Zaxby’s

  3.8 – 1,141 reviews   • Chicken restaurant

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Founded in 1990, Zaxbys serves delicious Chicken Fingerz and wings, Zalads, sandwiches, and more with Southern hospitality and a modern twist. Our fried chicken is hand-breaded and our Zax Sauce recipe is top secret. We offer a variety of signature sauces so you can dip, dunk, and drizzle with endless flavor possibilities. Whether you’re craving classics like a Chicken Finger Plate or Boneless Wings Meal – or you’re in the mood for fan favorites like Loaded Fries or a fresh Zalad – Zaxbys has got you covered. Join the Zax Rewardz program and download the Zaxbys app for exclusive rewards and offers.

Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Zaxby's 77479

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Reviews

Ken Davis
This breaks my spirit to even articulate in words the hurt and mistreatment I experienced at my very last time being a customer and consumer at Zaxby’s. I am a long time customer and was a very avid fan of zaxby’s restaurant before my final visit at the establishment. So much that I would drive over 45 minutes out of the way just to grasp that tasty chicken, but this last time was my very last time no matter how good the food is I will not return to a place that treats its guests so poorly. Not only did I drive about 50 minutes to get to zaxby’s and wait in the line and order once I got to the window I was told that there was no way they could break a $100 bill. Although I ordered over $30 worth of food after speaking with the employees at the window I said fine I’ll go and find change because I really wanted to enjoy this meal. So I drove around for 30 minutes on top of the 50 minutes that it took me to get there and I was still very excited because I knew it would be all worth it because I would be able to eat my favorite chicken strip place. Or so I thought. Once I returned to Zaxby’s there was a new person taking orders at the window when I got back in line to order my food. DEVIN! Who seemed to be possessed by the devil. As I began my order she began to cut me off, over talk me, yell, and even treat me as if I was incapable of placing an order. The same exact order that I had just placed perfectly fine 25-30 minutes before with Angie. Devin treated me with disrespect and disregard, so much that it just ate at my spirit. I didn’t want to write this review, but after almost a month later it’s still bothering me. I think about how she treated me each and every day since. When I arrived at the window I politely asked to speak with her where she continued to downplay my concerns as a customer for her behavior. She told me that she was sorry that I feel that way about the way she intentionally made me feel. I kept calm and asked for a manager after realizing that there would be no resolve to be had in continued discussion with Devin and she informed me that she was the manager and that there was no corporate that I could contact and that if I was that bothered that I should just have a cookie as a joke. Making me feel even lower than I had already felt. My kids were in the car and also my girlfriend, there were other employees nearby who all witnessed Devin treat me with disdain and dismay. I felt so crushed that I decided not to return. EVER. And to make matters worse, she put cookies in my bag to add further insult to injury. I tried to let it go, but even as I write this I still feel that same pain as if it was the very same day it happened. I just can’t believe that she would feel that it was okay to treat anyone like that, let alone a customer who visits frequently.
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Lawrence
I recently visited Zaxby’s at 1918 Wescott Ave in Sugar Land and was really disappointed. I ordered the Wings & Things Meal and a kids meal, but both plates barely had any fries—what a letdown! The tenders looked more like nuggets than the juicy pieces I expected. For what I paid, I felt like I got way less than I should have. It honestly looked like someone had already eaten part of my meal!

To make things worse, the drinks from the machine were gross. I was hoping for a nice meal, but it turned out to be a big disappointment. Not worth the money at all. I won’t be coming back anytime soon!
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Angi Sierra
We ordered online and asked for curbside pick up. We got there 5 mins early. I checked in. Our order was supposed to be ready at 8:27 pm. There was ZERO traffic inside. And one car in the drive thru. I waited til almost 8:40 and no one came out with our food. I pulled in thru the drive thru. We got our food. It was cold. We ordered a large fry with our meal (paid extra) and extra fries instead of cole slaw. There was hardly any fries. No Zaxby sauce. Our food had been sitting on the counter bagged up for who knows how long. This is the 2nd TERRIBLE experience I’ve had at this store.
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Kayleen Conde
Zaxby’s is always really good and the food was fresh and hot. The chicken and fries were so good and everything came out fast. Jess was really nice and made the place feel welcoming. She was patient and made sure the order was right, which I appreciated. Overall it was a really good experience and I’d definitely come back.
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Zihkeha Fort
Jessica was my cashier she was very welcoming and gave great service. The entire team that day were very high energy, which I appreciated. I ordered my chicken and fries well done, and the guy cooking came out to verify that was exactly what I requested. Then he did just that! It’s odd to receive such good service in the food industry to me these days, but I was absolutely proud of the team working on 1/5/26 during the 5 o’clock hour.
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Tim Hadley
Had a great experience. Came in to try the place out for the first time and was greeted by Demarieus. He and the team were very accommodating and patient while we navigated the menu. The food was great. The wrap was fresh and the fries were seasoned well. Will return soon
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A
The employees were nice, the restaurant was clean and the food came out at a reasonable time. However, the chicken was very salty. The crinkled cut fries were decent, they were big, crispy on the edges and soft in the center. The toast was good but on the small size. Their soda machine wasn’t working properly so they didn’t have any non diet drinks. It was rude/deceiving not to tell us before we bought drinks that the soda machine was only dispensing diet drinks when they were fully aware of the issue.

Overall, the chicken was mid at best. I would not come back.
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Quinton Collins
As a first-time zaxby’s customer i want to point out that the food was pretty good but my complaint is when I went to open my mustard packet it was a dark brown almost solid. So me being a mustard lover I knew something was wrong and when I approached the management to inform them about it, they checked the packets, confirmed they were expired, informed me they would bring me some that weren’t expired and never did. This experience makes me wonder if I would want to return after making a 45 minute drive to try it out. (8-5-2025 Dayshift manager)
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Among Us
The tenders were very delicious and very friendly customer service very nice and quiet very clean. Jessica was a very amazing employee with amazing service.
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Charles Harris
Worst fast food place and service I’ve ever received. Got my whole order wrong and gave me a half a squirt of sauce for me 6 strips!
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