JR
Placed an online order for the drive thru at 7 pm. Got there at 7:30 and the line was wrapped around the building. Decided to go in and wait for my food. Checked in and let them know I didn’t feel like waiting in the line, I’d rather wait inside and the cashier, Josh, laughed at me and then continued to berate me in the kitchen for the next 30 minutes while I patiently waited for my order. He was back in the kitchen yelling about the drive thru order that didn’t feel like waiting while I was standing there the whole time. The workers around him just worked with their head down while he threw an absolute temper tantrum like an 7 year old about the customer who was patiently waiting in the lobby. It was just absolute harassment to me and his co-workers for 30 minutes straight. He came up to me with my drinks and stated “mobile order that didn’t want to wait” (after I had been waiting 15 minutes without saying one single word about said wait). One of the drive thru girls (I think the manager said her name was Tonya) very nicely came up and tried to help me, but I think she got busy. A manager eventually came up to me and helped and apologized for his behavior. I said the drive thru worker was very nice and she was as well but there is no reason for him to act like that for 30 minutes when I’ve been absolutely nothing but patient. What a jerk, he needs to find a job where he doesn’t interact with any type of human.
My fam enjoyed their Grinch meals despite him being absolutely bitter in front of our 8 year old the whole time
… moreDan Acton
Cannot stand the new design that hides kitchen. No staff ever is at register to help assist with orders, get drink refills (I hate not being able to get my own refill) keep eye on dining room or unruly customers, or to see tables and floor need attention. This location even put an old fashioned bell on counter to get staff’s attention. Fries looked good, but were room temperature. Big Mac, med fry, & drink nearly $10.
New location interior is as spartan and cold as a Russian prison. Enjoy this review? Please hit the Like button❤️
… moreEvan Goley
Food always consistent, can never go wrong with McDonald’s.
Service has been a hit or miss.
Some employees just don’t care and look depressed, say nothing at all. While others smile and repeat name on order or total, say have a good day, etc.
Speed of service, truly is depending on how busy they are. You can wait 2 mins once reaching 2nd window if simi slow or when busy, get pulled up to 3rd extra wait window or a reserved parking spot for drive thru, and wait about 5-15 mins there.
… moreNick Tatum
Please close this location if you do not have the employees to staff it correctly. After ordering in side on the digital Kiosk wait 10 minutes standing there for my food. A employee finally came from the back and I ask about my order. He went to the back and after 10 minutes of sanding there I left had to be back at work. Glad I paid for food I did not get. Avoid this location at all costs.
… moreK A Small
I’ve given this location multiple chances, but the service continues to be disappointing. Most recently, I went for breakfast at 10:50 and was told they had switched to lunch—even though the drive-thru menu still showed breakfast. When I tried to use a breakfast coupon, it was taken, and I was then told breakfast was no longer served. Poor communication and service. I’ll drive a few extra miles for a location that gets it right.
… moreZachary Bowling
Drive through has become a joke now. Food is so slow to come out that everyone has to park on their overflow parking and wait unbelievably long times waiting for food. This is supposed to be a “fast food” place.
… moreHype x Royalty
The service was excellent! This nice woman Bernice handed me the food through the drive thru. Although my order was messed up missing a fry, when I brought it up to her she apologized profusely and took the initiative to fix the issue!
… moreT-zommy (Tommy)
Got the chicken nugget combo. They put a singular sauce in the bag. Yeah yeah that’s myfault I should’ve checked. Food was cold too tho
… moreT Dogg
This is my last time getting anything from this location. Thought the one on Erie blvd was bad This was the worst burrito i have ever had from ANY mcdonalds….its just sad the lack of listening and caring here is at a all time low. Should of never even built this location. Its been terrible ever since they opened
… moreMick “Woodcutter” Beahm
Nice new facility. Wonderful lady took my order. Had the sausage mcmuffin x 2. Muffins were burnt to black and the sausage was dry. They slapped a piece of American cheese on as an afterthought as it was not or could not be melted. It’ll be another 10 years before this reviewer visits for breakfast again. Gave this place another chance to redeem itself and I have an arch card to use up. Ordered the sausage egg mcmuffin to go. Once outside and driving, I took a bite and low and behold my sausage patty had turned into a slice of ham. Not worth turning around to get corrected. If there was a 0 score for food I would give it. Be aware if it’s you ordering here you have, based on my three visits, a 100% failure rate on food.
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