Roman Ali
This has to be one of the worst chipotle stores in Monmouth County everything about this place screams health code violation it’s concerning and I don’t know how this place is even allowed to be running . To start when you enter the restaurant it’s dirty, tables chairs drink station cutlery everywhere just dirt.and the atmosphere matches the customer service every time I come it’s like a ghost town no employees to be found you literally have to wait 10 minutes before somebody decides they wanna actually work.every employee I’ve seen in the past 5 times I’ve been here had been rude and lacked the ability to serve the mediocre food with a smile. I don’t recommend coming after 5 o’clock there’s never no rice chicken steak queso guacamole cheese lettuce and if there is food it’s crunchy burnt and salty. If you could I would skip this circus and go to red bank or the one by the Monmouth mall.
… moreSarah Moore
I’m not sure if this was a Chipotle or a social experiment.
When I walked in, the place was completely empty—and not in a peaceful way, but in a “should I be concerned?” kind of way. There was no line, no customers, and yet… it still took 20 minutes to get my food.
Why? Because the only person working the line was clearly in training, struggling to wrap a burrito (which he broke three separate times), while about 10 employees stood around chatting at a table, doing absolutely nothing to help.
The tables in the dining area were filthy, the food behind the counter looked old and questionable, and nobody seemed even slightly interested in cleaning or keeping things running.
I ordered three soft shell tacos, and the guy actually asked me, “What are soft shell tacos?”—a bold moment that still haunts me. He then proceeded to stuff them so full they exploded, making them totally impossible to eat.
If you’re craving Chipotle, please go literally anywhere else. This location is pure chaos. Save yourself the time, the mess, and the existential dread.
… moreKevin Dunn
I’ve tried this place 5times and never again. You can walk in and can stand at the counter for 5mins until somebody finally pulls themselves away from the group yap session. And the attitudes almost like it’s a bother bc you are there ordering food around 830/9pm. 2 of the 5times they were out of brown rice and simply wasnt making more. it was 830pm.
… moreKris & Joe Spitale
This is the worst food establishment within 5 miles. Maybe 10! I’ve been dealing with it because we like the food, but now that I’m aware there is another location close by, I’ll never go back to Shrewsbury again. Today was the straw that broke the camel’s back. My kids and their friends ordered their food and attempted to pay cash only to be told the store couldn’t make change, so a $16 meal would now cost $20 since a $20 bill was all they had. Not all kids carry cards. There is a sign stating they can’t make change but young teens are not the best at noticing these things. I asked the cashier what the problem is (bc this “change” issue has been a thing there for about 3 weeks) and she said there’s a shortage of singles. So I told her she needs to give the kid something to make up for the $4, so she gave her a $2.75 bag of chips. Better, but still a ripoff. This location has crazy staff turnover. One of the managers there is rude and couldn’t care less abt customer svc. The tables are always dirty, the front door doesn’t work, and they can’t even wrap a freaking burrito properly! How are they still in business? I hate writing reviews but I attempted to get this info to the Shrewsbury location to no avail.
… moreRina M
i hate this chipotle. every time i go through the drive thru lane there’s an issue. either they can’t hear me, forget something, have attitude, can’t speak english, etc. i’m not even racist i’m literally hispanic but like cmon if you can’t speak english at all why work a customer service job. the girl said my order wasn’t ready when on the app it said it was. so i waited 20 minutes after my order was supposed to be ready, i get my food and everything is cold. it definitely was ready and she didn’t know what she was talking about. it’s unfortunate this is the only chipotlane in the area. i also wouldn’t wanna go inside this establishment regardless. food portions are fine i guess. food quality is normal average chipotle.
… moreDave Davino
I have been to dozens of Chipotles (I eat it every week) and this location was maybe the best one I’ve ever eaten at! The food was all perfectly cooked and seasoned, the guacamole was extremely fresh and absolutely delicious, the woman who served me couldn’t have been nicer, the portion size was phenomenal, and the inside and outside of the store were beautiful and clean! I’ll definitely be coming back.
… moreMary F
Typically, I don’t complain. I call privately to see if we can rectify the situation. …Unfortunately, they have a BOT taking their calls!! No live person will get on the phone. We spent over $35 for two meals and chips. Both meals were wrong and the chips were stale. Can you see all of the fajita veggies in my meal? And the guacamole? I thought if I called we could figure it out, or I could discreetly let them know where they messed up. Ridiculous. Nope! …never again. Good luck.
… moreKaung Khant Toe
I don’t even like writing Google reviews but here we are. Listen, Ive personally worked at a Chipotle before and I completely understand how tiring it can be but this one dude who was on the line looked like he was literally on life support. Did not say a single thing and I kept repeating my order just in case he didn’t here but apparently he does and I just feel bad. Like other reviews mentioned only that dude was on the line. I’m not even complaining out of like frustration or anger. It’s genuine concern. If ure somehow reading this bro, hopefully you get some time off
… moreLuna AG
I was there yesterday 12/15/25 at 4pm and I was waiting in line to order a burrito while they were making the burrito the girl who’s in charge didn’t even get half way done making it and she literally walked off while her coworker was ringing someone up. I felt bad for the guy because he was the only one ringing costumers and making burritos.
… moreJim Curley
Ordered a “build your own” party pack for my daughter’s birthday party. Order was placed in the morning and I chose 4:30 for pickup. At 4:45 they still haven’t started working on it. The lady was very rude and acted like it was my fault for placing a large order. Won’t be coming back.
… more