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Chipotle Novato RELO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Hours
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
Order and Reservations
Order: Order online
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Reviews
Camila
Hello, as a teenager I was very disappointed because first of all the workers speak Spanish so I pointed what I wanted. That wasn’t a big deal but also there was trouble understanding what I wanted for a drink because I got the kids meal. I wanted a apple juice but they didn’t understand and gave me a water cup. The main issue was costumer service. I when to get a drink and they had no ice nor drinks like Agua frescas and so soda all they had was diet coke and lemonade. I went to ask for ice but a man said no and it seemed like they ran out of drinks… It was really the costumer service and out of stock :l
… moreRobin Matthew Cruz
Usually passable because I love Chipotle, but this location continually diminishes in terms of their service. Having worked in customer service, I understand that there are days when you can get fed up with customers. But some employees at this location just immediately show you they’d rather be anywhere else. Some are great, but others just make a mess of the meal by carelessly and sometimes aggressively placing ingredients in the bowl/burrito, all while looking upset.
Another issue this last time was when trying to specify I wanted to order two things. I gave my first order to the male employee putting together my bowl, who then passed it off to the lady helping him to finish the bowl. But as I looked to go back and give my second order, the guy had already started taking orders for the family of three behind me. So I was then put in a position where I gave up my spot in line to the family behind me. Once the employee was done with their orders, I let the employee know that I explicitly told him I’d order two things, which he forgot and didn’t even apologize for. And once it came time for the family of three to pay, we had to spend extra time figuring out which bowls were theirs and which one was mine given that I started my order before them but due to carelessness, was now lumped in with the others.
Please do better, I’m a huge Chipotle fan but the service at this spot is poor. I understand when it gets busy that you want to go as quickly as possible, but please don’t punish the customers by rushing them.
… moreAnother issue this last time was when trying to specify I wanted to order two things. I gave my first order to the male employee putting together my bowl, who then passed it off to the lady helping him to finish the bowl. But as I looked to go back and give my second order, the guy had already started taking orders for the family of three behind me. So I was then put in a position where I gave up my spot in line to the family behind me. Once the employee was done with their orders, I let the employee know that I explicitly told him I’d order two things, which he forgot and didn’t even apologize for. And once it came time for the family of three to pay, we had to spend extra time figuring out which bowls were theirs and which one was mine given that I started my order before them but due to carelessness, was now lumped in with the others.
Please do better, I’m a huge Chipotle fan but the service at this spot is poor. I understand when it gets busy that you want to go as quickly as possible, but please don’t punish the customers by rushing them.
Ilknur Gokcuoglu
I don’t know how can you mess up cooking the rice!!! But they did. I’m eating crunchy rice right now. Not cool, chipotle! Ugh.
… moreL. M.
Guacamole and chips. The entire bag of chips was one huge grease bomb, completely soaking thru both the bag of chips and the main bag; plate was swimming in grease (see pix); all the chips must have been from the bottom of the batch as NONE were normal size; the entire order of chips were all the tiny, broken up chips. NOT edible and NOT ok. Attempted to call, but no one answered the phone.
… moreJ. S.
Store Manager/employees are cheating customers out of correct portion. Second time that I’ve received 3 ounces of chicken instead of 4 ounces. Manager should be ashamed. Placed chicken from bowl into a 4 ounce container. Photo shows it is only 3/4 full. Manager and employee refused to fix the issue.
… moreErick Hernandez
Horrible stuff i placed the order only and they never make my order after I wait a long time I asked them what happens with my order and she manager never apologized he just says you want the order or not like that I can’t believe a big company like chipotle can have employees like that I recommend to not go to that’s location because the customer service is horrible
… moreRobert Santanna
Had a pick-up order at 1:50pm, I had arrived at 1:44pm, and the Chipotle Drive-Thru worker had told me to wait out front since I had cars behind me(why not finish my order since I’m already here?!). Minutes go by and no one brings out my order and 10minutes passed since the pick-up time. Got a refund for the terrible service and experience.
… moreRay Haas
In a Nut shell – Rude – Rushed – Overcharge – Combative – Language Barrier – Small Meat Portions. The employee’s are the rudest I have ever encountered!
… moreEmily Wein
I had a burrito with my salt.
My gosh. The amount of salt at this location in their meat, rice and vegetables is bad. Not so in other places.
… moreMy gosh. The amount of salt at this location in their meat, rice and vegetables is bad. Not so in other places.
Justin Lee
Consistently small portions, main concern is health code violations. I watched the server spill rice from my burrito, get a rag to wipe the table down and use his hand to scrape some off, then with the same gloves fold my burrito up. The following customer ordered guac and he missed the bowl and used the same gloves he used on me to pick up the spilled guac and put it back into the guac tray. I’m less upset at the small portions and more concerned at the abundant opportunities for cross contamination and food poisoning. Be careful coming here.
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