Michael Meredith
I stopped in this amazing kfc today. I didn’t have my wallet but I had my phone. I had never used tap to pay with my Google wallet and being a 50 year old guy I’m not very phone savvy. There were three very sweet ladies working and the store had just opened. They were all so very helpful especially the cashier. I could not get my tap to pay to work so the wonderful young lady that was work with my phone for at least 10 min and even googled how to use tap to pay on my android with her I Phone. I had all but given up and told her thanks but I’d just eat later when I returned to Bowling Green. But she insisted that she would make sure I got some food before I left. Then another lady that worked there said she would give me her free meal that they get for working there. I told her no I couldn’t accept but before I knew it she had already brought me my meal. It was a blessing to know there are still helpful and caring people in the world that care. I hope those three ladies had a great day and if they read this I want them to know that I will be paying it forward and I also want them to know that the food was beyond good. It’s was well prepared and my chicken sandwich was huge. Everything was cooked to order. I wished I had gotten their names. They deserve a raise for the way they cared and for the customer service I received. I highly recommend eating here.
… moreSandy Newman
Air conditioner running in the dining room while its cold outside. Employees sitting in the dining room eating ignoring the store phone while it rings. No wonder there’s hardly any business there and the store is less than 4 years old. I love kfc but this isn’t a way to gain business
… moreCarl Steele
Food was old and didn’t taste right. Gross. Shouldn’t have eaten any of it.
… moreAngel Mcbride
Tables were ok saw trash out friendly staff food was hot but crispy chicken was soggy and the batter and skin just melted away from food sides were very small for a family meal
… moreSara Rose
Me and my family came through the drive-through today and the drive-through worker was so rude. Did not use Manners, Attitude was out of this world. The food was awful…. I don’t believe I’ve ever been to a fast food restaurant that has been that awful. Not to mention, the manager was standing right beside her while she was given off attitude and didn’t say anything about it. Just stood there and watched her do it.. We WILL never be back…..
… moreColonel Sanders
Location needs to work on completing orders, Having food ready not sit around waiting for a order to be placed, we watched as they appeared to flash fry old chicken in the deep fryer, OR chicken is Always to be pressure fried as my uncle designed, Extra crispy is deep fried, our chicken was taken out of the deep fryer we waited 30-40 minutes for a meal that was soggy and flavorless, definitely not my uncle’s quality, we were shortened sides we ordered extra of, cost $66.25 total, we called in to complain and only got “we will put it in the books” and hung up, I made a food review online with my honest opinions and what I hear towns folk saying, managers unprofessional, they reached out via Facebook and we had a good convo, but then I got a notification of the GM sharing my post cussing about other customers complaining and to direct message her on fb, her comments under that post was encouraged employees insulting me and what I do, Unprofessional, assistant manager PM me on tiktok insulting me and what I do (unprofessional) if a restaurant can’t handle reviews when the quality is bad then they shouldn’t be in the restaurant industry, I have family and friends in kfc who have worked with the Colonel and to present day that own and manage their own stores, from them I personally know what the food is supposed to be like. I reached out on the website prior to my online review, no response just unprofessional behavior because they didn’t appreciate being pointed out for mistakes that apparently many have had similar experience with, I’ve taken this to Corporate and VFC (owners of this location) letting them known of my review, the food my family was served and the behavior of their “managers” so it’s now in their ball park on what to do, but I and my family certainly will never eat at this location again, I thought the employees were nice, the managers I thought too until they started sending me comments and messages unprofessionally insulting my finances, my work, and my person for criticism over the experience. This location does not represent the colonels chicken it’s an embarrassment to have my uncles image and name even on this particular Building, to top this the Assistant manager harassed my tiktok messages and accused us of calling and cussing out the employee, our phone call took 3 attempts to get a answer and then it lasted less than 2 minutes. Very unprofessional.
… moreAnnessa Crick
The last few times we have went to KFC the chicken tenders have been greezy
… moreA Vibanco
I waiting 40 minutes for my food then went back to get it and they said it still wasn’t done I had to wait another 15 to 20 minutes cause the fryer was down so they said. Then asked if I wanted my money back instead of my food like really I have 4 kids in the car hungry. Everytime I came here there is always something going wrong.
… moreAngela Cartwright
The food has never been a let done. It’s usually always fresh and warm. Sometimes the fries can be a little stale. But I don’t make a fuss about that. My issue would be the lack of professionalism. My family and I went today about 10:00 AM for a bite to eat. One of the workers was asleep in the booth. When she became aware of our presence she stated they didn’t open until 10:30 AM. Which of course isn’t the problem. But the problem lies with the front door being unlocked and a worker sleeping in plain sight.
… moreJelly Belly
You would be happier if you took your money and lit it on fire just to watch it burn. They don’t even deserve one star.
… more