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Address and Contact Information
Address: 20 E Broadway Ave, Jackson, WY 83001
Phone: (307) 739-0700
Website: https://roadhousebrewery.com/pub-eatery-upstairs.php
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Reviews
An Cao
Very mediocre food for the price. The Autumn flight was good, we liked the Guava Grove and Double Shift Delight the most.
Ribs – standard, really sweet. Would be better if BBQ sauce was tangier. Simple slaw and corn bread, sliced pickles.
Bison Burger – really dry and tiny portion. Not worth for $27.
Mozzarella sticks and Fried Pickle appetizer – was the best of the food ordered.
There are many better restaurants to eat at in Jackson Hole, and they all had an insane wait (2+ hours) on a Friday night.
Outdoor seating on the balcony was very nice though, looks over the square in the center of the city.
The host was lovely, got us seated outdoors and was welcoming. Our servers seemed a bit odd or distant.
… moreRibs – standard, really sweet. Would be better if BBQ sauce was tangier. Simple slaw and corn bread, sliced pickles.
Bison Burger – really dry and tiny portion. Not worth for $27.
Mozzarella sticks and Fried Pickle appetizer – was the best of the food ordered.
There are many better restaurants to eat at in Jackson Hole, and they all had an insane wait (2+ hours) on a Friday night.
Outdoor seating on the balcony was very nice though, looks over the square in the center of the city.
The host was lovely, got us seated outdoors and was welcoming. Our servers seemed a bit odd or distant.
Amanda Lee
The food was excellent — I had the chimichurri steak and truly enjoyed it. Unfortunately, the service experience nearly prevented me from dining here at all.
When I arrived around 4:30 pm, the host was dismissive and slow to acknowledge me, seemingly because I was dining alone. I suggested I could find space at the bar, which was full. When I returned to the host stand, I was ignored again. During this time, he seated multiple walk-in parties without reservations while continuing to overlook me.
Since reservations were available online, I made one on the spot. Even after informing him that I now had a reservation, I was still ignored. A party of four who arrived after me was seated immediately, and one member of their group even commented on the fact that I had not been helped.
At that point, I went to the bar and asked a server to speak with a manager, as this was far below any reasonable standard of hospitality. I grew up in the hospitality industry, and this was one of the poorest front-of-house experiences I’ve had. Another server after telling him, seated me promptly, and offered a complimentary glass of wine. The Manager spoke with me and the host later apologized, but the situation should never have escalated to that point.
I travel frequently and often dine solo, and this was a first for me. Solo guests deserve the same courtesy and respect as any other party. Being made to feel unwelcome for something so normal was disappointing and uncomfortable.
This restaurant would benefit greatly from revisiting its service culture and training. Will Guidara’s book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect would be a good place to start.
… moreWhen I arrived around 4:30 pm, the host was dismissive and slow to acknowledge me, seemingly because I was dining alone. I suggested I could find space at the bar, which was full. When I returned to the host stand, I was ignored again. During this time, he seated multiple walk-in parties without reservations while continuing to overlook me.
Since reservations were available online, I made one on the spot. Even after informing him that I now had a reservation, I was still ignored. A party of four who arrived after me was seated immediately, and one member of their group even commented on the fact that I had not been helped.
At that point, I went to the bar and asked a server to speak with a manager, as this was far below any reasonable standard of hospitality. I grew up in the hospitality industry, and this was one of the poorest front-of-house experiences I’ve had. Another server after telling him, seated me promptly, and offered a complimentary glass of wine. The Manager spoke with me and the host later apologized, but the situation should never have escalated to that point.
I travel frequently and often dine solo, and this was a first for me. Solo guests deserve the same courtesy and respect as any other party. Being made to feel unwelcome for something so normal was disappointing and uncomfortable.
This restaurant would benefit greatly from revisiting its service culture and training. Will Guidara’s book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect would be a good place to start.
Amy Spangler
Walked in at 2:30 on a Tues before Thanksgiving. Beer was superb, I tried the Whiskers and the Dystopic Mania. Both were just fantastic. Ordered the pretzel and was amazed with the quality, taste and mustard and beer cheese dipping sauces. Staff was friendly and we were comped cheesecake and two more beers which we did not expect. These two out-of-towners were super pleased and so grateful!
