

Ditch the sad airport food and treat yourself to delicious sandwiches near Washington, D.C.! Located in Terminal B at Dulles International Airport, Potbelly Sandwich Shop is your go-to airport lunch spot. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Need to fuel up before an early flight? We’ve got you covered! Our breakfast sandwiches are packed with flavor and will keep you going all morning long. From classic egg and cheese to more adventurous options, we’ve got the perfect breakfast sandwich to start your day off right. Ready for a quick bite before your flight? Order online or pop by at 1 Saarinen Circle, Terminal B, Space BM660, Dulles, VA. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: Int’l Airport, Terminal B, 1 Saarinen Cir Space BM660, Dulles, VA 20166
Phone: (703) 572-6369
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
asking price.
Atmosphere is irreslevant as nobody eats there: this is a predominantly take-out place.
Summary: take your hunger elsewhere. Don’t fall for commercials
/ advertisement / the like.
In 53 years, I have never written a bad review. But I genuinely feel a moral and legal obligation to share this experience, because what happened was beyond unacceptable.
I approached the Potbelly Sandwich Shop in Dulles Airport (1 Saarinen) and immediately encountered what can only be described as the worst customer service I’ve ever experienced. Three employees stood together talking and completely ignored me. I walked to what looked like the order area — no signage anywhere — past a young man who was the only one actually working.
When I finally asked for help, one of the employees snapped at me, in a harsh and dismissive tone, “Do you want to order? Then you need to go back there and order.” No greeting. No assistance. Just attitude.
I ordered the Avo Turkey. The key word here being “Avo.” They handed my sandwich off to the toppings employee, who then asked me what toppings I wanted, even though the ingredients were clearly stated on the menu. Then the same rude employee asked, “What did you get?” as if she had paid zero attention to the entire process.
That’s when it hit me — they were charging me for the avocado without putting any avocado on the sandwich. When I pointed it out, she begrudgingly unwrapped the sandwich and slapped some on, then reassembled it like she was angry I caught the mistake.
I’m sorry, but this felt like a slap in the face to me, to Potbelly Corporate, to their shareholders, to Dulles Airport, and honestly to the entire city of Washington, D.C.
This ruined my day and my 6-hour flight. It was like watching an episode of Beavis and Butt-Head — except those two would have provided far better customer service, and at least they’re entertaining.
Do better, Potbelly. Much better.
The staff was welcoming and component in a manner I’ve sadly grown unaccustomed to lately, and again, the steak sandwich was excellent!
I don’t travel through IAD often, but if I return, I will absolutely be back here!