Summyr Karkoski
As a lover of box meals I have to say this is pretty good.. not the best, not the worst. I try to pick meals that I really look forward to and unfortunately it’s inky a win about half the time. With that said.. about half the time I’m stoked and I prepared a meal the family ❤️ ‘s so.. that’s a win! Left overs go amazingly well in in the freezer and heat it up for like 3 min. Stir and a min or 2 more for another awesome meal!! Try it for sure go ahead and use my coupon code.. 180$value.. if it’s used and you want it message me or notify me somehow and I’ll give you a new one.. we get 3 a week so I have some back up’s lol been doing this a while
… moreMargaret Gilbert
Terrible experience. Shipping was delayed by days. They attempted to correct but never sent 2nd replacement. This was intended to be a gift but we received a wet, broken box, of rotted and molded food. Did not redeem nor correct issue like promised. Terrible all around! Definitely only send to people you wish ill upon-bc you could get ill consuming the ingredients of this greenchef product…the juices of the warm meat mixed with the gelatinous veggie was an especially interesting aroma that filled the house for days. Do better please.
… moreBilal Paracha
Appointment was at 12:30pm, arrived at 10am, done by 10:40am… Very nice security staff. They will fill your information and assign you the dock, you just leave the papers on the back of the trailer and you will get your pod at a same place once they done off loading you. Truck entrance is from the back side of the building, from 36th Street.
… moreJoel Tafoya
Great option for fresh, organic home delivery of pre-kitted meals to cook in your home. Place your order in the app and they deliver fresh ingredients, conveniently packaged, right to your door every week. Get what you want, skip when you want. It’s PERFECT!
… moreekam sandhu
0 star. i wish i never come back this place. they take aa long long for pickup. i checked in 7:30 now time is 1:30 i m still on aa dock.
… moreMichel Reim
After looking at reviews went to unload early. Appointment at 3 PM and after waiting all day pretty much took them only 45 minutes to unload. Why do people act so petty in this manner? The only point they proved was won’t be returning to this facility!
… morechase waters
Signed up becuase my mom sent me a referral for a “free food box”… I signed up and paid 10.99, come to find out a few days later I received an additional 43 dollar charge. I wasn’t happy about the extra charge but figured it wouldn’t happen again.
Then today they charged me 73 dollars for a random box that I didn’t even order. I called the customer support but they said they couldn’t give me the money back because it was beyond the cut off date?
I didn’t realize that they had signed up to pay for a whole box every week. Pretty ridiculous
… moreAnila Yadavalli
This company is an actual scam with the worst customer service I have ever encountered in my life. Not the specific people working customer service, but the policy guiding their actions. Their hands are tied by Green Chef, which does not care about customer retention. Green Chef is a subsidiary of Hello Fresh, and is recommended to you when you try to cancel Hello Fresh. Likely this is a way for Hello Fresh to squeeze some money out of customers who are likely going to leave anyways, but keep their name clean.
So what actually happened to me? I made an account on their website, looked their menu, and then deactivated the account. I received NO EMAIL to confirm anything had happened. Then suddenly I get an email saying my box is going to deliver and I have a charge on my card. I called asking for a cancellation and/or a refund because that is ridiculous. After probing and trying to figure out why, they said they were specifically told NOT to refund or help people in my situation. This is coming directly from Green Chef. They do not care if you get charged for a box you did not order. They happily will inform you about the hidden “tricks” inside their terms and conditions and say too bad so sad.
The cherry on top was that the meals that were delivered to us all had meat and we are strict vegetarians.
Shame on Green Chef and on Hello Fresh for running this scam.
… moreLori Datena
Long time subscriber to Green Chef but canceled today. We enjoy the recipes, variety of choices and the mostly organic ingredients. There have been some semi-regular hiccups with missing or spoiled ingredients (think slimy cilantro) which I’ve either just replaced on my own or been credited for after reporting to Green Chef (not a big deal). Last week, for the 2nd time, a delivery did not arrive (although Green Chef assured me it was just delayed). By the following day with still no sign of the box, Green Chef said they would refund me but what I received was a credit on my account towards a future box. Six days after the original scheduled delivery the box arrived. It was a hot mess, literally. Repackaged contents dumped in an actual garbage bag and put in a new box that was soggy, leaking and stinking. We were home so did not miss the delivery. Customer service put me on hold while they “verified my story”, which was indeed verifiable. The additional charge for organic meat was refunded, but the price of the box itself was a credit on future boxes. I stated this solution was not acceptable to me so was offered an $18.00 credit (about 1 of the 8 standard meals I typically order) as another credit another week later. Judging from all the direct marketing offers I receive from Green Chef, they spend a lot to recruit new subscribers. I wish they would spend a fraction of what they offer a new subscriber to address their issues and retain me as a customer. This is a service that sells convenience, but it is very inconvenient to count on meals that don’t arrive, then plan and shop last minute to replace what didn’t arrive, make multiple call to customer service and deal with the leaky, stinky bag of garbage dripping on my porch. I believe UPS delivers Green Chef even though Hello Fresh owns them and has their own delivery vehicles. We had Hello Fresh for a long time too but wanted organic ingredients so switched, but never had a delivery issue with them. Making so little effort to retain loyal customers will likely make it hard to build subscription numbers-it’s a leaky bucket
… moreHappy Jack Roach
Semi trucks check in and out at the North side of the building at the security gate. Pleasant and efficient. Okay to park your truck overnight on the side street outside of the gate.
Friendly people & fairly efficient.
Add long as your not late for your appointment & arrive between shift changes
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