

Local Italian-American chain serving pizza, pasta, burgers, wings & more in a casual space.
Address and Contact Information
Address: 471 N Randall Rd, Lake in the Hills, IL 60156
Phone: (847) 854-5555
Website: https://papasaverios.com/stores/lake-in-the-hills-lake-in-the-hills/
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Lake In The Hills – Papa Saverio’s Pizzeria Location Near You
Papa Saverio’s
Papa Saverio’s Pizzeria (Randall Rd) Menu – Lake In The Hills, IL
Reviews
The person I spoke to said they did not change the recipe but they were getting a couple complaints about using too much sauce and that the pizza was soggy. So you went from too much to none? I pealed the cheese back and barely saw a red color. Just the crust, So, I get a tasteless pizza because a couple people complained. You make pizza for a living. Figure it out, find a happy medium. No one wants a dry sauceless pizza! If I never ordered from them before I would never go back thinking this pizza is awful! More than likely I won’t go back just on how they handled the situation, No apology, or even an offer to make it right. I’ll order from Sals or Rosati’s going forward.
So, I guess the people who needed the pizza at 7:00 will have room temperature pizza.
The delivery driver insisted a balance was due after I had paid online. 3rd time this has happened.
I want hot pizza, delivered when promised, and not have to argue with a delivery driver. That’s all I want.
Last night we purchased a Boss pizza. This is a specialty barbeque pizza that we have enjoyed for many years from this location. When the pizza arrived we soon realized that not only was it lacking in sauce but it was overloaded with onions and very light on sausage and worst of all it was undercooked. Since we knew what this should have been, I decided to call in effort to receive a replacement. The woman who answered had a thick middle eastern accent and was somewhat hard to understand. I explained the issue and she offered to make us a new one initially. She said I would need to send a photo to a different number, I was okay with that as you could plainly see the issues. She then asked me if we had eaten any of the pizza. Of course we ate a few pieces (4 to be exact) otherwise we would not have known the issues. She then said she would need the rest of the pizza back and would now sell us another one at 50% off. WHAT???
I said forget it, please just refund our money. This woman said she could not do so as we have eaten off the original pizza but instead could refund us half the purchase price and would still need the rest of the pizza returned. During a time of Covid, she wants the old food back and we would still be out a dinner and half of my money. I have never heard of anything this crazy. When I asked for her name, she replied. We cannot give that information.
At this point I was very upset and agreed to the 50% refund. several minutes later, we received a call back stating that they would not give the refund but instead a $10 voucher for a future purchase. You gotta be kidding me!
In a nut shell- pizza arrived poorly made. called for a new pizza – replacement was offered but with terms- terms were accepted then terms were changed. Offered us a new pizza for half price. Refund was requested by us. Papa Savarios offered a 50% refund. Reluctantly, we accepted the offer. Offer was changed again to a $10 off coupon on a future pizza. Was out $30 and went to McDonalds for dinner! Do you really think we will ever buy from them again? As a franchise business, this was completely unacceptable service.
WE WILL NEVER EAT AT PAPA SAVARIOS AGAIN!