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Your nearby Five Guys at 4413 Town Center Parkway in Jacksonville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 4413 Town Center Pkwy Unit 401, Jacksonville, FL 32246
Phone: (904) 996-6900
Website: https://restaurants.fiveguys.com/4413-town-center-parkway
Order and Reservations
Order: Order online
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Reviews
Yvette Michelle Elam (YME Artwork)
I haven’t been to a Five Guys in YEARS because I always hated the wait, no matter how far in advance I placed the order. I had a craving for some good fries and decided to give them another shot. I ordered online – one large fries, a grilled cheese with a 1/3 lb beef patty added and a milkshake. I’ve heard people say you have to try their grilled cheese burger and that’s how to order it. Things have changed since I last ordered, you can now tell them “You’re on the way” and “you’ve arrived.” I used those functions and when I got there, I saw like five people waiting on orders. Even though online it said my order would be ready at 7:55, I waited until 8:20 to arrive. I figured it still wouldn’t be ready so I got into my car and went to the Publix in the same shopping plaza. I purchased two things, drove back, went inside, and my order STILL wasn’t ready! (They said they were waiting on fries.) Once the fries were done and in the bag, they gave me the food and THEN proceeded to start making the shake! I don’t know WHAT is up with their order of doing things, but it really frustrates me when I order so far in advance. The food was good – their fries are great and they always put extra in the bag. I included a photo so you can see just how many extra fries you get. You can add unlimited toppings to the shake and burger for no extra cost which is nice. It was remarkably clean inside and they offer free Peanuts as you wait. I just hate waiting so long!
… moreSean Varney
Five Guys is one of my absolute favorites. Every time I go, I order a Little Burger and Little Fries, and it’s always more than enough food to leave me completely satisfied.
The food is consistently piping hot, and the fries taste like you’re biting right into a fresh potato — you can’t beat that kind of flavor and quality. From the moment you walk through the door, the staff makes you feel welcome. Today, the lady at the cash register was especially friendly and made the experience even better.
Five Guys never misses. Always fresh, always delicious, and always great service.
… moreThe food is consistently piping hot, and the fries taste like you’re biting right into a fresh potato — you can’t beat that kind of flavor and quality. From the moment you walk through the door, the staff makes you feel welcome. Today, the lady at the cash register was especially friendly and made the experience even better.
Five Guys never misses. Always fresh, always delicious, and always great service.
Darcia
I have never had a good experience at a five guys restaurant before. From the food being prepared bad, to a location forgetting to put meat on my to go hamburger, I’ve just despised this franchise. However, this time I have a different opinion. My girlfriend was hungry and wanted to get fries and a shake. I decided to get something as well. The food was very flavorful and the fries were cooked and seasoned to what I would consider perfection. I still feel it is very overpriced but this location ran things smoothly and took care with the cooking of the burgers and fries . Well done.
… moreManuel Anderson
My name is Manuel, and I am a delivery driver who attempted to pick up an order at the Five Guys location in Jacksonville Town Center on January 10, 2026, at approximately 8:23 PM.
When I entered the store, an employee wearing a burgundy wig was working the front area. I greeted her upon arrival, but she did not acknowledge me. When I asked about the order, she told me it had already been picked up, but the way this was communicated was rude and dismissive.
I understand that multiple drivers may have come in for the same order, and I recognize that this situation was not caused by the store employee. However, as a delivery driver who was simply doing my job, I should still be treated with basic courtesy and professionalism. The tone and manner in which this was handled made the interaction uncomfortable and unnecessary.
I am reporting this so the situation can be addressed and future interactions with delivery drivers and customers are handled respectfully.
Thank you for your time,
Manuel
… moreWhen I entered the store, an employee wearing a burgundy wig was working the front area. I greeted her upon arrival, but she did not acknowledge me. When I asked about the order, she told me it had already been picked up, but the way this was communicated was rude and dismissive.
I understand that multiple drivers may have come in for the same order, and I recognize that this situation was not caused by the store employee. However, as a delivery driver who was simply doing my job, I should still be treated with basic courtesy and professionalism. The tone and manner in which this was handled made the interaction uncomfortable and unnecessary.
I am reporting this so the situation can be addressed and future interactions with delivery drivers and customers are handled respectfully.
Thank you for your time,
Manuel
Rhett Claypool
Five Guys delivers a quintessential burger experience that is hard to match. Their burgers are incredibly tasty, made with fresh, juicy patties that are cooked to perfection and complemented by a variety of toppings that you can customize to your liking. The fries are equally impressive, served hot and crispy, with the option of regular or Cajun seasoning adding a delightful kick. However, the deliciousness comes at a price. The cost of food at Five Guys is notably higher compared to other fast-food chains, which might be a deterrent for some. Despite this, the quality and flavor of the food often justify the expense, making it a worthwhile splurge for burger enthusiasts seeking a satisfying and indulgent meal.
… moreAlianys Negron
Had only not a great welcoming from a guy called Travis at the Town Center location but they also delivered great service and great food. November 14, 2025 good team in play. Thank you for making BURGERS GREAT!
… moreMaxiBoo
Sending kudos to Alonso and crew at ETown Jax!!!De-lish, their burgers cannot be beat in their fresh cruchy vegetables, juicy, fries made from local source, always friendly patient staff.
… moreNathalie Freeman
I ordered food from here tonight 9/20 at 6:30pm I was told it would be ready in 8-12 minutes and left my house. Arrived at the store at 6:40ish and proceeded to wait until 7pm when I finally asked if my food was about ready and they had not even started on it. They started it then tried to give me my food and send me on my way without my 2 milkshakes so after a brief argument they said okay and came back with only 1 shake and we’re done. So after another brief argument and the employee being extremely rude and having an attitude with me because I wanted my 2nd milkshake I paid for and you are paid to make. I understand forgetting stuff, I understand having even a bad day but this was completely uncalled for, neglectful and horrible customer service. For the amount of money I spent they should be able to pay the employees fair enough wages that they can make a milkshake without getting into a petty argument with someone about it. I will not be returning to this particular store service is slow and horrible.
… moreOwen Chiu
I recently visited Five Guys and had an outstanding experience, thanks to Eric, who took our order. His energetic and enthusiastic greeting was a pleasant surprise. Eric was incredibly friendly and made us feel welcome, ensuring our order was perfect. The food, as always, was delicious and fresh. Eric’s positive attitude made our visit memorable.
… moreJoe A
Best Triple burgers and (Cajun) fries and clean atmosphere. The outside seating felt like a beach picnic under the covered areas. The peanuts are a distraction, but my neice loves to play with and eat them. Try the Minute Maid Cherry Limeade in regular or sparkling. It’s my favorite flavor…
… more