Cafe Rio Fresh Modern Mexican

  4.1 – 1,634 reviews   • Mexican restaurant

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Counter-serve eatery dishing up Mexican classics including hand-rolled tortillas, burritos & tacos.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Cafe Rio Fresh Modern Mexican 83301

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caferio.com

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Reviews

Tasha Laws
I placed a DoorDash delivery and they forgot, not only both of my sauces that I ordered, but I thought they had it forgot my extra sauces turns out they didn’t. They just dumped everything included the sauces in my burrito on top of it. I’ve worked there and I know that you were supposed to put all of that in a little container. Even worse when the DoorDash went back to get it they said that I have to mark it as I want it on the side, which I don’t know how to do on DoorDash, but they also still gave me the wrong ranch. It’s a soppy soup. And it’s gross and cold. I paid $20 are yall for real? I expect better
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The Local Standard
“Holding up my line,” they said—yet the nearly $16 cash‑back discrepancy was their mistake. The manager threw my receipt away right in front of me and added, “I guess he wants his money back.” Shockingly unprofessional (January 2026.)

I reached out to customer service the same day as the event, and it’s now been two weeks with no follow‑up or attempt to resolve the issue. At this point, it feels like a poor effort to reconcile the situation, which is disappointing (February 2026.)
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bmek Fairbanks
Went in last night to grab dinner and the staff was great except the young woman checking us out. She never said a word even after i asked if i could have one more ranch she didn’t say anything. Then she punched in numbers told us the price then walked off. I looked at my man and said wow what crappy service….. she just left. I guess ill grab my own receipt. Then she comes from around the corner puts the ranch on counter still doesnt say anything. I used the rag on the counter and cleaned it off cause ranch was on side. Its unfortunate that she was so meh and lacked customer service. She looked young. I honestly wont come back to twin falls location because of my experience.
((This is my favorite place in boise-where i live. The staff is incredible. The lady that checks out up in boise is so friendly and has such great customer service and always consistent.))
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Beau and Bryan
I come into this Cafe Rio almost every day, and I can honestly say it’s the best one I’ve ever been to. The food quality here is consistently amazing—always fresh, perfectly seasoned, and rises above other Cafe Rio locations I’ve tried. Everything tastes like it’s made with extra care.

A huge part of that is thanks to Rachelle, who is hands-down the best operator I’ve ever seen. She personally greets guests, remembers regulars by name, and sets the tone for the entire team. You can tell she truly cares about the customers and the experience. The staff is upbeat and friendly, and the place is always clean and organized.

If you want great food and great service, this Twin Falls Cafe Rio is the one to go to.
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E “ED” M
Toxic Management – Avoid for Delivery or Pickup
I’ve been a DoorDasher for a long time, and this was hands-down one of the most disrespectful experiences I’ve had at a restaurant. I arrived at 9:00 PM for an order that was supposed to be ready in 5 minutes. The girl at the front told me I was “the next order up,” but instead of finishing the delivery, the staff spent the next 10 minutes ignoring the digital orders to prioritize 6 people who walked in behind me.
The real issue is the management. When the front-end worker finally told her manager that I was still waiting and needed the food, I heard him say, “I don’t care—he can wait or they can get a refund.”
This is exactly why digital orders and deliveries are always late at this location. Management openly admits they don’t care about the customer’s time or the driver’s livelihood. We don’t get paid to stand around while managers have power trips. I unassigned the order and left. If you want your food on time—or even at all—order from a place that actually respects its customers and the people delivering to them.
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Julymoonlightstar
Appalling Management and Zero Respect for Customers!

​I visited this Cafe Rio tonight and was completely blown away by the lack of professionalism. While the line was about six people deep, I noticed a delivery driver (DoorDash/Uber) waiting patiently near the front. By the time I made it to the register, that driver was still waiting.
​What happened next was unacceptable. A female employee went to a male staff member (who appeared to be a manager or supervisor) to let him know the driver was still waiting for the order. He responded, loud enough for me and other customers to hear: “I don’t care, he can just wait or they can get a refund.”
​Unsurprisingly, the driver overheard this and walked out empty-handed. I don’t blame him.
​It is incredibly ignorant to speak that way in front of a lobby full of customers. It shows a complete lack of regard for:
​The Delivery Driver, who is just trying to do their job.
​The Online Customer, who already paid for their meal and is now stuck with a massive delay because of this man’s ego.
​The In-Store Customers, who now see exactly how little this management cares about service.
​I’ve ordered delivery from here before and it’s always late or incorrect—now I know why. They clearly treat online orders as “beneath” them. If this is the type of person Cafe Rio hires for leadership, I will no longer be supporting this business. Someone needs to teach this individual that “customer service” applies to every order, not just the ones he feels like making. Avoid this location.
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Lei Loni Keele
I love coming here for the fresh, Mexican food. I love watching the tortillas be made from scratch. I love that all the ingredients are right in front so I pick what looks good. The serving sizes are big and I always end up with at least 2 meals worth of food.
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Brad Dunn
Plenty of seats. Food isn’t the greatest and the burritos are a let down, they fall apart instantly. Tortilla is good by itself. The bowls are impressive though. Kids portions are ok, not very consistent. For price and taste and wait in line, I gave it 3. I’ve been here a couple times, it’s just not for me. (I mean this respectfully)
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Mary Barros
I ordered through DoorDash with you guys and I’m completely disappointed always order with you guys and this time made me traumatize. Ordered around 7:30 and whoever made my delivery order hates it’s job. I ordered double enchilada with grilled steak and literally my steak came red on the inside. My plate was completely wet with so much sauce they put it on top and horrible help I got with the girl on the phone not even a “sorry I heard from her” never again.
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LISA HANEY
Caffe Rio is tried and true. They are very consistent. Their food is always good. I went in for a taco salad (my favorite) and it happened to be taco Tuesday. I had pork and chicken tacos. They were delicious!! Only $2.49.
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