
We’re a locally owned Mediterranean restaurant bringing authentic Middle Eastern flavors to our community. At Habibi Mediterranean Grill, we take pride in serving fresh, flavorful dishes like shawarma, kebabs, falafel, and creamy hummus all made with care and quality ingredients. Our goal is to make every guest feel at home with generous portions, friendly service, and a welcoming atmosphere. Whether you’re dining in or grabbing food to go, come experience the taste of tradition at Habibi!
Address and Contact Information
Address: 310 E Arlington Blvd, Greenville, NC 27858
Phone: (252) 364-1406
Website: https://habibimediterraneangrillgreenvillenc.com/?utm_source=google
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Reviews
Since the remodel, the service has slowed significantly, and the food no longer tastes the same. While the updates to the dining area look nice, it appears that less attention has been given to staff training and operational efficiency. I also noticed that much of the original, highly competent staff is no longer present.
There are several issues at the front counter that need attention. The female employee I always end up with is polite but consistently struggles to follow basic instructions and our orders are always messed up. Additionally, items at the front counter frequently run out, and customers must wait while staff go to the kitchen to prepare or retrieve them. This suggests that restocking procedures are not being followed.
The quality and preparation of the gyro meat have also declined. Portions are inconsistent, with pieces sometimes cut too large to eat comfortably or reduced to a pile of small scraps. Toward the end of the day, staff often run short because they have not prepped enough in advance, resulting in smaller portions or unavailable menu items.
Operational efficiency overall seems to be a challenge. When multiple staff members are working, there appears to be confusion about roles and responsibilities. Employees often duplicate tasks or get in one another’s way, causing delays for customers waiting to order or pay.
During peak hours, a clearer structure would significantly improve service. A suggested model might include:
* One person on register and fries
* Two people on the front counter (one dedicated to restocking as needed)
* One person on the grill and phone orders, properly trained to cook items consistently
A separate prep station for phone orders would also reduce disruptions and prevent in‑house customers from waiting while call‑in orders are assembled. It is especially frustrating for customers when priority seems to be given to phone orders while those waiting in the restaurant experience delays, particularly when phone orders receive the last of the gyro meat, while in-house clients are turned away.
TV is loud and makes it hard to order. It would be more appropriate to move it to the dining area. If you want music in the front you could have purchased an streaming device for a fraction of the price. But these items do not belong in the ordering area where it makes it difficult to order and hear.
While the remodel improved the appearance of the dining area, it did not address the operational challenges that most affect customer experience. A large TV, a second dessert display, and additional counter space are less important than efficient processes, well‑trained staff, and consistent food quality.
From a customer perspective, the top priorities are:
1. Reliable, friendly service
2. Consistent and flavorful food
3. Accurate orders
4. Adequate stock of menu items
5. Prompt service
Unfortunately, these expectations are not currently being met. As a result, we have gone from visiting twice a week to once a month, and it is noticeable that the restaurant is not nearly as busy as it once was.
The atmosphere, which used to feel warm and energetic, now feels stressed and disorganized. Staff members often appear frustrated, and that energy carries into the customer experience.
I am sharing this feedback out of genuine concern. Habibi has long been one of my favorite restaurants, and I would hate to see it continue in this direction. With some focused attention on training, organization, and workflow, I believe the restaurant can return to the high standards it once maintained.
I hope this review is received in the constructive spirit in which it is intended, and that meaningful improvements can be made before it is too late.
Overall, I highly recommend visiting this Mediterranean cuisine restaurant for a delicious meal and friendly service. We will definitely be returning in the future.
BEST MEDITERRANEAN restaurant of Greenville! This is a must go to if you ever plan on visiting Greenville. Owners and staff are so friendly and welcoming! We are an hour away from home and we decided to try Habibi Mediterranean Grill. The restaurant is so clean and the owner really knows his customers so well. The owners and staff really accommodated us throughout the entire dining to make sure we have a good first time experience. The food is so generous and is very reasonably priced. My husband got the lamb gyro and he highly recommends it. I got the Habibi Mixed Platter with chicken and lamb, it is sooooo delicious. I normally don’t order lamb but this restaurant got me to it. Everything is so well seasoned since I know some Mediterranean restaurants really season everything but in this restaurant everything is so well balanced! The spices complimented the food. I’d say we are definitely coming back here even if it’s an hour away! If you haven’t tried Mediterranean cuisine, I highly recommend coming here to it and especially if you LOVE Mediterranean food like us!