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Your local Helotes Subway® Restaurant at 12550 Leslie Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Subway – Visit Helotes
Subway. 12952 Bandera Road Suite 110 Helotes, Texas 78023; 210-695-8765 … Helotes TX. GET IN TOUCH. P.O. Box 507; 12951 Bandera Road Helotes, Texas 78023 …
Reviews
Stephanie mob
I visited your store today and had a very disappointing experience. Two employees, a man and a woman, were working the counter, and it was evident that both employees had disabilities. It took over 30 minutes to prepare a single sandwich, and the process was extremely slow and disorganized.
My concern is not with the employees themselves. What was troubling was the complete lack of supervision, support, or management oversight. There was no manager or person in charge present to assist them, guide them, or step in when it was clear they were struggling. These employees were left alone without the structure or assistance they clearly needed, and that is unfair to them.
If an employer chooses to hire individuals with disabilities, which is commendable, it is their responsibility to ensure those employees are properly vetted, trained, and supported to succeed in their roles. Leaving them without oversight does not reflect inclusivity; it reflects neglect. Entry-level wages do not justify inadequate training or supervision, especially when employees are genuinely trying to do their best.
This situation reflects a failure in management, not in the employees. Unfortunately, because of this experience, I will not be returning to this location and will seriously reconsider visiting any other stores under the same ownership, which I understand may include multiple locations. I hope this feedback is taken seriously and used to improve conditions for both customers and employees.
… moreMy concern is not with the employees themselves. What was troubling was the complete lack of supervision, support, or management oversight. There was no manager or person in charge present to assist them, guide them, or step in when it was clear they were struggling. These employees were left alone without the structure or assistance they clearly needed, and that is unfair to them.
If an employer chooses to hire individuals with disabilities, which is commendable, it is their responsibility to ensure those employees are properly vetted, trained, and supported to succeed in their roles. Leaving them without oversight does not reflect inclusivity; it reflects neglect. Entry-level wages do not justify inadequate training or supervision, especially when employees are genuinely trying to do their best.
This situation reflects a failure in management, not in the employees. Unfortunately, because of this experience, I will not be returning to this location and will seriously reconsider visiting any other stores under the same ownership, which I understand may include multiple locations. I hope this feedback is taken seriously and used to improve conditions for both customers and employees.
Kally Mc
Take your time and money to the subway on Bandera that is less than a mile away. I don’t know what it is about fast food establishments that are situated inside of Walmarts but apparently they aren’t required to adhere to the same standards that other stand alone establishments do.
This is probably my 3rd or 4th time getting an incorrect order so I finally decided to write a review. I ordered a turkey sandwich, with provolone, lettuce and extra ranch. There was hardly a drizzle of ranch on the sandwich. When I called to complain and spoke with Peter (I was told there was no manager on duty to complain to) he told me he remembered putting ranch on that sandwich. I told him I could show him the sandwich in question to prove there was not extra ranch and he then said yea you can do that if you want. No I do not want to drive all the way back to your establishment to show you that you messed up my order. I asked for a refund he said it would have to wait until the manager returned tomorrow morning. I will however happily leave a review and pictures on here so if the manager or Peter, cares to see their handy work they can.
… moreThis is probably my 3rd or 4th time getting an incorrect order so I finally decided to write a review. I ordered a turkey sandwich, with provolone, lettuce and extra ranch. There was hardly a drizzle of ranch on the sandwich. When I called to complain and spoke with Peter (I was told there was no manager on duty to complain to) he told me he remembered putting ranch on that sandwich. I told him I could show him the sandwich in question to prove there was not extra ranch and he then said yea you can do that if you want. No I do not want to drive all the way back to your establishment to show you that you messed up my order. I asked for a refund he said it would have to wait until the manager returned tomorrow morning. I will however happily leave a review and pictures on here so if the manager or Peter, cares to see their handy work they can.
Heather
When I arrived, there was a sign indicating the employee had gone to the restroom for a five-minute break. I completely understand and was not upset by this. However, the wait extended to approximately ten minutes, at which point the employee had already returned but the delay had still occurred.
Unfortunately, the issues continued with my order. My sandwich was prepared incorrectly, as it was missing mayonnaise and included olives that I did not request. Additionally, the sandwich was cold when I received it, which further impacted the quality of the meal. To add to the disappointment, I ordered an oatmeal raisin cookie but was instead given a white chocolate cookie.
While I understand that mistakes can happen, the combination of delays and multiple errors made this experience frustrating and disappointing
… moreUnfortunately, the issues continued with my order. My sandwich was prepared incorrectly, as it was missing mayonnaise and included olives that I did not request. Additionally, the sandwich was cold when I received it, which further impacted the quality of the meal. To add to the disappointment, I ordered an oatmeal raisin cookie but was instead given a white chocolate cookie.
While I understand that mistakes can happen, the combination of delays and multiple errors made this experience frustrating and disappointing
Elli Sweet
I don’t understand the purpose of placing an express pickup order if I’m still required to wait in the same line as those ordering in person. My sandwiches sat on the counter for about 20 minutes before I finally got them. By then, some of the veggies were soggy and not fresh, though they were already low on ingredients to begin with. Only one employee was handling orders at the front, while another stayed in the back despite seeing the growing line. There was no effort to speed things up or improve the experience. Very disappointing.
… moreJan Cloward
I was impressed with the sandwich and there was no wait time.
… morefarzana k. escobar
We just went to this Subway inside Walmart during their open hours advertised on Google. A man came out saying they were closed. I showed him the Google map hours and he said “I am the manager so I can close down when I am not getting enough sales.” I couldn’t believe my ears. This was true at another subway down the street in Helotes. DOES ANY SUBWAY HONOR THIER ADVERTISED HOURS??!!! What world are you living in??!!
… moreJaney Wilson
It was quick. Staff was friendly and engaged. It is in Walmart.
… moreD E
Dominic was excellent and professional. This individual was quick and efficient in his sandwich, making artistry. Thank you! The store looked great well kept, and the food was precisely what I was expecting. A taste sensation thanks again. Have a blessed day.
… moreSarahi Martinez
I don’t usually leave reviews but Dominic gave us an incredible customer service he truly deserves to be recognized. His vibe was incredible he had a positive attitude the whole time and made the whole experience very pleasant. This world needs more people like him in customer service. Sandwich was prepared to our high standards ☺️. Overall fabulous experience.
… moreBrian Hogan
Small location inside Walmart. Don’t expect subcrunch here as they seem to be always out or do not carry it
… more