W Jones
Placed an order on the app for curbside pickup and entered in my car description as the app instructed. Waited 10 minutes, finally walked inside and order was sitting on the counter. No one was going to bring it curbside. Ordered a bootlegger club, add EZ mustard, cut in half. What we got is the picture below- laughable roast beef, excessive mustard, not cut in half. Also the app asked me what I wanted to drink, I ordered a Dr Pepper fountain drink, that wasn’t done either. This pathetic sandwich, a bag of chips, and a fountain drink for $13? Jimmy John’s has gone downhill. We won’t be going back.
… moreValerie Southern
It is not very often to see a staff at a fast food place be so professional and friendly. Everyone worked together so well and had smiles on their faces! There was a young man who seemed liked the manager and he was involved, friendly, and lead by example. We were really impressed!
… moreTess Hawkins-Hill
This location has been extremely disappointing. It feels disorganized, communication is lacking, and the overall atmosphere seems tense and unwelcoming. Unfortunately, after several recent visits, my order has been incorrect every single time. Consistency and attention to detail matter, and I hope improvements are made because I would really like to be able to rely on this location.
… moreKarl Kawano
Just look at the picture. That says it all. One thin slice of beef. It was laughable. $12.65 for this so called sandwich, bag of chips and large unsweetened tea.
This happened at another Jimmy John’s too so I’m done with them. So sad, I really liked them at one point.
… moreDS
⭐ 1 Star (Only Because Google Won’t Let Me Leave Zero) Jimmy John’s – Cleburne, TX
Let me start by saying: if disappointment were a menu item, Jimmy John’s Cleburne location would be serving it up in foot-long portions. The sandwich I received was a culinary tragedy wrapped in paper — soggy bread that disintegrated on contact, a sad whisper of meat, and veggies that looked like they had given up hope sometime last week.
I’ve had sketchy Subway subs before, but at least you get front-row seats to the failure as it’s assembled. Jimmy John’s? They skip the show and toss the regret straight at you. It’s like ordering a sandwich from someone who actively resents sandwiches.
And the price? Premium charges for bargain-bin quality. I wouldn’t pay that for a masterpiece, let alone what tasted like edible apathy.
This location needs a serious wake-up call. Until then, do yourself a favor and eat literally anywhere else — or just chew on your sense of betrayal. It’s more satisfying.
… moreLarry Belkwater
Had a bad experience last time several months ago, filled out a survey and received prompt contact from the store. They offered a free sandwich which I appreciated but that wasn’t the point of the feedback. I was hoping they’d make improvements for next time.
Fast forward a couple months later after being tired of the food choices in Cleburne I decided to try them again. Failed again.
How hard is it to make a sandwich? Apparently quite difficult at this location.
What was ordered: A simple sandwich, add oregano/basil and cut it in half.
What was received (same as last time): Tomatoes with hard white centers (not edible), hardly any seasoning and not cut in half.
And then you prompt me to leave a tip? For making me a sandwich? Here’s a tip: Make a better sandwich next time.
… moreKelsey Marie
I have had an obsession with jimmy John’s since my husband put me on it and we just so happen to go into the store this morning and my husband asked an employee working if they were open their response “when I open I come in early and get my stuff done and open early” that right there is a dedicated worker! Not only helped me with the menu but comes in and has everything clean! Good job jimmy John for hiring rebecca!!! I recommend seeing her! mind you this is the cleburne TX jimmy John’s.
… moreLisa Smith
Customer service isn’t what it used to be. Having said that I just wanted to say that Melissa at the Cleburne location was so friendly and helpful that it was a refreshing change from what we have come to expect these days at most fast food chains. Thanks Melissa you made my day!
… moreMary Ann Winsett
Melissa is always on top of things ! I never have to worry about anything missing in my bag , and she gets people in and out ! Best customer service in the entire building & makes the best sandwiches.
… moreMckenna Stewart
Never been to jimmy johns but hopper and melissa were huge help on helping me choose what i wanted. The costumer service was fantastic. The place looked good you cen definitely tell it is under new management.
… more