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Rita’s Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation. With over 600 shops operating in 32 states, our popular chain offers a variety of frozen treats that will leave your taste buds wanting more! Italian Ice – our famous Italian Ice is made fresh daily, featuring real fruit flavors that burst with refreshing goodness. Frozen Custard – our rich Frozen Custard is a creamy delight. Layered Gelati – a perfect blend of Italian Ice and Frozen Custard in our layered Gelati. Blenders drink lineup – quench your thirst with our delightful Blenders drinks. Milkshakes – creamy and indulgent, our Milkshakes are a treat for any occasion. Sundaes – dive into a world of toppings and flavors with our Sundaes.
Italian ices & frozen custards star at this counter-serve chain with a range of other cold treats.
Address and Contact Information
Address: 9700 Groffs Mill Dr Ste 9708A, Owings Mills, MD 21117
Phone: (410) 654-0711
Website: https://www.ritasice.com/location/ritas-of-new-town-village-md/
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Rita’s of Owings Mills MD
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Rita’s, 9700 Groffs Mill Dr, Owings Mills, MD 21117, US – MapQuest
Rita’s in Owings Mills, MD, offers a delightful selection of cool treats … Rita’s Italian Ice & Frozen Custard. Own this business? Claim it. See a …
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Reviews
Ashten
Let me preface this by saying I don’t usually like to leave negative reviews but I have been going to this Rita’s for over 2 years now and tonight was my worst experience.
Usually went we go we are meet with a super nice gentleman. Tonight it was a female employee we haven’t seen before. We waited patiently behind a family as it was busy. When we got up to the front both my husband and I had to repeat our orders because she didn’t hear us the first time. I know the room can be a bit loud so we usually are good at saying our orders loudly, especially if the first order was hard to hear. However we were quick to notice she had an air pod in one of her ears. I am not one to be upset about employees listening to music at work. If it can help one be productive but if it is hindering that employee from hearing an order then there is a problem.
My husband got exactly what he ordered. I did not. I order the brookie dough concrete. I had to step away before the order was made because I am highly asthmatic and there was a group of people smoke pot in the parking lot. Not big deal I just step away from the situation. When my husband got to the car he was quick to ask if he wanted me to have him go back because he knew my order was wrong. It was a brookie dough but it came in vanilla instead of chocolate. Not a big deal I can adjust and the place was busy so I didn’t want to cause a scene and a delay by asking it to be made again. But I was slightly bummed because I was looking forward to the chocolate custard.
We left the parking lot and I went to take a bite of my treat to realize it wasn’t as full as it normally is. Things happen but in this current economy you want what you are paying for and not less. It may have been one of her first nights or something. To which I feel bad writing a review like this, however, I do believe moments like this need to be brought up so a customers experience stays consistent and the quality of the product is the same.
This won’t stop us from going because, again, this was our first big issue in over 2 years. But it was a bit shocking after such consistency and amazing service.
… moreUsually went we go we are meet with a super nice gentleman. Tonight it was a female employee we haven’t seen before. We waited patiently behind a family as it was busy. When we got up to the front both my husband and I had to repeat our orders because she didn’t hear us the first time. I know the room can be a bit loud so we usually are good at saying our orders loudly, especially if the first order was hard to hear. However we were quick to notice she had an air pod in one of her ears. I am not one to be upset about employees listening to music at work. If it can help one be productive but if it is hindering that employee from hearing an order then there is a problem.
My husband got exactly what he ordered. I did not. I order the brookie dough concrete. I had to step away before the order was made because I am highly asthmatic and there was a group of people smoke pot in the parking lot. Not big deal I just step away from the situation. When my husband got to the car he was quick to ask if he wanted me to have him go back because he knew my order was wrong. It was a brookie dough but it came in vanilla instead of chocolate. Not a big deal I can adjust and the place was busy so I didn’t want to cause a scene and a delay by asking it to be made again. But I was slightly bummed because I was looking forward to the chocolate custard.
We left the parking lot and I went to take a bite of my treat to realize it wasn’t as full as it normally is. Things happen but in this current economy you want what you are paying for and not less. It may have been one of her first nights or something. To which I feel bad writing a review like this, however, I do believe moments like this need to be brought up so a customers experience stays consistent and the quality of the product is the same.
This won’t stop us from going because, again, this was our first big issue in over 2 years. But it was a bit shocking after such consistency and amazing service.
chris n
I ordered a custard twist, and it was pretty good. The vanilla side was a little grainy, but it the flavor was delicious. The man working here was also incredibly nice. He was very upbeat and friendly. Will definitely come back. 5/5
… moreAlexia S
Good customer service. Great flavor. I love that I was given a generous amount of custard for my gelati, unlike other Rita’s locations!
… moreDara Heard
Staff is absolutely amazing and so nice! I take my kids there every week for a special treat and the staff remember us and are always so kind. They are also kosher which is a huge plus!
… moreShardae Morris
LOVE that they have the Red Sour Patch Kid flavor more consistently than other locations. Could probably use another person working there as sometimes the line and wait can be a bit long, but otherwise, happy with the options! Hopefully Key Lime Pie comes back next year!!
… moreAlleyne Barbour
The workers were very friendly and when my card declined when I ordered a small they gave me a large and told me not to worry about it totally would come back
… moreWilliam R Jones
The service was courteous and efficient. The store was clean. The service person was informative. Rita’s Italian Ice suggests the specialty. I was looking for frozen custard, so that’s what I bought. The soft-serve ice cream was disappointing unfortunately…bearing in mind this is very subjective on my part. I would definitely try Rita’s for a different product.
… moreLeila Johns-Sappor
I love this place and the people that run it. I’m like a regular. Point to last something small for hubby. Sometimes I will take my daughter or gbaby here for a treat they also will stay open all yr long I love it…..
… moreVickie Forby-Stevenson
The attendant was very nice. Never had cantaloupe Italian ice before but it was delicious! And the wasn’t a line! Great experience.
… moreVidit
When I was ordering my ice cream the man who was taking my order was incredibly rude and screamed at me for the entirety of the time I was ordering. I felt very uncomfortable and unwelcome, I do not recommend this location at all.
… more