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Unique 28th-floor American spot with arty, industrial accents, an aquarium bar & observation decks.
Address and Contact Information
Address: 1 Bass Pro Dr, Memphis, TN 38105
Phone: (901) 291-8040
Website: http://www.big-cypress.com/dining/the-lookout-at-the-pyramid-en.html
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Order and Reservations
Reservations: resy.com
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Dining The Lookout At The Pyramid – Memphis – Big Cypress Lodge
After taking a ride up the country’s tallest free-standing elevator, enjoy the views of Memphis, Tennessee with a specialty drink and delicious meal at The …
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… Memphis, The Mississippi … Read more. The Lookout. 1 Bass Pro Dr. 1 Bass Pro Drive. Memphis, TN 38105. Get Directions +1 901-291-8040 https://big-cypress.com …
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Reviews
Mackenzie Woods
We went in the afternoon and no one was there. We had a party of 10 and having previously been a waitress, I try to be understanding and patient but this was just seriously awful service. The drinks were never refilled and so we all had to constantly ask for refills. The waiter would walk around talking to other employees or just standing around instead of doing his job. The food came out like this: 2 entrees every 6 minutes. The first 4 people especially just sat and waited for the rest to get their food because they didn’t want to eat without everyone. So their food was getting cold and we all just ate at different times. Luckily after half an hour, we all had our food.
EXCEPT. I had asked for a side salad with ranch as my side and I got fries (even though I said I would pay for the up charge he told me it would be). Our nieces food NEVER came but we all gave her some of our food so she had a plate made up of portions of all of ours. My husband ordered the elk burger and the waiter brought a regular burger. Then had to take the regular burger back and it was another 10 minutes before he got what he actually ordered. The table was dirty and the waiter refused to take away dirty dishes so we actually started pre-bussing our table ourselves and stacking cups and stuff. Again, there were no other tables.
We totally would have understood if the restaurant was busy and/or understaffed but…again, there was no one else there!
Then we realized why the service sucked. Because a 20% gratuity was automatically added to the check. So of course the server was not going to work. Because he was guaranteed money even if he did a terrible job – which he did.
Food was 2 out of 5 stars. I would say the loaded fries were delicious and an unusual shape which made them fun! Burger was just okay.
Would not come back here unless someone not only paid for my meal but paid me.
… moreEXCEPT. I had asked for a side salad with ranch as my side and I got fries (even though I said I would pay for the up charge he told me it would be). Our nieces food NEVER came but we all gave her some of our food so she had a plate made up of portions of all of ours. My husband ordered the elk burger and the waiter brought a regular burger. Then had to take the regular burger back and it was another 10 minutes before he got what he actually ordered. The table was dirty and the waiter refused to take away dirty dishes so we actually started pre-bussing our table ourselves and stacking cups and stuff. Again, there were no other tables.
We totally would have understood if the restaurant was busy and/or understaffed but…again, there was no one else there!
Then we realized why the service sucked. Because a 20% gratuity was automatically added to the check. So of course the server was not going to work. Because he was guaranteed money even if he did a terrible job – which he did.
Food was 2 out of 5 stars. I would say the loaded fries were delicious and an unusual shape which made them fun! Burger was just okay.
Would not come back here unless someone not only paid for my meal but paid me.
Sam Robertson
Such a strange place!
View is amazing and probably the only reason it’s visited. We decided to stay for drinks and watch the sunset (that was great to see), however despite an ok wine list, was told there was no white wine and only Cabernet Sauvignon – so we had a glass each. Next server said they only had Merlot…
Bar area was untidy, the view of the fish tank was spoiled because of all the clutter on the ledge around it. Poor fish looked so bored and just made it feel weird!
Glad we didn’t eat here too, between afternoon and evening service there was no clean up, food debris and dirty cutlery were just left on the floor. The kitchen was untidy; with bread, sauces and dirty rags just left on the counter alongside the kitchen. One kitchen staff member had his trousers halfway down his bum so we could see his underwear and kept pulling them up, with the gloved hands that were then touching food and utensils being used in the kitchen!
Serving staff were just totally uninterested. They had ample opportunity to check on us and actually upsell but they didn’t! Only one server from the evening shift seemed to enjoy his work as he served a table alongside us.
… moreView is amazing and probably the only reason it’s visited. We decided to stay for drinks and watch the sunset (that was great to see), however despite an ok wine list, was told there was no white wine and only Cabernet Sauvignon – so we had a glass each. Next server said they only had Merlot…
Bar area was untidy, the view of the fish tank was spoiled because of all the clutter on the ledge around it. Poor fish looked so bored and just made it feel weird!
Glad we didn’t eat here too, between afternoon and evening service there was no clean up, food debris and dirty cutlery were just left on the floor. The kitchen was untidy; with bread, sauces and dirty rags just left on the counter alongside the kitchen. One kitchen staff member had his trousers halfway down his bum so we could see his underwear and kept pulling them up, with the gloved hands that were then touching food and utensils being used in the kitchen!
Serving staff were just totally uninterested. They had ample opportunity to check on us and actually upsell but they didn’t! Only one server from the evening shift seemed to enjoy his work as he served a table alongside us.
Alex Sheldrake
I LOVED this place. The price does seem like a lot, but you get your moneys worth. The bourbon wings were our appetizer. They are so delicious. Make sure you ask for a couple extra plates to come with it, though. My wife ordered the bourbon salmon, and I got the bourbon glazed pork chop. The food was phenomenal, and the view was gorgeous. The pork was very juicy and the bourbon glaze was so good. The flavors were so perfect. My wife said the salmon was a stretch for her to order, but she was far from disappointed. I also tried a bite and it was very flavorful and juicy. The sweet tea is homemade every day according to our waitress, and it tasted amazing.
