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Croc’s | Orlando, FL Bars – Omni Hotels
Croc’s, 1500 Masters Blvd, Champions Gate, FL 33896, US
Orlando Restaurants | Omni Orlando Resort at ChampionsGate
Reviews
Fiona is a gem, the Omni is lucky to have her! Highly recommend asking for her if you’re at the pool
The food was just okay, nothing special, but serviceable. Be prepared for high resort prices; it’s definitely on the expensive side.
The Verdict: A great choice for convenience and a truly relaxing experience right by the pool, if you don’t mind the premium price tag. We came on a low attendance day, so your mileage may vary when it’s busy.
I’m writing this on behalf of my friend, who had one of the most upsetting dining experiences I’ve ever witnessed. She has a medical condition..*liver disease, which makes her cautious about what she eats. She ordered calamari, and almost immediately after eating it, she became violently ill and began vomiting.
Instead of showing concern or professionalism, the manager, Neil, responded with shocking disrespect. Rather than offering help or checking in on her well-being, he blamed her illness on her medical condition in a dismissive and completely uncalled-for manner. His exact comment implied that she was at fault simply for having liver disease. That is not only inappropriate, but it also lacked any empathy, understanding, or basic human decency.
The Omni Hotel should be absolutely ashamed to have someone like Neil representing them in a management position. Hospitality begins with compassion, and Neil demonstrated none.
We won’t be back, and I wouldn’t recommend this place to anyone—especially those with medical conditions or dietary sensitivities. Restaurants are in the business of care and service. Neil clearly missed that memo.
Price per person: …