Jaclyn
Sent my teenager in to get our ice cream and I was charged for extra brownie and I got almost no brownie at all. He waited 20 minutes cause only one person was working and I’m really disappointed with the experience and the quality for a $9 ice cream going to Handel’s next time
… moreNgeeezzz de Lara
It was delicious, price is right and the customer service was great! Very friendly girl that took her job seriously…. our desserts were made to perfection!
… moreDaniel K
If you’re looking for cheap, average ice cream, feel free to buy ice cream from your local super market, but if you want expensive, average ice cream that you can customize into a potentially amazing ice cream, Cold Stones is the spot for you! And if your creation tastes terrible, you only have yourself to blame.
My girlfriend and I got the mint ice cream with chocolate chips and it was solid, especially since it was so hot that day. We took our ice cream to-go since there wasn’t much space inside and packed with customers, but you can also call their phone number to skip the line.
… moreKatarina Adspam
Ate a few bites and hated the chocolate chips in my ice cream. I asked the lady who made it if she could make me just a half portion without the chocolate chips in it, but she would not help me. Very disappointing experience.
… moremichelle Engebretson
Poor customer service girl did not offer a substitution when I told her I have a allergy did not even upsell me to a waffle bowl. All they care about is what boy band was better . This is Not how coldstone used to be, the staff was high energy and extremely appreciative when they got a tip and did a cheer. Now it’s just give me a tip and maybe I’ll be nice .
… moreBecky Ireton
The person in front of us in line had to call the worker to come from the back and get off her phone call so I think she was mad. When it was our turn she asked twice , what can I get you? I asked to sample the pistachio. She pulled it from underneath. It was so old , tasted like refrigerator odor. There was ice crystals on a few flavors. She was just so rude, even when paying. Maybe something bad happened just before we came in. The shop looked dirty inside so we ate in our car
… morePhilip Jaffarian
Easy parking – right out the front door. The wait can be a minute, but it’s never too long. And the ice cream is delicious.
… moreCoulson Kyser
Service was amazing. There was one girl making everything with a line behind her. But why do they have one worker doing absolutely everything??? There were initially 2 workers , but some bigger lady left this other girl all alone to do everything by herself when she saw a group of people come in. Not a good coworker. She was also rude when we asked for the bathroom pass. Give this girl working alone a raise and get rid of that other lady!! This was the 27th of March. We came in around 7:45pm.
… moreSherry
My order looked nothing like the picture. Compared to other Cold Stone Creamery I have been to, there was a lot less to it, looked like a sparse blizzard. This place is too expensive to not put out top quality. There were only two small tables to sit at. This was a outing with my granddaughter, half of hers is still in freezer. So disappointing
… moreKross Patin
Worst customer service I have ever experienced by a worker. The lady you guys have working 12/29/24 around 3 ish completely rude and no customer service. Brought in my father and grandma for ice cream and she was completely rude
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