Sheilyan Guzman
Carlos was extremely welcoming and professional. 10 out of 10 customer service. He gave off great vibes and made the experience even better. The cookies were fresh and delicious. I’ll definitely be coming back!
… moreJuan Pania
Carlos is amazing!! I definitely will be coming back. I never eat in but he made me feel so comfortable it was great and so was the food.
… moreGrace Stoler
When in today to get some lunch before work and was very happy with my service. The guy working there was named Carlos and he has such a wonderful personality. There were a few things that I wanted that weren’t ready because the store just opened but he was super polite about it and was very kind so I didn’t seem to mind. Such a great guy!
… moreL’Destiney Barton
Coworker and I went to Subway for lunch, but we were extremely disappointed. The female manager was blatantly disrespectful to the young employee working there. On top of that, the place was so filthy that we decided not to eat there. It was clear that the manager had no regard for cleanliness, customer service, or her colleagues. Very bad experience.
… moreThomas Kubiak
Not the best. Service was slow as store was understaffed and orders were coming in from online. Bread seemed stale. Staff barely spoke to us and didn’t mark sandwiches, so we didn’t know which was which. Not clean.
… moreWilly
Carlos provided excellent customer service . He’s a hard worker and is always making sure he gives the best experience to his customers. He has the work ethic and attitude to become a manager.
His work needs to be recognized.
… moreXavier Choc bloom
Awesome customer service by a young man named Carlos got to give it to him he is very kind I will be coming back !! Thanks to that wonderful customer service by Carlos
… moreTaina Gonzalez
Carlos is an awesome hard worker who goes above and beyond for his customers.They really need more people with his positive attitude.
… moreAlexander Moon
I ordered online, went in store to pick it up, and was told they didn’t have it and he refused to give me a refund. At 7:30PM on 1/23/24 I ordered 2 churros, 2 cookies, and 2 pretzels (to try the new items) from the New Paltz store that closes at 8:30PM. I got there when it told me to (at 7:45PM) and the door was locked and the lights were off. I called, and the worker opened the door and immediately blamed me for ordering so late, and that 7:30 is when they stop making things- I asked if they closed at 8:30 assuming I was wrong, but no- I was told “we close when we close. you’re not hearing the words coming out of my mouth. don’t order after 7:30”. He told me I was SOL and that he would not give me a refund. His friend, who I don’t even think was working, was chuckling in the back. I then left the store with two cold cookies and two cold pretzels, no churros, no sauces (which I requested) and no refund.
Update, I was able to go in the next day and the owner gave me 3 churros. They heated them for like 15 seconds so they were cold, but I got home and warmed them and they were delicious. I had a bad experience though overall, so leaving the stars at 1.
… moreMarcus Ford
One of my favorite spots to go, Especially the one in New Paltz. The food was super fast. A young man named Carlos was the one that helped me, He was very polite and efficient at his job. Will definitely keep coming back here.
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