Finally, I was to thank our waitress, Dominique. She was so sweet and definitely made the experience worth it. She kept our drinks full and made us smile. If you are reading this, Dominique, thank you for serving us!
… moreFinally, I was to thank our waitress, Dominique. She was so sweet and definitely made the experience worth it. She kept our drinks full and made us smile. If you are reading this, Dominique, thank you for serving us!
Angela Palmisano
Excellent!
The hostess was very helpful when making reservations and getting our desired table for the night.
Anna was friendly and provided great service.
Our food and cocktails were amazing. The Red Fish with crab is life changing!!
Also loved that a photographer was available to do a nice photo on the look out deck in front of the bridge.
Overall, fantastic experience. Highly recommend.
… moreThe hostess was very helpful when making reservations and getting our desired table for the night.
Anna was friendly and provided great service.
Our food and cocktails were amazing. The Red Fish with crab is life changing!!
Also loved that a photographer was available to do a nice photo on the look out deck in front of the bridge.
Overall, fantastic experience. Highly recommend.
How it is Liz
My visit to The Lookout at Big Cypress Lodge was such a thrilling experience! The adventure started with a nerve-wracking ride up the tallest freestanding elevator in the country, soaring 300 feet to the top. As someone who’s a bit scared of heights, I was hesitant at first, but the ride was surprisingly smooth and worth the trip once I stepped out onto the observation deck. It’s also free to ride for hotel guests but all others get charged a fee.
The design of the restaurant is really creative. I loved the floating metal fish artwork overhead, which gave the whole space a whimsical, underwater feel. The circular bar with its beautiful fish tank centerpiece was a major wow factor too The furniture and decor have a modern yet rustic vibe that really fits the overall lodge atmosphere. The designers really knew what they were doing!
The food was good. We started with the shrimp appetizer however, which was so spicy it set our mouths on fire! Thankfully, the cocktails were top-notch and helped cool things down. I especially loved their espresso martini, it was rich and smooth made just right.
After dinner, we walked around the observation area. The panoramic views were breathtaking. It was really peaceful, and perfect for taking in Memphis from above. I also appreciated how safe it felt, with reinforced glass and secure railings that made it easy to enjoy the view without worry.
Overall, it was a fantastic dining experience that blended adventure, good food, and stunning scenery. If you’re visiting Memphis, The Lookout at Big Cypress Lodge is absolutely worth a visit especially if you want something unique and unforgettable.
… moreThe design of the restaurant is really creative. I loved the floating metal fish artwork overhead, which gave the whole space a whimsical, underwater feel. The circular bar with its beautiful fish tank centerpiece was a major wow factor too The furniture and decor have a modern yet rustic vibe that really fits the overall lodge atmosphere. The designers really knew what they were doing!
The food was good. We started with the shrimp appetizer however, which was so spicy it set our mouths on fire! Thankfully, the cocktails were top-notch and helped cool things down. I especially loved their espresso martini, it was rich and smooth made just right.
After dinner, we walked around the observation area. The panoramic views were breathtaking. It was really peaceful, and perfect for taking in Memphis from above. I also appreciated how safe it felt, with reinforced glass and secure railings that made it easy to enjoy the view without worry.
Overall, it was a fantastic dining experience that blended adventure, good food, and stunning scenery. If you’re visiting Memphis, The Lookout at Big Cypress Lodge is absolutely worth a visit especially if you want something unique and unforgettable.
T Mamola
Service was not on its game the night I came. It was hard to get a menu let alone served and the restaurant was barely half full on a Saturday. You must have a reservation to sit anywhere but the bar. A salad takes about 30 minutes to be brought out. Water also tastes of a chemical I couldn’t put my finger on, not dish soap but a chemical for sure.
I would recommend sitting next to some nice Texans that make wonderful conversation while waiting about 45 minutes for their meal.
… moreI would recommend sitting next to some nice Texans that make wonderful conversation while waiting about 45 minutes for their meal.
Lilo Quinn
The elevator up was very nice and we did not have to pay for it because my wife and i were staying at the hotel but you would have to pay for it otherwise. Once you get to the top the service seems good but don’t be fooled, the service for the restaurant was awful and our waiter, Marcus, did not check in on us once throughout our meal. We waited about 20 minutes just to get our drinks and about another 30 minutes after we ordered to get our food. We had to ask another waitress that was walking by to get our check because the only thing worth going for is the view. We both ordered catfish and honestly you could probably get better quality and service at captain d’s. Just save yourself the money and only go for the view and find elsewhere to eat. The water had some sort of chemical taste to it but we could not put our finger on it and the first glass my wife got was dirty and she got another water but still had the same awful taste to it.
… moreSherri
Hostesses were rude, food was okay, view was great. It costs $36 for 4 to ride the elevator. We booked our reservation while driving through. The information on the elevator cost was only given after the reservation was booked and a $20 fee per person would apply if canceled (our reservation was same day). There was no salt and pepper available. In our section, there were more empty tables than full tables and it still took an hour to get our food which was sandwiches and salads. Go to Bass Pro but skip the restaurant. Overpriced and totally not worth it.
… moreHayley Bates
Marcus was such a nice server!! He was very attentive even while being busy. California club was also delicious!
… moreSamanthia Wild
Amazing food and views! The staff was great. This was such a neat experience and great price for what you get!
… more