Thomas Livingston
Wish I could give this place a ZERO! Came for lunch and ordered food. Manager was great. But the African American girl was DISGUSTINGLY RUDE!! And definitely needed to straighten up her clothes before she came to work. Shirt was riding up her back. She rather talk and laugh and scratch her head… get upset at you when she has to repeat herself. Do better… if you don’t want to work at chipotle then don’t.. it’s people like me that come get food here that allow you to have a job… I didn’t get her name because she had no name tag on.. go figure… must be employee of the month. Then proceeded to throw receipt in the bag. Probably mad at just her life in general.
… moreSuzette Euscher
The portions are definitely smaller. The bowl was just ok. You pay extra for the chips that say made fresh daily, but they were cold, greasy and disgusting. Probably won’t return.
… moreLeah P
Had a business meeting at a local cigar lounge, ordered for my clients and I, spent over 60$ in two separate orders. No veggies, no corn salsa, no regular salsa, no sour cream. first pick up i wasnt told they didnt have the entire order, second pick up they told me to refer to the app and that there was nothing they could do. horrible customer service, not even plasticware. super embarassing. they gave me their business card, paul w. the manager smirked his way through the explaination saying he relys on morning staff to prep, to go through the app to get a refund. dont go to this location.
… moreEmely Flores
Horrible. Got two bowls and chips opened my bag to one bowl being sideways and the other damn near half open and I was missing the chips. Not only that the bowls were half full while I’m watching them fill up everyone else’s to the brim. Thankfully got both bowls remade and got the chips. Lmk if that looks like ya money’s worth. Chipotle… do better.
… moreDustin Janik
If I could leave a no star review I would. Been here 35 minutes waiting for an order while the staff stands around. Heard my order would be next 6 orders ago now. Gave me half the order 15 minutes ago and that’s getting Cold waiting on the other half. Manager has no solution just an Attitude. Highly recommend using another location. All around terrible place.
… moreRose Garcia
Walked in and smelled like they were cleaning the floor in the back which is fine. But you can tell that they were shutting everything down early.out of cheese out of sour cream. Guy at the counter lacked customer service skills and it totally turned me off first and last time I come to this location.
… moreTheodore Gogos
Okay food but very overpriced. My wife and I got a burrito and a drink for $50. Have not been back since. Much more value to be had elsewhere. You can get two giant burritos and two beverages at Colosso Taco in the city of Tonawanda for $20 and you will enjoy it much more and save $30.
… moreWild
Waited 20 minutes for 1 bowl, watched the girl do 5 other tasks before she started on mine. Missed my lunch for work because of pure laziness. Teach your workers active customers come before restocking already half-full chips.
… moreNur-E Imam
This was the worst experience I have ever had with chipotle. The service was horrible, the workers were distracted when taking down our order. All of the food was unsanitary and old. The guacamole was rotten and they didn’t change it, they ran out of cheese and offered no substitute, the brown rice was mushy and slimy, and lastly the food was cross contaminated. Very disappointing and will never be coming back here again.
… moreLiz S
Our lunch was a 10 – the people working – Daisha -Jayden and Leah – it is rare to see such a great group of people working at the same time. They clearly enjoyed their jobs and made the BEST lunch! They greeted us with energy and enthusiasm food was fresh amazing and and the guacamole – was WOW! Couldn’t ask for a better place to stop. They recommended the chicken quesadilla and it was fantastic!
… more