton Jones
Had a mostly-phenomenal experience here.
Line moved quick, food tasted good, and the staff was friendly. I went through the drive-thru, but I’m sure the ‘dine-in’ experience would’ve been just as good.
Unfortunately, they had messed up one of the items on my order. Tried calling and they immediately started berating me for no reason. I get it, this location seemingly gets a lot of ‘trolls’, but there has to be a way to filter out the genuine callers from the pranksters. Maybe they should put a girl on?
… moreOmar Bayoumi
I am writing to detail an experience of truly abysmal service that requires immediate management investigation and action. My visit was marred not only by incompetence at the register but by an employee’s shockingly inappropriate and insulting personal remarks.
The initial issue began when placing my order. The cashier appeared completely untrained and struggled significantly to process a standard order, necessitating multiple attempts and long delays. It was clear they lacked the basic proficiency required to operate the point-of-sale system efficiently.
However, the encounter devolved from poor service to outright hostility when the cashier, following the technical difficulties, made an unbelievably unprofessional and insulting comment. The employee actually insinuated that I was financially unable to complete my purchase.
This is not only an egregious breach of customer service standards but a direct and malicious insult. To be openly shamed by an employee in front of the entire staff is completely unacceptable. This kind of unprofessional and classless behavior is grounds for immediate corrective action.
i finally receive my order after manager came to fix it. only disappointment and offense. Management must address this specific employee’s conduct immediately and ensure all staff receives proper training, not just in operating the register, but in basic respect and professionalism. I expect a response regarding how this serious matter will be handled.
… moreDevilz Keeper
Basically, they got my order wrong (they always do). I go back through the drive through and tell them that I was missing some things in the order (sometimes I don’t even go back but it was like my whole meal for myself) and then proceeded to give me the wrong stuff… It’s so frustrating too because there’s literally a winter weather advisory and all I wanted was some food to eat and chillax for the new years, but I ended up going to another Taco Bell just to order a grilled cheese burrito, and a doritos cheesy crunch wrap. Honestly after this experience another Taco Bell won’t be seeing me ANYTIME soon.
… moreCarolina
Tbh idk where to start I order the meal and was missing a taco and I got little bit of chips and I took a drink of my drink it was flat I told them no chicken on one my tacos but they gave me chicken,I open up my taco to put sauce on my tacos there was a hair,when I called up there they told me it was my hair I have red hair not black this ain’t the first time my stuff is missing but it was late and I was hungry.im disgusting im over it
… moreCarl Olds
Was in the drive through for 11 mins and a single car wasn’t served. People couldn’t level the parking lot they were so backed up.
… moreBrittainy S
Ordered carry out on the app 6:30 on 12/19 and get the store and it’s closed. Went through app was unable to cancel our get a refund. I was charged the meal and the app says the order is complete. I contacted customer service and was promised a refund. Still waiting. 4 months later still no refund and was told I was lying about the whole thing. Recently went back (my mom asked to go) and counter apparently does not accept customer orders. I waited 5 minutes with 4 customers behind me to be told we have to use the kiosk. One elderly gentleman clearly had no idea how to use the kiosk and staff was completely indifferent to him. My Mom wound up helping him. Next time I’m going to Amherst.
… moresyd
this place was literally shit LOL we got our food basically thrown at us and like the drink machine was barely working and it was so disgusting and the bathrooms had like a code on them?? like a code doorknob and there was also like a window just in the place and a camera facing the customers at the counter ??? i don’t think anybody is trying to rob this shitty taco bell but ok bye
… moreTeresa Maziarz
Door dashed tonight and did not follow the directions of extra meat(paid for) for a crunch wrap supreme, and my sons 5 layer burrito only had meat n beans in it,when added extra cheese(paid for) and got none! No mild sauce as requested as well,or even napkins! Smh
… moreDali
Got the three cheese chicken chalupa and it didn’t disappoint this time !! had all the meat and cheese perfectly unlike the one on Henderson which is so trash atleast we know there’s one good Taco Bell in Lorain
… more