… moreAndrew McCauley
We arrived in Jackson Hole on a lively Saturday afternoon in June, and the whole town was buzzing. Despite how packed everything was, we were lucky to grab a table for six upstairs at the Roadhouse Pub and Brewery. The food was excellent—everyone in our group ordered something different and each dish hit the mark. We also tried a couple of beer flights and really enjoyed sampling the local brews, which were full of flavor. The atmosphere was great, energetic but not overwhelming, and the staff were friendly and attentive. Parking was a bit of a challenge with the crowds, but once we found a spot, the short walk through town added to the experience. We had a great time and would definitely go back.
… moreNicole Moody
Best variety of beers in Jackson Hole. We kept coming back here during our stay. We also had a delicious burger with bacon onion jam and Philly cheesesteak. Make it a stop on your trip!
… moreWandering Wondering
Seated quickly and server took order quickly as well the food and wine arrived promptly. Enjoyed the vibe then the service started to dampen the experience. Server never asked how food was on the 2 separate orders and basically disappeared. Chicken was good, soft taco’s tasty but too mushy overall. Lot of people looking around for service and reading through the reviews I would say it would help if runners did more than bring food out and run to back of restaurant to hang out with other staff to fold napkins. How about grab empty plates or see if customers need anything who are giving a wave for something. Empty hands going back to kitchen always a sign of poor management. There is a kind of undercurrent of unfriendliness hard to identify but definitely there. Was trying to get the managers attention just to order more food but only seats people, doesn’t approach any tables or observe people in need, never a smile or change of expression too. Still left 20% as I know people need the help. Agree about only going for drinks although there was a group of 7 guys wanted drinks right next to the bar where we were and it took quite a bit of interactions to get the drinks while bar tenders were actually chatting quite a bit with customers and staff. $10 bottle of wine over $30
… moreOlliver Teston
Stopped in here for lunch with friends while visiting Jackson Hole for a day after hiking Grand Teton. We were unfortunately underwhelmed with our experience. My wife ordered a burger and fries and I ordered the buffalo wings. All of our food came out cold to room temp. The wing sauce was dried already and you could tell they had been in the window for a while. Same can be said about the fries paired with the burger. The bones in the wings were all splintered and made eating them more of a task. The service was just meh, as the kid didn’t check on us much or ask us for any refills on drinks. To top things off, my wife said the women’s bathroom was filthy and was not happy with the overall experience at this restaurant. I would keep looking at other options if in Jackson Hole. The only bright spot was the one beer I had, which was tasty and cold. Outside of that, mostly a negative experience.
… moreJace Meyer
This was a great place to eat in downtown Jackson! The whole vibe of the restaurant was really cool looking and we enjoyed their mocktails as well. I got the Chicken Mac, the Mac itself was really good! Super cheesy and the top had a nice crunch to it as well, personally I don’t love chicken thighs that might so the chicken wasn’t my favorite. My wife loved it though! She got the Philly Cheese steak sandwich and really enjoyed it! The fries were also really tasty. I would definitely come back next time we come to Jackson and would recommend this to anyone looking for a nice chill restaurant to try out.
… moreJosiah Kenyon
Sydney, our server, was fantastic. The food was really great as well! We hit happy hour (3-6PM) and got some great drinks at half off. Enjoyed a bison burger, salmon, and a few more dishes. The seltzers are local and sugar/gluten-free, which is awesome! The atmosphere was pretty cool. There’s outdoor seating upstairs, which I highly recommend. The hostess and everyone who greeted us were really cool and hospitable.. i see some negative reviews, but we had an awesome time.
… moreLeWayne Ballard
Came here for dinner during the week. It was busy like most restaurants in downtown Jackson. Service was a little slow and not very friendly. Requested an outside table for 3 which took about 15 minutes, then they sat another party at our table which was a little odd and uncomfortable.
Ordered a flight of beers which were very good. Nice selection of beers on tap. Ordered a few plates and they were ok, but didn’t like the Banh Mi Sandwich as had a gamey taste. Outside patio did offer a nice view of the Jackson Square with the Antler Arches and Cowboy Bar. I’d come here for the drinks and view, but food and service wasn’t the best.
… moreOrdered a flight of beers which were very good. Nice selection of beers on tap. Ordered a few plates and they were ok, but didn’t like the Banh Mi Sandwich as had a gamey taste. Outside patio did offer a nice view of the Jackson Square with the Antler Arches and Cowboy Bar. I’d come here for the drinks and view, but food and service wasn’t the best.