Address and Contact Information
Address: 9320 SE Woodstock Blvd, Portland, OR 97266
Phone: (503) 980-8322
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Order and Reservations
Order: Order online
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E-San Thai Delivery Menu | 9320 SE Woodstock Blvd Portland
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Reviews
They forgot my order and then played it off gaslighting me about it. Then I could tell when I told them, they took out bags of food from the fridge that seemed frozen and rushed it. The food I ordered should be more cooked than what I was given. When I complained about it not being cooked enough they said it comes that way. On top of that my order barely had any chicken. I have tried the dish in different places and if that is the case, this is the worst I’ve had. Wish they had just been more accountable instead of being rude about it. It’s not free food after all and it was paid for.
Update: I don’t owe an apology to the staff who replied because this person is clearly rude and this shows their poor customer service. (No refund was offered at the time I went to complain and instead I’m being offered a refund in a threatening way asking me to come in to their food truck)
Your food was bad period. You are clearly in denial and I will not remove my honest review because you are lying.
I only checked on my order once after a while and you literally said out loud “I forgot” when I asked, then played it off like I didn’t hear it and like my food was already getting done when it wasn’t. I won’t even respond to the rest because is your continuous attempt to be in denial about your poor customer service and quality of food today.
Arguing publicly with a customer trying to force an apology from them out of the bad experience you created won’t bring them back . Just learn from it and be better. Stop making excuses and improve. This is coming from someone who never leaves reviews unless it’s an amazing or really bad experience. This was a bad experience all the way.
Your reply just made it worst and confirmed you have a long way to go in customer service. Hopefully you reflect on that and I hope you learn to have accountability and treat your customers better in the future. If not I really don’t mind, is not my food truck. Luckily there are plenty of delicious Thai food places far better. Even though there is no apology from you, I forgive you and wish you well.
Must try their Thai Wings. Soooooo crispy and tasty!!!
It’s way similar to the authentic thai version…
Would love to come back soon…