Dirty chaos Off-roaders
Went through the drive though today, 11-30-25. The girl at the window (I want to say her name was Neveah, possibly, I know it started with an N) was without a doubt the RUDEST fast food worker I’ve ever had to deal with. Over the microphone to order her tone asking “what else?” Was enough to let me know it probably wasn’t going to be pleasant. When we pulled up to the window she barked the price at us, tossed the drinks and SLAMMED the door window shut. When she came back she said “We have no Arby’s sauce, what else do you want?” Again… the tone was the issue. When we told her we wanted horsey sauce she slammed the window back shut. A few minutes later she came back with the food and in it was a 2oz plastic sauce cup with less than an oz of horsey sauce. She had slammed the window shut again before we could even ask for me. Definitely will not be returning to this location which sucks because of how convenient to the other stores it is.
… moreCody K
This is by far the cleanest Arby’s I’ve ever been to, I walked in and you could smell the Arby’s food but everything was kept up cleaned up and well taken care of. Even the counter and behind the counter looks like it was being taken care of kept up and clean as they made their food. If it wasn’t so far away this would be my new Arby’s location to go to. Being from Pensacola and how the ones from Pensacola can’t even compare to the quality of cleanliness this location has to offer. Not to mention the manager herself made my food and it came out absolutely perfect!!!
… moreLura Hickey
I order doordash for delivery because I am unable to get to the store. Tonight’s order was very good except for my chicken tenders we’re not included. When I called the store they admitted it was their fault and that they would be happy on my next order for me to call them and ask for the manager and there would be no problem with their adding the chicken tenders to that order what impressed me was how pleasant the manager was that I spoke with she made me feel very comfortable especially with her admitting that they didn’t add it to the bag before the Dasher picked it up.
… moreJessica Gonterman
Arrived at drive thru, and were told to wait a minute. Sat there for at least 10 minutes and tried to get their attention through speaker. Pulled around to drive thru window and was ignored for a couple of minutes, until Crystal finally came over to let us know they weren’t taking orders. This is at 6pm. Would have been nice to know that when we initially pulled up instead of making us wait and then for her to be rude to us.
… moreBrian Chapman
I ordered an online order before arriving, and the app said order would be ready at 2:02. They confused my order with someone else, and it was a half hour before it was ready after I arrived.
The order was wrong also. I ordered a half pound Beef and Cheddar, and got a roast beef with bacon and tomato. No cheese sauce. I also ordered large potato cakes, and received 2 instead of 4.
I didn’t notice anything until I got home and it wasn’t worth the 14 mile drive to correct it.
**UPDATE ** 09/05/2025
Came back in because I absolutely love their loaded Italian……
The General Manager rocks !! Awesome service this go round, and Awesome food !!!
Thank you !!!!!!!!!!
… moreMary Brewster
I have not been to Arby’s in about 2 years, since my last review, which I was so disappointed in. Decided to give it a try again, much different experience this time! Very clean inside and out, no long wait, getting your order correct and in a timely manner. I had the Beef and Cheddar, very good! Want to praise the gentleman who took my order. Sean. Very polite, helpful and helped a older lady who is on a fixed budget, out . I will not forget your kindness Sean, the service industry need more caring people like you! I hope your manger sees this review and acknowledge your kindness. This was at the Defuniak Springs Florida location.
… moreLeighanne Nevarez
Had issue with speaker. You just can NOT hear each other. This slows down service which pisses people off and then their food is wrong… perfect storm… These are generally people that have very limited time to drive and order food and get back to work. Usually driving and eating because they “knew” what was in their bag so they knew what to expect…
… moreDanielle Mendez
The girl running the drive through today around 1 needs a different job! My goodness if you can’t be reasonably polite you shouldn’t work in customer service! Definitely have never been spoken to the way I was today. WILL NOT be back!!!
… moreGlenn Goodson
Absolutely the worst Arby’s I’ve ever been to, full of butthurt employees who don’t even acknowledge your presence.
… moreFlora Tok
Ordered Greek Gyro and Beef Burger – the 2 for $6.99! The meat was tender and juicy. The Gyro was a pleasant surprise! The flatbread was soft and the sauce and meat and veggies worked well making it a delicious Gyro!
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