JoJo
So my husband and I broke down at the gas station right up the road. We did a long time or someone to come along to help. This gentleman was nice to help. Once we got back on the road again, we stopped at sonic and that’s where Jennifer the GM greeted us at Drive thru. Super nice lady. I asked if there was Public restrooms and she said yes in the back of the building. I didn’t think there was one. Was so grateful and the other lady that was working with her greeted me at the back door to show me where it was at. Jennifer had told me already but it was nice to get met. Then before I got back, Jennifer had brought out our order to the car. Little does she know how she made our night. We are not from this area in the customer service that we received from these two ladies were amazing. Can’t wait to go back to this area and stop by the sonic and see them again. I’ve not had customer service like that in a long time! I’m sure this is the way they treat all their customers and going above and beyond. You just don’t get that now days! My husband and I are very grateful. It was late at night. Thank you ladies. I hope the higher ups see this review and recognize them.
… moreCraig Marolf
Individual at the drive-thru was friendly and down-to-earth. Food arrived quickly. Banana milkshakes were fantastic. In regards to the food, I ordered “add mustard” and that what was on the receipt, but the burger came with lots o’ mustard. The burger was mostly bun, mustard, and diced onions. Was barely able to taste the beef. Will this dissuade us from eating Sonic in the future? No way! We love Sonic, but the sandwhich-maker must have thought it was “extra mustard.” We plan on eating Sonic again in a couple of weeks.
… moreCharles Sears
I’m not one to post negative reviews for organizations but after this experience, it’s definitely warranted. I also don’t like to toss around the Veteran card, But after the rude service that I received today, and the fact that not only was I wearing a United States Army hat, but also an Army sweatshirt and my vehicle highly decorated with military paraphernalia, shouldn’t have been any question as to who they were talking to. My wife and I stopped in to order a quick lunch, we placed our order at 11:45 AM, at 11:55 AM. We was approached and ask if we had the order for Brooklyn, which neither of us have the name Brooklyn. The employee then went to the vehicle next to us and gave them that order. We then had to wait an additional 20 minutes and watched numerous cars come and go and still we have no food. I hit the button on the intercom to inquire about our order and explain that we have still not received our food. The person on the intercom then came back and asked if there was something wrong with our order, which there was obviously something majorly wrong. We didn’t even have our order. After a few moments, the person comes back on the intercom and expresses that the food is cold and they had to re-drop the tater tots. It was at this time. I expressed that we have appointments. We can’t wait any longer and ask if we could just get a refund. A Personal on the intercom comes back and states that they’ll have our order out as fast as they can. I expressed again, we cannot wait and ask about a refund. Person on the income comes back on and very rudely states that they’ll have the order out as soon as they can and then disconnect from the intercom. I then go up to the store to request the manager and expressed to the manager, the issues that happen with our order and expressed again we have to leave. We cannot wait, the manager is now even arguing telling me that they’ll have the food out as soon as they can. I honestly lost count how many times I requested a refund but at this point I finally became very irate and forced the manager to give a refund. If you’re looking for fast service, I would recommend going to a sit down restaurant. If you’re going to choose to come to this sonic I hope your order is not incorrect because you’re definitely not gonna get friendly or respectful customer service. Not once through this entire interaction was I even given an apology for their incompetence until I called the corporate customer service line and filed a complaint through them. Eat here at your own risk and hopefully you’re not on a short lunch break because you’re more than likely not gonna make it back in time to work. Furthermore, this is the attitude they give a Combat Veteran that has literally put their life on the line to protect their freedoms in order to behave to the public in this manner. It’s very very disappointing that sonic apparently doesn’t train their employees to have respect for the public and their customer base.
… moreLyzz Cummings
Every time We stop here, no matter the day or time, we have good food and service. You can go through drive-thru or My Favorite,Order in your cars parking spot. You are not rushed, you push the button when you feel ready to order. It’s nice to be able to have enough time to look at the whole menu. They also have breakfast all day!
And
… moreEve Kelly
the experience i had at my local sonic was horrendous. the lady taking my order was extremely rude and refused to help our situation. i order the correct drink, it came out wrong so i told the employee. she then made us order another drink and pay for it. the second drink also came out wrong. in the end, we payed for 2 drinks that were wrong . please fix your staff.
… moreashley proudfoot
Blonde girl with the nasty rbf annd fake eyelashes accused me of buying a pretzel and switching it out for a corndog when I said I got the wrong item. Took her 30 minutes to bring out my order and She acted like we were stupid. I need to be reimbursed for this accusation
… moreThe Man
Just ordered a chocolate blast with three different candies. Got vanilla ice cream and 4 total m&ms. Literally the worst service possible. This has happened twice. I went back thinking the first time was a fluke, but unfortunately I was wrong.
… moreOmar Yahya
I waited for more than 45 minutes to get my order…don’t waste your time here
… moreRobert Gray
**Update to prior review **
So since I left my review couple months ago, we have ate here a few times. And I have to say wife & I have been impressed!
Considering it looks like they may be somewhat short staffed, we didn’t have any issue if it took a few minutes longer, actually added to the positive review. They came in and they made things happen.
So we all see the picture perfect burgers on advertisements, when reality you get it & looks like it was run over by a truck when you get it. Tomato is a sliver and looks inedible, lettuce has no crisp and just flat out not appetizing what so ever. Ask for onion and get a crumb or two at best..Sonic M’town has stepped up their game, past few times we ordered there we have received good looking, and tasting burgers. That will keep us coming back. For us, its all about the value at the end of the day. Bidenomics has all of us suffering needlessly so to pay $10-15 for a burger/fry combo is hard to comprehend. If we feel like we at least got a value from the meal we will return again. Hard to find a value these days. Other burger joints hamburgers are the size of White Castles anymore..with a higher price tag! We get our bellies full from the mean we get there, that’s the value we need.
Hats off to you all, keep up the good work. Be proud of yourselves and we will be there often!
Keep in mind I already picked through the burger in picture to check it out, otherwise it was 1 beautiful burger!
… moreAshley West
If I could give zero stars I would! 30 minutes to get out order, it was completely messed up and then another 20 minutes and still nothing brought out! Horrible Service!
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