karina moland
The service was impeccable. I had a big complicated order and they made it easy. I felt so good ordering that I will be returning again and the service from Talan the cashier was amazing. And the food that the cooks made was so delicious and fresh. You should give them a raise or some kind of appreciation.
… moreBxhalo Benitez
had a bad attitude, unfriendly, they forgot something in my order, and did not offer me if I needed anything else (my order had chips and they forget I think if you ask for chips it is obvious that it should have salsa or pico) in which I asked again for salsa obviously for the chips and well this person occurred to me to tell me that I did not ask for in his order and what bothered me even more was that only green sauce, which made me feel that I should accept it and not ask more, because it was just that he showed me, and for the third time they were not friendly to see if I needed anything else, anyway, the complements that this restaurant had have changed and one adapts but I think that the human service we need to improve it with sales and service techniques, of course I know that sometimes humans think they know everything from me I leave them 1 star in service because they made me feel bad, the menu is standardized to be productive and easy to offer I think that here the person was wrong in the service offered that in On other occasions it has been spectacular
… moreviveana lopez
They seem to always mess up my order been on hold for over 2 minutes to complain about how the forgot my drink on top of it she put a regular I asked for a large. Now I have to go all the way back to get my drink. It’s ridiculous then they get mad and give you attitude it’s happened too many times.
… moreRAY Olivas
Sun oct 5th shift employees best customer service more Pollo loco restaurante needs more people like them All other Pollo loco in Bakersfield area can learn from the Pollo loco on California Ave good job
… morePete Madera
The customer service was fast and friendly. My only issue is thst I had ask for a keto friendly meal with extra chicken and being that the bowl contained double chicken I barely saw any chicken let along extra chicken. Sp for that I gave them a 4 star.
… moreYolanda Chatman
I ordered a Pollo bowl with a chicken breast which that’s not a breast because a breast is white meat and that’s similar to a thigh cause it’s dark meat and my chicken is dry so it must be from yesterday. All I’m asking can I get what I ask for and what I paid for Simple as that and the people working there that is not your food that belongs to the restaurant so stop selling day old meat
… moreLeah Cordello
Not sold on buying into the rewards program but was impressed with the leftovers we had a from two combos… (Chicken Avocado Bowl, a Mexican Caesar Salad Bowl, 2 Ice teas, plus a side bag of chips with guacamole.) Good fresh cooked flavor and satisfied our hunger for under $17.00
… moreP145fgr
Not in the best location and the employees and clientele seem to match that. Food got me stuck in the bathroom the following day. Something is not clean or cross contaminated in there. And they are dealing with RAW CHICKEN….. lucky this place didn’t kill me.
DO NOT EAT HERE
… moreWTF ISthis
Eating el Pollo loco is one of the best fast food options in terms of health. As far as I know. The chickens delicious and I enjoy getting the avocado chicken salad with tortillas on the side to make my own tacos. I’m full off 1 meal for 12$.
… moreMissKayGee
Good food.
6.21.21 – Cheesy Chicken Quesadilla lunch box. Subbed the rice and beans with corn. Comes with chips and churro.
… more