Marcus Beck
Absolutely worse experience with subway. The guy behind the counter was giving me and my wife nasty looks the whole time we were there. I can only guess he’s was not having a good day but you don’t take that out on your customers, and don’t get me started on the quality of the food the most pathetic subs Ive ever gotten, I’m a big one with tipping but with how poor the subs looked I didn’t even wanna pay for what he was giving me, but my goal was just get my wife and kid home with something to eat. It will be a long time if ever before I even think about giving this location another chance.
… moreAce Demiral
The young lady who made our sandwiches was fantastic and did a good job. The female manager on the other hand was rude. Complained about us using a coupon, then complained about using our points. If you read the coupon it does not say you can not use reward points with the coupon offer. Just says cannot be combined with any other offer. Basically this manager was being rude AFTER the purchase saying she has to put money in the drawer etc. We just walked away. If you cannot mix coupons with points fix your system. The level of unprofessionalism is crazy. Smh. We will not return to this location.
… moreMark Zheng
Please do not go to this store. The lady manager will complain and argue you if you are using a coupon and reward points from your subway account. Unprofessional and rude manners. I better spend my money on other subway location with better respect.
TLDR manager suck, food suck, no respect = no go
… moreZachary Thompson
Got a salad in the afternoon and haven’t stopped vomiting. Didn’t eat anything else.
… moreSteven
Im only giving a 5 star for today febuary 6th and my order and how nice they were very polite and make my simple order as i like it . Fresh green lettuce . Fresh tasting seafood . Soft warm great itailan foot long . All ingredints are perfect but shouldnt they be . Judge at your own visit i havent been here in many months .
… moreHaneef Hagans (Haneef)
Ummi, my little brother, and I went to get subs from Subway. The service was great. It wasn’t busy, so we had time to enjoy the little moments that count family time. And btw we enjoyed every bit of our meals.
… moreJacob
Mobile order was made completely wrong, they added olives, jalapeños, and pickles to a chicken bacon ranch sandwich. On top of that, they gave me the wrong bread and refuses to remake the sandwich when I went back to have it fixed. Instead, the MANAGER took my opened sandwich back over the counter and moved the old toppings over onto a new slice of bread. That was my third time going back to have it fixed, since the second time only resulted in pickles being picked off. The whole time she “remade” the sandwich, her coat sleeves were dragging across every condiment on the counter, and every sandwich being made. Never again
… moreDan Behun
The store cancels orders when they decide they don’t want to do them. I went in, and there was a line of us expecting food, and they said they wouldn’t honor any coupons and they just canceled any that got used. So effectively, multiple people order online, drive over, and they say they will keep doing that anyway.
… moreMegan Greenwell
This location does not honor the deals on the Subway App. Buyer beware. I used the app to get BOGO footlongs and according to the app this was a participating location. When I arrived, they told me they cancelled my orders because they don’t participate in the the app deals. My CC was charged however and now I’m awaiting a refund that might take up to a week. I was willing to pay about $20 for subs, but not $40!
… moreRyan James
I am not sure that this location is still in business. I’ve gone to pick up food several times and have witnessed negative encounters with their customers in the past, but never experienced one until now. I had always wondered what could have possibly happened to make customers as upset as they were, but I totally get it now. They have zero regard for the customers who keep them in business.
I logged in to order online, and there was a BOGO special listed…BONUS! The store was listed as a participating restaurant, so I completed my order, waited for the confirmation and then headed out to pick up the food. When I arrived, I gave them my name and was kind of given a blank look. I continued to walk to the counter and was then informed that my order had been cancelled because they do not participate with BOGO and I should be seeing a credit back on my card in 3-5 business days. How is that ok?!?! Over an $8 promo that they were listed as participating with on the company website, they cancelled an order (That was for my boss mind you!!) rather than just suck up the pennies of loss and then contact corporate to then be removed from the promo.
Online ordering is put in place to make customers’ lives easier and to expedite the process. If I had time to waste I would’ve walked into the store to order and waited. I ordered online because i had limited time, and instead of respecting that, they cancelled an order. What if that was my last $20?!?! I would now have to wait 3-5 business days to see it again over their ignorance!!!! I ordered online. They could have easily called me to let me know the situation, but no, they allowed me to waste 20 minutes killing time to then show up for an order that was cancelled!! Mind you, the app showed my order had been confirmed, was being prepared and was actually ready!!! I will never order from them again!!! Go to the Walmart Severn location. At least there they are courteous!!
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