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Located at 4200 Genesee St,Buffalo,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 4200 Genesee St, Buffalo, NY 14225
Website: https://locations.timhortons.com/en/ny/buffalo/4200-genesee-st/
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Reviews
Janice Baldwin
Let me just tell you about my experience. I had 15 mins to get to my gate. And I grew up in Fredonia and I live in ATL. I decided to get some donut holes for my kiddos that still are close to home.
I ordered on the kiosk and walked up. And THE NICEST ladies greated me! Katrina Morris!! Your smile is contagious….. and when you greet people you make them happy ~ even in a last minute stop at an airport.
HR people ~ Heads UP you need a customer service person like her.
She NOTICED everything.
She even asked to take a photo with my Buffalo Bills Boots to post on the Tim Horton Page.
I told her…. I got you. I’ll do a google review.
… moreI ordered on the kiosk and walked up. And THE NICEST ladies greated me! Katrina Morris!! Your smile is contagious….. and when you greet people you make them happy ~ even in a last minute stop at an airport.
HR people ~ Heads UP you need a customer service person like her.
She NOTICED everything.
She even asked to take a photo with my Buffalo Bills Boots to post on the Tim Horton Page.
I told her…. I got you. I’ll do a google review.
Ms Boyd
This is for the airport location inside the actual airport. The staff is rude the young lady working this morning omg. 1/7/26 around 9 am never again. If I knew the service I would have gotten I would have never tip her. I said the last time was my last time but after today definitely never going back. And I fly at least 2 times a month. I love Tim Hortons just not this location in the airport. I gave service no stars because the service was terrible. They also only offer coffee as a hot beverage. Every thing else is cold.
… moreErwin W
Lowest level service I’ve ever had at a Tim Hortons. Argumentative supervisor setting a poor example for her staff and refused to take my order at the register and instead impolitely directed me to the kiosk which is not very good while 4 employees stood around twiddling their thumbs since there were no customers there – I think I know why. The only reason I gave 2 stars instead of 1 is because the staff making my coffee did it ok and probably were much better than their boss. Tim’s was way better on Canada where I was visiting over the weekend. Yikes.
… moreShawn Manaher
Extremely rude front staff.
Young guy giving attitude because I didn’t want icing on the outside of the bag.
Then when I asked “should I get my OJ” the manager gave me a “yeah”, which I responded, “sorry, it wasn’t obvious”…
Enter the young guy “well, now it’s obvious.” — Other team members gasped at his remark.
Manager was present never apologized and sent the young guy to the back.
TH you need to do better.
… moreYoung guy giving attitude because I didn’t want icing on the outside of the bag.
Then when I asked “should I get my OJ” the manager gave me a “yeah”, which I responded, “sorry, it wasn’t obvious”…
Enter the young guy “well, now it’s obvious.” — Other team members gasped at his remark.
Manager was present never apologized and sent the young guy to the back.
TH you need to do better.
Rajendra Thapa
For the first time I had such a bad experience at TH. I ordered doughnuts that didi not taste fresh at all. The workers looked tired and not maintaining a good environment at the place. Trash can full and overflowing.
… moreMuhammad Hamza Salman
I have been enjoying Tim HORTONS For over since I was a teenager …At many locations at many times….the customer service Tim Hortons is giving at this airport Jet blue terminal is unacceptable at all. Very Rude ladies …they dont even reply you if you ask something….I think Tim Hortons should review and check the people they have hired to work at this location. VERY VERY RUDE ATTITUDE ….Misbehaving with almost everyone with me and the person before me
… moreWill Schrensky
You have to order from a kiosk. Doesn’t bother me but the kiosk user interface is pretty poor, especially if you get a meal.
Also I watched a blind man walk up and ask to order at the register because he can’t use the kiosk due to being blind. The worker had him ask a stranger for help and made the stranger wait in the 5 min line and help the guy with the kiosk. And help him pay. Feels like a big missed opportunity to have your service worker not just help the blind guy. I’m not expecting chick fil a commercial types of help, but you could at least do something. Felt very Buffalo though.
… moreAlso I watched a blind man walk up and ask to order at the register because he can’t use the kiosk due to being blind. The worker had him ask a stranger for help and made the stranger wait in the 5 min line and help the guy with the kiosk. And help him pay. Feels like a big missed opportunity to have your service worker not just help the blind guy. I’m not expecting chick fil a commercial types of help, but you could at least do something. Felt very Buffalo though.
Mario Costantino
Their new Kiosk ordering and fill system is HORRIBLE. Not only does it take all of us 10x longer to order a coffee and bagel (you have to search each item, including adding or deleting every option imaginable) the fill team couldn’t keep up. 25 minutes for a toasted bagel & coffee!!! You need to re-think having the public order their own items when each has so many options: bagel type, plain, cinnamon, everything, multigrain, toasted, not toasted, double toasted, milk, cream almond milk, single, double, triple, and so on….
… moreShelley D
What a bunch of jerks. They purposely messed up my order after a long flight. And no, no one was being rude or mean other than the people working there. Just order from another Tim Hortons.
This place should be sold to a new owner who can properly take care of it and have good staff.
And they gave me the wrong donut and no hash brown. Jerks
… moreThis place should be sold to a new owner who can properly take care of it and have good staff.
And they gave me the wrong donut and no hash brown. Jerks
Andrew M
Self serve order kiosks have only made the service slower which seemed impossible based on how glacial things were before. If you can avoid it do. If you can’t avoid it, try harder.
… more