Iselica Cervantes
very pissed with this place, ordered a large macaroni and they didn’t fill it to the top. Asked for Louisiana hot sauce and I got a lot of honey packets instead. No hot sauce whatsoever. I ordered their new pickle rub sandwich and it was a plain sandwich with barely any sauce.
… moreBryanna O’Kelley
I understand differing hours because of the holidays, but when you have DIFFERENT hours on Google, Uber Eats, and on your window, you’re bound to have issues. Tonight, Christmas Eve, Google posted they are open until 9 pm (WITH THE HOLIDAY HOURS CONFIRMATION). I drove a half an hour for the BOGO on Uber Eats, which I put the order in at 7:45. When I got there at 8:15, they FIRST claimed they didn’t have any Uber Eats orders. Then, they said they were closed. When I asked why my order wasn’t ready then, they kept repeating they closed at 8. But if you received an order 15 minutes before closing, you should FULFILL that order!! I’m appalled at not only how horrible the service was today, but also how horrible the management of this building was tonight. If y’all had your crap together and made sure things were correct across the board, this wouldn’t have happened. And I wasn’t the only one affected tonight!! Workers confirm there were 3 other orders BESIDES me dealing with this!! Shame on y’all.
… moreCASAGALPam W
We ordered the three-piece tender Tuesday special. This location normally has very large tenders. In this order, there was one decent size and two tenders that look like they were off of a quail. Plus, they forgot the sauce. Was it really a good deal?
… moreRenee Gumm
Twice now I’ve done pick up orders and have had to wait 10 to 20 mins for my orders to be ready. They never have the food hot and ready when I get there. What’s the point of ordering ahead when they never can get it ready. I work in healthcare and on a limited time frame for lunch. They need to get their act together
… moreFrank Louis Calabrese
The chicken tenders, seasoned fries and biscuit was the best, i would rather eat here than an expensive restaurant. The food is just as good and a $100 cheaper. The employees go out of their way to make sure you have the correct order and answer any questions.
… moreHaloeye (Haloeye)
I keep paying for extra cups of sauce, and they keep forgetting to add them into the bag. Are the orders that hard to read? Is asking for more sauce a rare request? Am I missing a step in this process? D:
… moreJennyfer A
Horrible service. Ordered through the app, they had no chicken left when I arrived to pick up my order. Refused to refund my money. Told me I had to call customer service and do it myself. Not friendly or helpful. VERY RUDE AND UNPROFESSIONAL.
Will never return!
… moreEric Hutchins
We ordered multiple family dinners online for a birthday party. When we altered one of our orders all the sides must have defaulted back to french fries, unbeknownst to us. Upon picking up our order we realized in the car that we were missing rice and beans, mac n cheese and mashed potatoes. Realizing what must have happened I went back in with the fries and explained our mistake. Sergio and JP (I think that was his name) were AWESOME! They swapped it out, got us the sides we intended and said to go ahead and take the fries anyway. Customer mistake, and still they went the extra mile to make sure we had a great experience. Top notch
… moreAndrew McGuire
Finally tried the Chicken sandwich, hot, crispy and delicious. ROJO Sandwich
Fast and courteous service, and the restrooms were spotless.
… moreAngela Moore
I am just done 11.99 for a 2 PC. without a pop. requested for a courtesy cup for water charged 2.99. Informed this company charges for everything. I used a coupon 5.99 instead of paying 11.99. I was served half the size of a thigh and a small drumstick. I complained about the half of meat. manager stated this is how they come. I requested another piece in place of broken off meat. I canceled the cup of water. A shame extra small cup cost 2.99 empty. The small size pop is 3.99. I will not come back again. What a rip-off. Address 1518 S. Randall Rd Geneva, IL
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