

Full-service chain bar & grill providing hearty American eats in an informal setting.
Address and Contact Information
Address: 1330 Joe Harvey Blvd, Hobbs, NM 88240
Phone: (575) 392-7457
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Applebee’s Grill + Bar Restaurant in Hobbs, NM, 88240
Applebee’s Grill + Bar in Hobbs, NM
Applebee’s Lunch & Dinner Specials – Daily Food Deals in Hobbs
Reviews
And when I asked to take my iced tea to go, she offered to get me a fresh tea. That would have been nice if she had gotten me the right drink. Instead of iced tea (or any tea), I was given a togo cup filled with what i think was Coca-Cola.
I think this was an issue with understaffing or badly scheduled shifts, because she seemed to be the only waitress working. But again i don’t know whats happening behind the scenes.
Good food but be aware there might be some mistakes.
– Entry door outside handle caked thick with grime.
– Immediately greeted and seated. Table and chairs were clean.
– Server didn’t notice us – too busy watching football.
– Eventually server came to the table, and politely took our order.
– Bathroom seemed tidy and stocked.
– Drinks were quickly delivered.
– Food arrived acceptably about 10 minutes later.
– Silverware was absolutely disgusting and filthy.
– Knife so dirty, it was literally glued to the napkin. Tried to get more silverware, but server still watching football. Grabbed some little drink napkins from the railing, and wiped down the forks.
– Rim of plate around the food seemed greasy and spotty.
Dirty plates and silverware is usually the result of multiple issues:
1) poorly maintained dishwasher.
2) cheap chemicals and insufficient hot water.
3) improper pre-cleaning of dinnerware.
4) too many pieces of silverware in the tray at one time.
5) inadequate training and poor management
A ceiling tile was removed over a table several feet away, and lying on top of adjacent ceiling tiles. In the light, it was easy to see particles of debris drifting down through the opening.
The general manager was walking around the restaurant talking to customers. As a manager, it seemed she took little pride in her appearance. She was untidy, unimpressive, and seemingly unfocused on the restaurant activities.
Many staff members seemed to spend most of their time on their phone, or joking & flirting with each other.
It’s amazing Applebees spends so much on advertisement, but can’t get the basics right. Maybe if management trained staff to focus on the guest experience instead of serving their own self interest, more customers would come back.
IMHO, this Applebees is a good example of absent management, poor training, oblivious staff, complacent attitudes, and lack of commitment.
Reply to owner:
Thank you for your reply. However, I have no desire to paste an unknown link into my browser, no desire to provide more information, and definitely no desire to discuss or debate this review with your “Hobbs team.” I suggest not leaving these issues in the hands of your “Hobbs team.” IMHO that would be a mistake. This Applebees has been like this for years, and seems to be the culture of the restaurant – sometimes better, sometimes worse.
There is a fairly new Texas style steakhouse in Hobbs. It is usually packed. The food is always great, and the service is normally quite good. It is my first choice for dining out in Hobbs NM, but on this occasion I wanted a change.
So I chose to go to Applebee’s, because the menu is quite tasty when done right! Unfortunately, the bad service eclipsed everything else. How embarrassing for me. How embarrassing for you.
I want nothing from this review other than to highlight a problem, and hopefully inspire positive change. Hobbs is in serious need of another serious restaurant. Good luck.